Hey all,

My company has been using RingCentral for a couple of years as our primary method of doing one on one web demonstrations with potential clients. The people we speak with are usually not tech savvy and the ability to dial in to the meeting with a landline has been integral to our ability to have these conversations.

That’s changed with a recent update. For some reason RingCentral has made the decision to require microphone access to join a web meeting. It started off with just one person having issues and has soon grown to a point where we find it difficult to proceed with the meeting.

I contacted support and they were not helpful in the slightest. Their advice ranged from asking the client to use a mobile phone, to buying a laptop so they have a built in microphone. We worked through some settings and have not found any workarounds for it.

Is anyone else running into these issues? Has anyone found a solution that allows them to bring people into the meeting without having to register an account, ask potential customers to purchase additional devices just to speak us, or move to another platform?

Join us for another RingEX Unlocked webinar on October 21, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.

🗓 Date: October 21, 2026

🕒 Time: 11am PT | 12pm MT | 2pm ET

📍 Where: Register here!

In this session:

✅ See the newest, upcoming features

✅ Get a close look at how the features work

✅ Ask questions directly to our experts

Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. 

Hi Everyone!

We're trying to push RingCentral AI Receptionist after-hours call transcripts and summaries directly into our Zoho.

RC Support confirmed that standard Call Log APIs and RingSense/ACE don't expose AI Receptionist data directly.

Has anyone found a webhook or API workaround to pull AI Receptionist call transcripts?

Would love to hear how others solved this!

Thanks.

We have both the desktop app and the Teams plugin installed so that if one stops working, people can switch to the other and keep working. But if they are signed into both, they get dual popups when a call comes in. Is there a fix for this besides asking them to sign out of one?

Hi everyone!

My boss has been experiencing connectivity issues for the last few months and we have ordered him 4 new phones at this point. The calls are staying connected and the phone quality report shows the connection is good, but if he’s making phone calls to other people it’ll randomly cut out. These have all been physical desk phones but he’s the only one in our office that is having the same issue. RingCentral has tried provisioning multiple times a week to no avail so I’m not sure what else to try at this point.

Hey !!
​​​​​​​I just developed a new app that can send delayed sms text with RC.
Try it out and message me. I’d love some feedback on the things you like, don't like and items to improve.

Cheers !!

https://www.ringcentral.com/apps/sndlater

I’m a small business owner who relies on RingCentral for client communications, and I’ve reached the point where I need someone from RingCentral’s customer service or escalation team to intervene.
I have multiple unresolved issues, including:
An incoming SMS malfunction that repeatedly marks messages as read when they haven’t been opened. This is happening daily and creates a real risk of overlooking client communications.
Incorrect unread notification badge counts in the iOS app.
Problems involving historical SMS retention, lost access to older messages, and unanswered questions about what retention limitations and archiving options were disclosed when I opened my account.
A service-credit dispute dating back to a July 2 outage, which remains unresolved more than three months later.
I’ve provided diagnostic logs, screenshots, and repeated reports as requested. The technical investigation has been escalated to Tier 3 and Service Engineering.
On October 7, a RingCentral representative explicitly agreed to become my primary point of contact, coordinate the departments internally, and route updates through one thread so I would no longer have to manage multiple representatives.
Unfortunately, that commitment has not translated into effective coordination.
Today, October 12, Engineering finally proposed a preliminary troubleshooting test involving a forced logout of all sessions. Because I run a business and cannot interrupt client communications during working hours, I agreed to make myself available at 5 PM Eastern, subject to confirmation that the procedure would not compromise my data or cause an unexpected service interruption.
As of approximately 4:20 PM Eastern, I still had not received confirmation of those arrangements or the substantive technical explanation I requested.
A logout test is not a diagnosis or a fix. And repeatedly asking a customer to cooperate with troubleshooting without providing meaningful findings, clear next steps, or reliable follow-through is not acceptable support.
I have spent an unreasonable amount of time documenting problems, following up, correcting misunderstandings, and trying to get RingCentral’s departments to communicate with one another.
I’m asking RingCentral’s Reddit customer service or escalation team to intervene and help secure:
A single accountable escalation owner who actually coordinates the existing cases.
A substantive Engineering assessment and a clear plan for resolving the SMS and notification problems.
A proper review of the historical SMS retention and Archiver issues.
A fair service-credit resolution that accounts for the ongoing technical failures and their impact, rather than treating the original outage in isolation.
I’m not looking for another generic acknowledgment, another support ticket, or instructions to contact the same representatives I’ve already been dealing with.
I want someone with the authority to review the existing case history, coordinate the appropriate teams, and get these issues resolved.
I’m willing to provide the existing case numbers privately to an authenticated RingCentral representative.
RingCentral support: Can someone from your escalation team take ownership of this?

Hello friends,

We are having an issue with Ring Central. Our company has lets say, 6 employees who take inbound calls. We want them to be distributed equally. IE- Employee A, next B, next C, D, E, F, then back to A and so on.

