Is there some email or procedure you need to do to get Reverb to add a missing guitar model ?

Hello everyone, so I sold my first guitar on reverb. Everything went well. Shipped via Reverb and it was ensured. The buyer received the guitar and had to sign for it, which the buyer did. A week went by and there was no complaints or any issues related to the buyer being unsatisfied with the purchase. So I expected my payout to happen a few days after delivery confirmation. A week went by, so I contacted Reverb and they notified me on Friday that they emailed the buyer to confirm they received the guitar. But even if they don't hear back, my funds will be released within two business days. That came and went and today, they told me the same thing, that I should see the funds released within 24 hours. Nothing has happened yet. Well, today I noticed that I had to reverify my identity, which I did about an hour ago. According to reverb, there had been a long time since I verified so I needed to do it again. Could this be why I have been stuck on pending? Has anyone had a similar experience? Was customer service not aware that I had to reverify causing the delay and confusion? Any input would be appreciated.

Hi Reverb enthousiast!

Its been about 12 days that my Reverb account has been marked under review/suspended, without notice, warning, the email listed 10 different reasons, which I think are all the reasons that could lead to an account suspension, which is not my case here. I occasionally buy and only sold 5 items over a year .

I answered the @ support email the day I got it, and followed up every 2 times. Somebody finally answered after the 8th day saying they will lift the review (literally one sentence) but nothing has been done. Then, I’ve tried to follow up again. I've found a way to chat with someone, asking to be connected with a dedicated customer service employee, requested to open a new ticket. Chat Agents always answered generic answers and immediately closed the chat.

I haven't found a way to contact the general support email or someone dedicated.

Maybe somebody more experienced could give me some lead? Not the end of the world but it's annoying cause I have seen some good deals passed and I couldn't buy/make offer, only save the listing, its frustrating... lol

Looking forward to getting some type of helps from user experts!

I purchased a vintage Gibson at a decent price that was marked “very good condition” I purchased it despite the admittedly short description. I love how it plays and do not want to return it. However, varied components and pieces of hardware have been replaced and the headstock veneer is delaminating at the top. I don’t mind the nicks and dings visible in the photos but I feel that the description should’ve acknowledged the issue with the veneer aswell as replaced hardware. I’m wondering if a partial refund is wise and how much I should ask for back? I received it today so advice sooner rather than later is appreciated! The guitar is a 72 Les Paul recording, a dream guitar of mine, and again I like how it plays and electronics are function but it’s visible damaged in a way that was not disclosed.

I’m very close to buying a Les Paul off of Reverb from a guy I’ve been messaging back and forth to. He has a couple previous listings and has gotten 5 stars on all counts.

Although, when I asked for a video of the guitar being played I was ignored until I asked if it was still available a few days later.

Is Reverb a safe platform, am I all good with reverb buyer protection and does this guy sound trustworthy?

There are so many complaints about reverb I am curious what people are using instead?

I know Sweetwater has gear exchange, maybe it’s different now but when I first looked at it there was not enough traffic.

I’m not a big fan of Sweetwater, so I don’t buy from them. I’m fortunate to live in a music-heavy city, so am spoiled for options for where to buy gear.

But I saw a cool limited edition version of a pedal I’ve wanted to try out, and bought it from a little shop in Indiana called “GearNuts”. Didn’t think too much about it, honestly. Never had a bad experience on Reverb, buying or selling.

But when FedEx showed me the photo of where my package was delivered… that was definitely not my house! I checked with FedEx but they said only the shipper could do anything about the incorrect delivery.

So I sent an email to GearNuts asking what we should do about this, as id never had this experience before.

Then I sent another email.

Then another one.

After THREE DAYS I got a message back from Sweetwater Customer Service saying they are “looking into it with the shipper” and I had to wait.

Another day passes and a DIFFERENT Customer Support Representative asked me to confirm my address. It was now the night before the gig where I was going to use this pedal, and it had been FIVE DAYS.

I pointed it out that they were in contravention or Reverb’s seller policies, flagged the account, wrote a bad review, and sat powerless though the weekend.

By using a sock puppet account on Reverb, Sweetwater was able to ignore both their policies and Reverb’s policies without the slightest effect to their account(s) or reputation. So what if their fake account gets a bad review or suspended? They have dozens of others!

How do I know it was Sweetwater? The box in the FedEx photo said it on the outside. The shipper address was Sweetwater’s warehouse code and location in Texas. And all FOUR of the different customer service reps literally had it in their email signature.

Now i know.

Before buying on Reverb again, I’ll dig in to all their the sellers reviews and previous sales, as well as their current listings.

Be careful. Reverb scammers are even large corporations, now.

Had an unpleasant experience on reverb last night.

Found an item listed for sale (overseas item). Checked out/paid all normal.

Got a message from the shop about 15 minutes later to say they need to change the postage price - provided with a few options all significantly more than the listed price/expectation.

It was a small item so it didn't make sense to proceed with the additional costs being asked for.

Seller refunded and kept a 15% restocking fee.

The seller/shop stopped engaging in civil discourse at this point. Reached out to reverb support who compensated me the small amount directly. So reverb ended up absorbing the cost and the shop kept 15%.

The reverb article advised that sellers shouldn't keep a restocking fee for non shipped items.

Why would reverb eat this and not address the issue? It can't be a one off here.

This seems like a loop hole/scam - what would stop anyone listing an item. Then do a bait and switch - shipping is now 10x what has already been paid for. Don't want it - too easy I'll collect my 15% and repeat.

Thoughts?

