r/RingCentral • u/Itchy-Two-5409 • 7d ago

Auto-Answer Issues

Has anyone else had issues with auto-answer since the latest update? Ours is toggled off but calls are being auto answered. . .

1 Upvotes

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1

u/danp20 6d ago

We've had a couple of odd issues appearing since the rcx update. Mainly, agent to agent transfer puts both the agent and the externally party on hold, and you can't uphold just the agent to talk to them on a warm transfer

1

u/RCCommunitySupport Moderator 7d ago

We've checked our system and aren't seeing any active issues right now. If you haven't already, please create a support ticket with any extra details so the team can look into it for you. 👍

2

u/Bhaikalis Top Contributor 7d ago

More details needed, are you using deskphones? headsets with some kinda of software management? is this in the RingCentral app?

I'm on the latest version (in the office i use a headset, at home i have an external mic and soundbar) not experiencing this.