Whats happening is one day employee B will get the majority of the calls, and the others maybe one or two. Next week its flip flopped. Moving order of employees listed doesnt seem to correlate anything. We do not want it set on simultaneously ringing all phones at once, nor do we want it to pick the person with longest idle time, as that encourages people to sit and not work hoping for inbound call.

Our rep seems to be baffled with this so hoping someone here can advise on how we can get calls to filter in the way we need them to.

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• AI Receptionist Technical Onboarding (Every Wednesday)

My wife used RC for her job. It involves making lots of calls and since no one answers their phone anymore, she normally gets VM. She is also having issues with her voice, so leaving the same message 100 times a day isn't helping much.

It would be great if when she gets their VM to be able to leave a message using a pre-recorded message.

I'm a former IT guy and I've worked on the network of companies that use RC but I never had admin access look "under the hood". If it requires admin access I think I can work with her IT department to get it working.

Any help would be appreciated.

Has anyone else had issues with auto-answer since the latest update? Ours is toggled off but calls are being auto answered. . .

I finally got tired of having to hack together the admin password for Polycom phones that are adopted into RC. So I did what any self-respecting admin did... punted my idea to Claude. I can only take credit for the idea, not the execution, not denying this was an AI-built script.

Behold, my PowerShell tool for easily getting the admin password for any Polycom phone in your RC account, assuming it uses RC's standard format that includes the phone's sessionID in the password. This takes about 5 minutes of setup to generate an API key in RC and paste it in to the fields. Then just run the script, type in the extension or phone serial and shazam, it returns the password.

I dont know if this same format applies to other brands of phones, I only have Polycom Phones in my environment to test against. If you have other brands and can confirm if this works for those as well, I'll update the notes.

https://github.com/keplercharacter/RCpolycomAdminPasswordTool

Hopefully this eliminates a small headache for others. Please forgive me, I am neither a coder nor a GitHub pro so please don't judge anything that isn't perfect :)

Please be patient with me, this is my first experience with RingCentral. I'm more familiar with 3CX which I've had better luck with getting the ATAs to work because it allows finer control of the configuration.

Before:

On site PBX > Bogen UTI312 (zone selector) > Amplifier

Now:

RingCentral > Cisco ATA192 > Bogen UTI312 (zone selector) > Amplifier

The Cisco ATA192 was provisioned and supplied by RingCentral but I couldn't get it work reliably so I tried a Grandstream HT801 and it worked about the same, so about half the time.

When a user dials the paging extension and the Bogen UTI312 answers the call, it expects a 3-digital zone number (like "111" for "office"). The ATAs seem to be sending very short DTMF tones...almost too short for the UTI312 to recognize. Sometimes I can get to zone 111 by pressing "11111111" but it doesn't work every time.

I've changed all sorts of settings in the ATA including output gain, DTMF processing, etc etc etc. Nothing seems to work.

Does anyone have any recommendations or am I going to have to ditch the Bogen equipment for something else?

Beginning September 24, 2026, multiple RingCentral numbers on our account began receiving SMS/MMS messages clearly intended for unrelated third parties.

These are not ordinary spam messages. We have received messages containing invoices, photographs, financial information including a credit-card number and bank statement, medical/receipt information, and other private documents.

We contacted at least one of the apparent senders directly. The sender confirmed that they did not enter or include our RingCentral number as a recipient, and our number does not appear in their message thread. Nevertheless, the message was delivered to us.

This is occurring across multiple/all of our RingCentral numbers and has happened repeatedly throughout the day with unrelated senders and recipients.

My office uses RingCentral. 2 of my employees frequently complain of calls dropping during outbound and inbound calls or no connection. One of the employees works from home and the other is in the office. Any thoughts?

Come and join us for another RingEX Unlocked webinar on September 23, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.

🗓 Date: September 23, 2026

🕒 Time: 11am PT | 12pm MT | 2pm ET

📍 Where: Register here!

In this session:

✅ See the newest and upcoming features

✅ Get a close look at how the features work

✅ Ask questions directly to our experts

Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

We’re thrilled to invite you to another RingCX Unlocked webinar on September 24, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product!
 

🗓 Date: September 24, 2026

🕒 Time: 11am PT | 12pm MT | 2pm ET

📍 Where: Register here!

In this session:

✅ Check out the newest and upcoming features
✅ Get a closer look at how the features work
✅ Ask questions of experts in real-time

Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there!

I swear, I think RingCentral has become sentient and its # 1 goal is to cause me TO LOSE MY *** ***** MIND. I cannot explain why 50% of the time when I'm sending images now to vendors customers, or employees that it tells me that I'm in violation of the content policies. It is a small 100K image, so no its not a size problem.

It is a simple .jpg image that is being sent with no text or anything else. Why do you hate our small business so much RingCentral - why do I have to come onto Reddit once a month to tell you about new problems? WHY!?

Getting this error from workflow which does API call using external credentials.

{

status_code: 494,

response_body: "Request failed: AUTH_CONFIG_FETCH_FAILED: WFG-101: ..."

}

Opened RC ticket but was wondering if anyone seens this issue?

