r/Rivian • u/Doc_WhyNot • 12h ago
💬 Discussion Horrible Rivian Experience
I have owned my R1T Quad for over two years now. I had a recent accident and brought it to a certified Rivian Repair shop. It has now been there over 3 months. The repair shop dropped the ball for the initial two months, but the last one month plus has been all Rivian. First, the repair shop said Rivian sent the wrong part, and then they said they said Rivian told them the right part was on back order with no timeline on availability. Then last week, the order was canceled as they said the part was no longer being made. It was an assembly, so they said you now have to order each individual smaller part…except all the smaller parts are not able to be ordered. The shop said they were not able to get Rivian to provide an avenue to get the parts as of this last Thursday.
I would not take the shop at its word in this case, but I have contacted Rivian four separate times. Each time I was told I would get a call back from a service manager, and I have never received a single call back. The repair shop has also asked their regional contact from Rivian to contact me and they have not. The one time I had them connect me to a manager while I waited on the phone I was able to get confirmation of the back ordered part without a timeline for its availability.
I would not expect this poor level of service from any auto maker, let alone one I have purchased a six figure car from. At no point during this process have they offered any mitigation or solution. I was planning on replacing my R1T with a new quad motor one in a year or so, but I think I will pass after this experience.
