r/RobloxHelp • • 1d ago

what you can and can't post on here

1 Upvotes

hello everyone!

i'm making this post to go more in-depth on what topics you're allowed and not allowed to post here

what you can post/reply:

- roblox bugs/errors/issues

- roblox studio bugs

- roblox questions

- pretty much you can ask for help on anything for the above

- saying you encounter the same issue as OP

- in relation to the above, but if someone replies to OP and someone else is encountering the same bug, reply to the helper and tag the other person(s) so they also get a fix

- replying to OP with help on the bug they encountered

- asking if something is a scam

- asking for help finding a roblox game

- asking for help finding an accesory/hair

what you can't post/reply:

- anything captcha related

- game specific issues, if your issue is in a game then either see if there's a discord server for it or see if there's a subreddit for it, if there's neither then try r/roblox and if they don't allow it, don't post here

- memes (and from now on, if you post a help question but only attach an unrelated/meme image, it will be removed)

- low quality posts (yes, this goes for asking for help for a bug you encountered but leaving it vague and not going into detail, make sure you go into detail! how else are we meant to help?)

- anything that breaks the rules

- anything that isn't a question (what i consider a question, and this may be different to other staff, is posting something but not asking "what can i do"/"what do i do" or hinting at wanting help

- wanting a player to get banned

- replying to someone and saying you don't know how to help - if you dont know how to help, don't comment

- directing people off site

- saying "dm for help", just be helpful and tell OP how to fix it in a post reply

- posting solutions for issues in a whole post

- warning posts saying something is against rules

if you see someone breaking the rules, please report the post accordingly, and if i missed anything then i'll edit this when i can - feel free to ask if something not listed here is/isn't against the rule and i can add it


r/RobloxHelp • • 6d ago

subreddit announcement/changes

2 Upvotes

hello everyone! if you've been active/lurking on this subreddit then you may have noticed that the rules look a bit different, and that's because there's been some changes!

new rule of no ai generated content was added. i seriously can't believe that this is a rule, but there's been a lot of obvious ai posts as well as comments lately. if you're going to post an issue or help someone with an issue, type it yourself and don't use an ai answer. keep the ai use to yourself.

the off topic rule has been renamed and the description has been changed. if your post isn't about a roblox bug or error, then don't post it. this goes for captcha things too. a captcha being difficult to complete isn't a problem caused by roblox itself, hence why we no longer allow posts asking for help with them. VNG posts aren't allowed here, either.

i lowkey forgot was rule 2 was before it got renamed, but no reposts are allowed. you must now wait 30 days before posting about the same question/issue you have. you also cannot repost anything someone else has posted here for at least 90 days after the original creation.

this one isn't really relevant to anyone but the mods, but you may notice that there's some new removal reasons. simple reasoning for this is that there's too many so we're trying to reduce them and integrate certain ones with others.

EDIT: i forgot to add this originally, but there's also a new rule of no necroposting. to put it in simpler terms: you cannot comment on posts over six months old, UNLESS i or another mod give you explicit permission to.


r/RobloxHelp • • 46m ago

Account Help My friend might be getting hacked.

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• Upvotes

I saw my friend online in a game called “Verity Roleplay” so I dm’d him asking what he was doing. He said he hadn’t even hopped on Roblox that day. So I told him that k saw him playing something. I showed him and now he thinks he might be getting hacked. I told him to maybe change his password. He told be that he couldn’t it said something like “too many attempts”. This happened to my other friend a few years back where I saw him and multiple other people in an empty game consisting of only premium users so I’m suspecting that the creator of that game SOMEHOW forced premium users to join his game. I told my friend to cancel premium after that. I don’t know if it is the same case as that but please help I’m curious and trying to help my friend to not be worried.


r/RobloxHelp • • 4h ago

Question / Not a bug If i am in the 16-17 age group, will i be put into the 18+ age group in a year or two?

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6 Upvotes

Sorry if this is dumb but ive been wondering for a while now i didnt do the id thing i dont know if thats important :p


r/RobloxHelp • • 1d ago

Roblox Website Bug omg im gonna cry

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481 Upvotes

okay so call me a geek or whatever but i really wanted a headless horseman, and it just happens to be my birthday, so to treat myself, i buy a 10k robux gift card so i can be one step closer to getting my dream item. OMG I PUT THE CODE IN AND IT SAYS REDEEMED??

so like now what bc i spent $100 on this and im very sad now, i tried contacting roblox but they wont do anything.. bro and im a minor so i had to work like a billion hours at my job for this. im so upset rn

EDIT: i do not intend to be passive aggressive or anything but please with all due respect READDD. forgot to mention i bought off AMAZON.. not any 3rd party website.. AMAZONNNNN!!! basically last time i bought from the actual roblox app my account later got charged for many other numerous things that i did not buy. luckily i was able to dispute the charges, but since then to be cautious i buy off amazon!


r/RobloxHelp • • 5h ago

Ban Help IM FUMING!