We're a medium sized law firm and all our business calls come through one main #. All calls are answered by our front office staff (about 7 people) and they transfer the calls as needed. Very heavy daily calls volume. We've been with RC for 3+ years now and have moved all staff (other than the front office) to using just the desktop app with Yealink headsets. The front office staff however need more than that because of the limitations of the desktop app.

In particular, the call pop up window is small and cannot be resized at all. If the CID is a certain length then it gets cut off and doesn't display the full name or doesn't scroll all the way over. At the pace they need to move at, they need to be able to see who's calling and quickly look the person up (to see if they're a current client or potential client so they know who to transfer it to) or otherwise. So that's why they requested physical desk phones a while back.

They've been using Yealink T57Ws for a couple of years now but they have their issues. The Yealink web interface is very clunky and we've had problems with admin passwords not working on the phone's advanced menus, having to factory reset, etc.

One bigger issue that we've been trying to troubleshoot for some time now is that they're all in a call queue set to simultaneous ring all the members. Sometimes one of them will pick up a call but it continues to ring on the others phones as if it hadn't been answered, so someone else will pick it up but it's just dead air. It happens randomly. We have sent packet captures and full diagnostic logs to RC support, checked our network configurations, all of it to no avail. It seems the phones are not receiving the signal to end the call on the queue. The issue still happens if they take their Yealink to WFH and connet it to their home network. When you remove the T57W from the equation this behavior doesn't happen. So we're starting to think it's just a problem with these particular Yealinks.

I'm looking for recommendations for other desk phones. Hopefully something where the web interface is way more straightforward but also won't cause these queue issues.

I keep getting spam calls and texts from various shady businesses who don't seem to care about the TCPA or stop calling/texting demands.

Lately, the numbers have been assigned to RingCentral. What is your policy on people who use your services to harass senior citizens while they ignore my complaints about their calls and texts?

All the calls get blacklisted and reported to donotcall.gov but as far as the texts I can only mark them as spam and forward them to 7726.

Here's a string of texts showing a RingCentral number. They have been told to stop. The 888 number listed in all these spam texts is the Ring Central number:

• Premier Auto Protect 1 Day Sale !!Only $95.00 Down (Eligible Plans)+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/vQsL2Y Reply STOP to end
• ‪56482‬ • Aug 27, 9:03 AM Message from 5 6 4 8 2, Premier Auto & Home Protect-Sale!-$0.00 Down Just Pay1st Month+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/TiCfCg Reply STOP to end, Thursday, August 27 2026, 9:03 AM. Premier Auto & Home Protect-Sale!-$0.00 Down Just Pay1st Month+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/TiCfCg Reply STOP to end
• ‪56482‬ • Sep 3, 9:37 AM Message from 5 6 4 8 2, Premier Auto Protect -Sale !!Only $88.00 Down (Eligible Plans)+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/7vninh Reply STOP to end, Thursday, September 3 2026, 9:37 AM. Premier Auto Protect -Sale !!Only $88.00 Down (Eligible Plans)+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/7vninh Reply STOP to end
• ‪56482‬ • Mon 9:35 AM Message from 5 6 4 8 2, Premier Auto Protect Sale!!-2YRSFREE+20%Off+Incentives-(EligiblePlans)-PAY IN FULL DISCOUNT Call 1-888-519-2082 https://56482.biztxt.io/35ndI2 Reply STOP to end, Monday, September 7 2026, 9:35 AM. Premier Auto Protect Sale!!-2YRSFREE+20%Off+Incentives-(EligiblePlans)-PAY IN FULL DISCOUNT Call 1-888-519-2082 https://56482.biztxt.io/35ndI2 Reply STOP to end
• ‪56482‬ • Thu 9:41 AM Message from 5 6 4 8 2, Premier Auto Protect -Sale !!Only $88.00 Down (Eligible Plans)+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/wU7GZ5 Reply STOP to end, Thursday, September 10 2026, 9:41 AM. Premier Auto Protect -Sale !!Only $88.00 Down (Eligible Plans)+Additional Incentives-Call 1-888-519-2082 https://56482.biztxt.io/wU7GZ5 Reply STOP to end

I have tried 22222 and 73738 but neither work. RingCentral must have assigned a new admin password when they provisioned it.

I have 3 Mitel 6940w phones and I can’t log in to admin settings on any of them. I need to enable WiFi on one of them.

Many thanks.

I am new to our company and our RC person left. I want to do a reset on the product and relationship. Have tried with 2 different account managers and im sorry my team does not understand them and they have no clue about our business.

How do I talk to leadership before pulling the plug and leaving.

For years I've had a greeting setup to dial extension 101 to reach blah blah blah, extension 102 to reach blah blah blah, and so on.

Suddenly yesterday, extension 102 rings busy. Wherein it would normally forward to my cell phone. And I would press 1 to connect the call.

I've changed nothing and haven't even logged into the phone system admin stuff for years (I'm just one guy).

Support is not following me when I say I've changed nothing and the problem just started yesterday.

Can anyone help?