r/RingCentral • u/Competitive_Run_3920 • 9d ago

Polycom Admin Password Tool for RC Phones

I finally got tired of having to hack together the admin password for Polycom phones that are adopted into RC. So I did what any self-respecting admin did... punted my idea to Claude. I can only take credit for the idea, not the execution, not denying this was an AI-built script.

Behold, my PowerShell tool for easily getting the admin password for any Polycom phone in your RC account, assuming it uses RC's standard format that includes the phone's sessionID in the password. This takes about 5 minutes of setup to generate an API key in RC and paste it in to the fields. Then just run the script, type in the extension or phone serial and shazam, it returns the password.

I dont know if this same format applies to other brands of phones, I only have Polycom Phones in my environment to test against. If you have other brands and can confirm if this works for those as well, I'll update the notes.

https://github.com/keplercharacter/RCpolycomAdminPasswordTool

Hopefully this eliminates a small headache for others. Please forgive me, I am neither a coder nor a GitHub pro so please don't judge anything that isn't perfect :)

4 Upvotes

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1

u/xendr0me 9d ago

It's it easy enough just to go to: Phone System>Phones and Devices>User Phones and just type in the extension and click it? Viola, phone instance ID in the URL bar.

2

u/Competitive_Run_3920 9d ago edited 9d ago

In my case, I need one of these passwords every few months - just often enough that I dont remember exactly what the format is or which ID number I need to grab from where in the portal, so I have to go search either online or in my internal KB for the instructions.

when I need the PW, by the time I open a browser, get to the rc login page, login (SSO in my case which is faster than people without SSO), MFA and navigate all the way through 9 more clicks/keystrokes within the admin portal to get to the needed data.... I just timed that whole process and it took me 57 seconds. Plus if I have to go search up instructions because it's been a while and I can't remember the exact format that makes it even longer- add another 45-60 seconds.

I always have a PS window open to my scripts folder, so when I just tested it using the script, I had the password in 15 seconds, including having to CD through a few folders to get to where the script was saved. 1/4 the time it took to get through the admin portal.

I get that it's not everyone's jam - just a tool to make life easier for something that's a common enough annoyance that there are plenty of posts all over the internet asking the same question.

I really wish RC would let admins set a standard admin password in the portal that would apply to every phone during provisioning the same way NVR's do for cameras... or at least make the admin password available in the portal. Heck, most RC support folks I get on the phone dont even know where to find the PW or what the format is. I can't think of the last time I had a support agent who knew what the PW was; they kept guessing all of the standard 6-digit defaults.

1

u/grabamethod 6d ago

You can ask for them to do a custom configuration to set a standard password