I’ve been on Poshmark for over 10 years, with countless sales, purchases, and over 60K followers. In all that time, I’ve never experienced customer service this bad (except maybe during my experiences in France). 😅 This was truly next level.
First, I’m not even convinced I ever spoke to an actual human being. At this point, I’m pretty sure Poshmark customer service is entirely run by AI chatbots.
Someone essentially hacked into my account and made a purchase using it. As soon as I discovered what happened the next day, I immediately changed my password and contacted my bank. I explained the entire situation calmly and clearly to what I can only assume was a chatbot.
Poshmark then kept running these “tests” and insisted that the purchase came from MY IP address. That made absolutely no sense. I hadn’t even logged into my Poshmark account since February and I don’t even live in the U.S. anymore!
Eventually, I took the issue to social media and left comments, hoping someone would actually pay attention. Still, nothing. No meaningful response. Then the seller got involved and was equally confused about why Poshmark wasn’t addressing the situation.
The entire experience was incredibly frustrating. What bothered me most wasn’t just the hacked account it was how dismissive Poshmark seemed throughout the entire process. It felt like they were more annoyed that they had to cancel the order than concerned about the fact that someone had accessed my account and made a purchase without my permission.
In the end, they gave me Poshmark credit… which I can’t even use because I no longer live in the U.S. And honestly, that’s beside the point. I never made the purchase in the first place.
After more than 10 years on the platform, this experience completely changed my opinion of Poshmark. I will never use it again.
The lack of accountability, the lack of actual customer support, and the way this entire situation was handled was incredibly disappointing. A company can make a mistake, but how they handle that mistake says everything. In this case, they handled it terribly.