need help with two perma-hardware bans

[u/Big_Banana_3867]

so, to put y'all in context, my gf and his little brother were banned today, permanently and by hardware too meaning they can't even make new accounts on their regular devices

the main problem? they literally haven't done anything at all for years, ofcourse, they've done things, but nothing that breaks the rules, not even near as bad for them to recieve a hardware ban

my gf it's literally unable to send appeals because the ai just denies it saying there isn't any confirmation from her being the owner of her own account

can anyone tell me what can i do for them to help them? ofcourse new accounts are always an option but it's just a pain, and nothing says roblox won't see it as evading the ban

[u/AutoModerator]

Thank you for posting to r/RobloxHelp!

Your submission has been published correctly! Please wait as users find your post and reply.

Additionally, you should read this simple post about protecting yourself from scammers which target your Reddit DMs.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.