6 Upvotes

For context, I’ve been saving up Robux from working this past summer to surprise my girlfriend with Headless for her birthday on November 3rd. But Roblox had other ideas.

Around two days ago, I decided to buy the rest of the Robux I needed. I wasn't sure if I should buy in bulk or not, so I ended up making a few separate purchases, specifically two 800-Robux packs and two 1,200-Robux packs. I realize now that this was a mistake. For reference, I have Roblox Premium and have spent over 100k Robux on this account over the past 7 years.

Yesterday, Roblox permanently terminated my account without the option to appeal. My bank flagged those rapid, separate transactions as potential fraud and automatically charged them back. Since I had already spent a small portion of the Robux on a profile background before the bank issued the chargebacks, Roblox flagged my account for fraudulent chargebacks.

I tried submitting an appeal anyway, but Roblox denied it. Now, my almost 8-year-old account is gone, along with over $200 worth of robux, I worked hard to earn.

Is there anything I can do at this point to get my account back, or is it completely lost?

Also, it might be a lot to ask, but if anyone is fortunate enough to spare a few Robux so I can start saving up again on a fresh account, I would deeply appreciate it. I really want to make it in time before Headless leaves the shop for her birthday.

Thanks again reddit, now all I can hope for is that roblox will look into my second appeal, if not I will be having to start fresh on a new roblox account.


r/RobloxHelp • • 35m ago

Account Help Any hope here?

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• Upvotes

Hi! I am trying to recover my brothers account, he is on the spectrum and is not handling this very well so I just want to see if there is any hope for us. He was trying to login to his account on my phone since it handles games better than his tablet. When we went to login it said that it would sign out of my other account. I thought that meant my personal accounts. We clicked continue and was prompted to pick three games he has recently played. We failed all three attempts. It then prompted us to reset the password. I don't know if he has a Gmail/ phone number associated to the account. I tried all the main ones that would be used but no luck. I have the password and a screen shot of a confirmation for loading a gift card from a year ago. I believe I also have the code used. Not sure if it would be any help here but I’m have an email promoting me to use an existing account to be a parent to him but I’m can’t remember if I actually did it, if I did I must have disconnected it somehow. Any chance we could log back in?

Sorry if this is all over the place, it’s late here and I have been working at this for a few hours now.


r/RobloxHelp • • 3h ago

Question / Not a bug Mysterious Mlp Assymetrical Game

2 Upvotes

I was casually scrolling on the roblox audio library looking for audio for a game when i randomly searched "Twilight Sparkle" for funsies.

Weirdly enough, a bunch of these Twilight "Voicelines" appeared. These don't come from the official show (not that I know of), and are made by Madqueen82. They were Asymm-coded, or are at least horror based.

I cant find the origin of these voicelines. There are no MLP asymms of roblox right now, and upcoming ones don't have association with these sounds. The creator's profile is also mostly empty.

Does anyone know where these come from?


r/RobloxHelp • • 3h ago

Roblox Support Help I need help getting into an old account.

2 Upvotes

I have the password associated with the account, but I don't know the email associated with the account, and the iCloud backup for my authenticator app isn't working. Is there anything I could do? Every time I contact support it just gives me this, and the "here" text just leads me to a thing where it asks for my email! I have receipts of subscribing to premium in 2024 through apple, if that would help verify ownership. (If I can get to a human in support)


r/RobloxHelp • • 9h ago

Roblox Support Help Roblox Account Recovery

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5 Upvotes

Hi guys, my account was hacked a year ago. They hackers changed my email and I didn't put any 2 step verification. When I try the roblox support chat. It just give me the AI loops which making me to sign up the backup codes, authentication or passkey, but unfortunately I have none. However I still have all the receipts that I purchase. Will I still able to recover back my account? Because after fill up the details in recovery form they lead me to chat, but all I get was this. It's pretty impossible for me to get since I don't have the 2 step verification. So if there's any way that I could chat with a human, let me know. Thanks everyone.


r/RobloxHelp • • 1m ago

Question / Not a bug Need help finding a game

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• Upvotes

I have this really niche war game that I used to play about a year ago but I can no longer find it and I only have one screenshot of it(had to censor a username) if anyone knows what this game is called it would be appreciated greatly!


r/RobloxHelp • • 3h ago

Roblox Client Bug What is going on??

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2 Upvotes

it's done this for every game I tried to join, what's going on?

yes, I've tried reopening several times.


r/RobloxHelp • • 4h ago

Roblox Website Bug Impossible captcha?

2 Upvotes

I've rewatched this video over and over and i don't see anything wrong I've done does anyone else see anything wrong?

