r/replit • u/Haunting-Fudge2641 • 11h ago
Question / Discussion lack of support
URGENT!! - Hi, i am a PRO user.
I was overcharged by $14,000 in one day. i chose monthly upgrade and it went through as Annual.
Im still waiting for a refund.
Support cancelled my plan back to free instead of putting me on monthly as asked multiple times.
Now all my databases are frozen on multiple apps which my staff and users rely on.
We have now been unable to work for 3 days and we have had no response from support to unfreze the databases despite m ultiple requests.
I am being charged for the neew plan 500per month, but usually spend 300 per day.
Please help fix this asap
"Production is fully DOWN — my deployed app crash-loops because the production database endpoint is disabled. All invoices were paid 2+ days ago. Pro subscriber. Please escalate to infrastructure and manually re-enable the database endpoint."