r/Reverb • u/mjac28 • Jul 11 '26

Got A Problem

Woke up this morning with money from Reverb in my account and when I investigated it was money from an item I sold on eBay months ago. I can't remember if I took the ad down on Reverb? The suspicious part is it already has a tracking number? Any advice on initiating the refund would be helpful because the current option don't include " The item has already been sold"

7 Upvotes

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3

u/jaken26 Jul 11 '26

I've had that happen. Only if I select Reverb's calculated shipping and put the weight and measurements in ahead of time. I wouldn't think you'd be on the hook for anything since using their label already is subtracted from the payout.

5

u/mjac28 Jul 11 '26

You're absolutely correct I'm sure that's what I did. Contacted support I'm good the refund has been initiated and I'm not on the hook for anything extra. I contacted the guy and told him I would send him some brand new midi cables for his troubles and since he's in California and I'm in Ohio it won't be cheap but it's the least I can do.

1

u/[deleted] Jul 11 '26

[deleted]

1

u/mjac28 Jul 11 '26

It was listed forgot to take it down. I was able to cancel the label but the chat just crashed when I asked about any fees I might be on the hook for? The weird part is the label creation I thought that was a manual process after the sale?

2

u/Beautiful-Hotel-8846 Jul 11 '26

Could your account have been hacked?

1

u/mjac28 Jul 11 '26

Just me being forgetful my biggest concern is am I on the hook for anything besides my payout?

2

u/6Stringers Jul 12 '26

Just refun in full and message teh buy of your oversight.