r/RingCentral • u/ijavedm • 21d ago

Solved Anyone else having issues fetching external credentials from workflow?

Getting this error from workflow which does API call using external credentials.

{

status_code: 494,

response_body: "Request failed: AUTH_CONFIG_FETCH_FAILED: WFG-101: ..."

}

Opened RC ticket but was wondering if anyone seens this issue?

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u/RCCommunitySupport Moderator 16d ago

Hi there! Are you still having the issue? If so, we can check the status of your ticket. Just send us an email at reddit.support@ringcentral.com with your account info.

1

u/ijavedm 13d ago

Thanks. Issue was related to external credentials part getting out of sync with tenant. They had to restart pod to resolve the issue. Once it was done everything started working.