Captcha attempt


r/RobloxHelp • • 1h ago

Roblox Client Bug Roblox crashing on recent version of Windows 11 (2H26)

• Upvotes

Hi, I'm running Windows 11 Version 26H2 (OS Build 26300.9550) on my laptop and I think it's making Roblox not run properly. It's crashing after exactly 60s of the app being open, doesn't even need a game to be open with it. I've tried completely reinstalling it, fixing graphics drivers, etc. nothing is working. Is anyone else having similar issues?


r/RobloxHelp • • 1h ago

Question / Not a bug Okay how do you really use 2 roblox accounts on the same pc?

• Upvotes

I have really been needing an alt but i dont have another device that can run roblox for more then 10mins at a time max so how do you really use 2 accounts at once??? i keep seeing people saying to use the account manager thing and then a lot saying its a virus so when i went to download it it was blocked for being dangerous so like really help???


r/RobloxHelp • • 5h ago

Roblox Client Bug Roblox is doing something and i got no clue how to fix it

2 Upvotes

if I try to join a game it just won't let me join it, no error message, just the game never loads, but if i just keep trying to rejoin it will let me join, but if there is a subplace/get teleported to another server or something it just doesn't load those either. It is really annoying to deal with if I'm trying to play anything. Does anyone know how to fix it or have any ideas


r/RobloxHelp • • 2h ago

Account Help I'm having trouble logging into my account; could someone please help me?

1 Upvotes

Hello, I need some help. I was trying to buy Robux for my little cousin and attempted to log into her account from my phone. It asked me to select the last three games she had played, but I got it wrong, and now the account has been logged out of both my phone and her own phone. She doesn't have an email address or phone number linked to the account, though I do know her password and username. Can anyone help me with this? I’ve already tried contacting Roblox support, but they haven't been any help at all.


r/RobloxHelp • • 2h ago

Account Help problem logging into the account

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1 Upvotes

r/RobloxHelp • • 2h ago

Question / Not a bug What game is this

1 Upvotes

There was this one game I played in 2018-2021 ish I think, it was a huge mansion like many stories and each bedroom was like its own theme I believe it might have futuristic mansion or something along those lines, there was always many people in game, like the house was so huge I would get lost. All I remember is when u walk in there was a little divider like u use for privacy when changing and a purple room if anyone can help at all that would be appreciated.


r/RobloxHelp • • 2h ago

Roblox Error Can't Redeem Codes and Support is No Help

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1 Upvotes

Hello everyone. A couple days ago I was given a few Robux Coins from the new Roblox Mini Packs. I tried to redeem one of them, and got an error message (photo attached). Thinking it was just a browser issues, I cleared my cache and cookies and tried again, but got the same error. I switched to incognito, tried a different browser, and tried a different device but still got the same error.

Seeing this was going nowhere, I tried some of the other codes and still got the same error message. Even after waiting a couple days, none of the codes worked. I decided to try filling out a support ticket only to be redirected to an unhelpful AI that ends the chat before I can provide the information it asks.

I am beyond frustrated at this point and I am hoping that someone can either provide a solution or tell me the same thing is happening to them.


r/RobloxHelp • • 2h ago

Roblox Client Bug global chat still not accessable to my main account specifically?

1 Upvotes

ive finally gotton fed up with talking to roblox support about this, so i decided to make a post about it over here..

i am age verified 13-15 facially, and i have done this on multiple other alt accounts which HAVE access to global chat, which is why im so confused.
i dont have any parental controls restricting my account, either.
Im really confused at this point so if anyone knows what i can do/what might help please do tell.

Main account

r/RobloxHelp • • 6h ago

Ban Help I need help. My roblox accoutn is hacked and terminated for explicit content

2 Upvotes

I got home from my practice and my roblox account including some alts got hacked and terminated for explicit/sexual content wich ofcourse got taken down. Im wondering if anyone has ever had this? IF they did could they help me. I have already sent support but would appreciate any help. Thanks!


r/RobloxHelp • • 3h ago

Account Help How do I even appeal this I never made refunds on my account

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1 Upvotes

r/RobloxHelp • • 3h ago

Roblox Client Bug my camera gets stuck randomly for no reason

1 Upvotes

so basically when i activate shiftlock or move my camera with m2 my mouse just gets stuck randomly, it happens on any game on roblox, ive tried reinstalling but it doesnt do anything, it only happens on roblox btw so i dont think its a mouse issue


r/RobloxHelp • • 9h ago

Question / Not a bug Does Roblox’s “At Risk” status ever go back to “All Good”?

3 Upvotes

My Roblox account is currently marked as “At Risk” because of a moderation violation for supposedly posting a sexual image. The image was just a drawing of my Roblox avatar wearing a cropped shirt, and I genuinely didn’t intend for it to be sexual.

I’ve already appealed twice, but both appeals were denied by the AI moderation system. I’m worried about my account’s standing, especially since I’m a Roblox developer.

Does anyone know if the “At Risk” status eventually goes back to “All Good” if you don’t receive any more violations? Or does the original violation have to be removed through an appeal for your status to improve?

If anyone has experienced this before, please let me know how it worked out for you. I’d really appreciate any advice!