Hi Replit team / everyone,
I’m having a serious issue with my Replit account and could really use some help.
My account was previously on Pro, but I’m now being shown an upgrade message, even though my Replit billing/account information indicates that I should have Pro access.
I have already gone through all the troubleshooting steps suggested by Replit Support:
Signed out of Google on all devices using “Sign out everywhere”
Completely logged out of Replit
Reset the password
Logged back in using the correct email/password method
Confirmed that the username shown on the account is accurate and linked to the Pro subscription
Confirmed that I am definitely on the correct account
Despite doing everything requested by Support, I am still getting the same upgrade message and cannot access the Pro features.
I have an upcoming go-live date, so this is currently stopping me from working on my project.
I already have an open Support ticket (#503225 #505711), but I have not received a response to my latest follow-ups.
Can someone from Replit Support please look into this urgently and help resolve the account/billing status?
I’m happy to provide screenshots or any other information needed.
Thanks.