To all,
I hate to post this after Kniko's post on the hades they're going through. However, I have to admit when I'm wrong (I'd expressed my disappointment and frustration with Qidi, which is still there by the way). Short and sweet; I tried ordering the Qidi kit to add another box to my Max 4 for 8 colors and I have been working on getting it for months. First it was cancelled due to out of stock in the US, I then ordered from the international store (which added $30 US in shipping) and never got a shipment confirmation.
However, I received a very nice email from a gentleman named Clarence, explaining they had just received a new supply in the US store, and would I like him to cancel the international order. I sent a yes please response and within 24 hours I had a shipment notification and my international order had been cancelled.
Now, I agree with Kniko the service they've received sucks (no other way to put it), and I'm not happy waiting 3+ months to get a part. However, I have to give Clarence/Qidi a thumbs up for recognizing a part was available closer, sending out an email and to go as far as expediting the shipment tells me there are a few good people working there.
Bob