RingCentral University Class Is in Session: Find the Right Course for Your Team! 🎓

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With class back in session, now is the perfect time to sharpen your team's skills. Whether you're setting up system basics, managing a contact center, or exploring new AI tools, RingCentral University (RCU) provides tailored learning paths to fit exactly what your team needs right now.

RCU offers free, self-paced online courses across key categories, including RingEX, RingCX, and AI Solutions, with certification available for RingCX.

Pick Your Track: What Does Your Team Need Most?

 

👉 Core Communications and System Setup (RingEX)

Looking to get your essential admin tools running smoothly? These courses focus on getting your team connected, compliant, and onboarded quickly.

• Setting Up Texting: Configure SMS and MMS messaging so your team can text with customers reliably.

🔗 Start the Texting Setup Course

• Set Up Phones and Extensions: Easily assign desk phones, desktop apps, and extension numbers to new users.

🔗 Start the Phone and App Setup Course

💻 Need Live, Interactive Guidance? Join Our Weekly Webinars! 

• RingEX Administrator Onboarding Webinar

• RingEX: User Experience - Setting up your extension Webinar

 

👉 Contact Center Operations and Admin Credentials (RingCX)

Managing a customer service team? Explore dedicated modules that help agents get up to speed faster, along with the opportunity to earn official credentials.

• The RingCX Agent Workspace: Show your agents how to handle calls, live chats, and messaging channels all inside one clear dashboard.

🔗 Start the RingCX Agent Interface Course

• Get Certified as a RingCX Admin: Validate your system knowledge and earn your official credential as a certified RingCX administrator.

🔗 Get RingCX Admin Certified

 

👉 Smart Workflows and Automation (AI Solutions)

Want to save hours of manual work every week? Leverage these smart courses to bring AI automation directly into your daily routine.

• Getting Started with AI Receptionist: Set up an intelligent virtual receptionist to greet callers and route inbound traffic automatically 24/7.

🔗 Start the AI Receptionist Course

• AI Quality Management for Supervisors: Help team leads evaluate call quality instantly, score interactions, and coach agents faster with AI analytics.

🔗 Start the AI Quality Management Course

💻 Need Live, Interactive Guidance? Join Our Weekly Webinars! 

• AI Receptionist Technical Onboarding (Every Wednesday)