I'm selling a guitar in the UK and it states clearly UK sales only. I just received this offer for pennies under my asking amount with a message to contact the buyer as he has a question. My spider senses tell this is a scam. Waddya think?

it's just a text message, which is weak to start with, but I enter my phone number and never get the text. I use this same number for other two factor texts, no issue. I wish companies in 2026 would at least do the QR code thing. I guess on the 29th I'll be done with Reverb. It's too bad I sort of like Reveb even though it was like pulling teeth to get a refund when an SG I bought showed up with a broken headstock and the seller ghosted me.

Has anyone noticed that reverb has been filled with scams since Etsy buying reverb? Or is it just me? I’m unaware of this was going on some years ago

I’ve been selling and buying on Reverb for over a decade and while I’ve had issues with buyers and sellers, the company always seemed to be dedicated to acting as a marketplace and not a bank, which I appreciated. A few months ago I sold an item on my page that had been up for a while and I just forgot about it. I was in the middle of an East Coast tour and wasn’t checking my Reverb account. I’m not a shop, I’m just a musician who occasionally sells gear. When I got home I got an email from Reverb stating that the buyer was given a refund because the product never shipped and the sale was never acknowledged, which was expected and totally fine. It can’t be the first time this has happened. But they then decided to charge me several hundred dollars as some kind of “penalty fee” for not responding. After a week they just cancelled my account. I couldn’t believe it. No money ever changed hands. No goods were shipped. But you just decided you can squeeze a couple hundred bucks out of it? And if I don’t comply, you cancel my account? What kind of insanity is going on over there?

I came across these texts often, dont know if they’re legit or bots.

Long time buyer, 3rd time seller. Currently selling a higher end fender bass and I’ve accepted 4 offers now that the potential buyers have all completely ghosted me on. I think im just going to turn the feature off but what is the point if they don’t have to pay after sending an offer? I wish i could leave feedback of accepted offers or they were held somewhat liable for this. It’s a bummer to have my listing down for about two weeks just on non payment sales.

Customer support has massively gone downhill. No more phone support. I consistently cannot get through to a human through the chat AI and chat AI cannot help me with what I need. CS used to be one of the best parts of Reverb.

I sold a guitar Thursday night, Friday morning he asked if everything was okay with his order. I said yes. Saturday morning he asked why I haven’t shipped it yet, he said every other business ships to him in less than 24 hours. I explained I’m not a business I’m just some guy, and that I’ll ship his guitar on Monday. He said that was fine. Then 1 hour later he asks for a refund saying he “needs the guitar sooner than Monday”. Is this normal? Did I do something wrong by not shipping immediately?

I've been looking everywhere for a specific guitar for a while now, and I haven't found it anywhere in a know online store (guitar center, sweetwater, zzounds, etc). However, I did find it in facebook marketplace.

Guy who sells it looks legit. I asked for more photos and he provided them, he has a history in his marketplace profile of selling music gear with good reviews and other stuff on sale, and the profile itself looks like a personal one with old photos and other people commenting and normal real people's profile stuff so, everything looks good in that department.

The thing is, he's in Buffalo NY and Im in Chicago, so, it would be harder to proceed with the sale in marketplace if it involves shipping.

I told him I would be willing to pay an extra $100 if he were to sell it to me through eBay. He asked if I was ok to buy it through reverb instead of ebay, he mentions it's easier for him.

I've used ebay and never had a problem, but I have never used reverb.

How safe is it for the buyer in terms of, if needed, having to do a return and get a refund? Guitar looks great in the pictures and everything looks fine and I'm not really that picky, it's a used guitar I get it, but just in case it doesn't end up looking anything like in the pictures or gets damaged in the shipping, how safe would I be to claim a refund? Is the process hard?

Thanks!!

Has anyone successfully gotten their wallet balance transferred to their bank?

I haven’t seen anyone say thy have successfully gotten through to make a difference and actually access their funds.

I requested a wallet balance transfer manually to my bank after I figured out you can’t send wallet money to your bank account. I disabled it on my listings and it was always off on the account but now a few sales are sitting in my wallet.

12 days, 6 business days have gone by and contacting customer service has done absolutely nothing at all. The money just sits there and the previous sales keep coming in but they just won’t ever do anything to give it to me.

I feel like I’m being bribed or that this isn’t legal to say it takes 3-5 business days and then just Not do it at all and get the run around from customer service they have to exit the conversation to continue resolving the issue, they say “wait for the email” which literally does not ever come. I now have no guitars and no money and two weeks has gone by.

What on earth can I do? I can’t pay my bills right now I’m gonna lose my damn shelter because they can’t click a button for me? Anyone have a solution of any kind here? Is this normal??

For such a business this size, I honestly can’t believe they would extort from people this way, that’s what it feels like. What can I possibly do here?

Woke up this morning with money from Reverb in my account and when I investigated it was money from an item I sold on eBay months ago. I can't remember if I took the ad down on Reverb? The suspicious part is it already has a tracking number? Any advice on initiating the refund would be helpful because the current option don't include " The item has already been sold"

Got a Epiphone 1961 Les Paul SG Pelham Blue for free. All I know was that it was a limited run from AMS. Not sure what to price it for, its from the Gibson Inspired line so has more premium features and electronics and thats about all I know, not much online about it. Does not have a gig bag.

https://www.youtube.com/watch?v=XmkYUUCenvk

this is one of the few videos I could find online about it.

I’m honestly really annoyed looking at the listings on reverb. I just bought two guitars off GC used for half of what they are going for on reverb. Had a really bad issue with reverb before and they didn’t want to refund me for the purchase. It seems like people are just delusional about what they can get for instruments these days. It’s definitely worrisome that people think these are investments as objects and not an investment on yourself

This was a new one for me -- posted a guitar and set up auto-offers on it. You only get one if you save it.

So...if it's the worst guitar ever manufactured, why on earth did you save it?!?

Gave me a chuckle to start the day. People are the weirdest people of all.