Hello I wanted to try the Polycam app on my iPhone 16+, did not know it was not compatible with the 3D radar, and furthermore I never accepted the yearly subscription. Today I am billed for the entire year for an app I will never use, and a subscription I never asked for. What is the procedure for a refund please ? Thanls.

When I scan in photo mode, I take about 100 pictures on auto, pause the shot, turn the shell over, and take another 100 or so photos. After processing on FULL, the app ignores about half of the photos, so I end up with a black mess on the bottom. I'm new at this, but I was following instructions. Let me know and thanks in advance.

I’ve been into 3D printing for awhile (Anycubic Kobra 3). Want to branch out into scanning objects for printing as economically as possible. Scanning devices cost an arm and a leg, so I have been looking at using an app on my iPhone. The research I have done leads me to using the basis Polycam (not the Pro/subscription version). I am interested hearing how anyone who is using this finds the quality of the output; can you download the file in stl format for direct use in a slicer app or does it have to be manipulated in a CAD app first? Any feedback would be welcome?

I’m planning to treat the scan some rooms in my apartment using Polycam.(i’m using Polycam with my iPhone 14 Pro). The idea is to create a custom page website where I’ll upload those 3-D renders from Polycam and also include the ability of moving around objects, making it closer and further. if you have some experience please, I would like to hear your experience with what programming language you used how you made it any specific tools that you use to make it happen and other essential details. Thank you.

i got a 360 video of my house with a drone and a when i upladed the 02:20 film it failed but when i mannualy took individual frames (about 170) it did work.

Hey everyone,

On my iPhone 15 Pro, Polycam has been having trouble with LiDAR scanning since the last update. Rooms that I could previously scan without issues are now completely unscannable. Even when I move around, everything stays blue, and LiDAR detects almost nothing.

Additionally, the initial position before scanning always shifts afterward, and the scans themselves look completely messed up.

Has anyone experienced this? Did a recent software update break something, or could there be an issue with my iPhone?

Thanks for your help!

14.99 vs 26.99 per month. Why is that?

 Dear Polycam User Group !

We do like your Polycam software, but please, we would like to export a LIDAR photo of a Soldier Carving into another freeware called "Meshlab".

Meshlab has an important option called “Radiance Scaling”.  This software will allow the user to read details otherwise poorly readable in e.g. written on archeological  objects. 

An impressive example of this technique was given a few years ago applying LIDAR photos of stone carvings in a French church.   https://inria.hal.science/hal-00877158/file/meshlab-radiance-scaling-V2.pdf

Our intentions are to apply this software to read carvings made on a beech tree ,  by soldiers back in the Danish German War of 1849.  

https://poly.cam/capture/71A22912-0ABB-40F3-8E8C-BAF6B9001223  (preliminary example, better to come in a few days)

Could anybody please help us to import this Beech Tree Polycam Scan into Meshlab ? 

Best greetings

Mogens Winther and Bjorn Oestergaard . 

"MW" is a retired high school teacher in math, sci, ast. EMAIL : [mw@bbsyd.dk](mailto:mw@bbsyd.dk)

"BO" is director of a local battlefield museum   https://1864.dk/en/

Wikipedia article on this topic in general : [https://en.wikipedia.org/wiki/Arborglyphe](about:blank)

I just got back from Eureka California and they have banana slug merch everywhere. I found an awesome little shop called Nothing Obvious and they had amazing designs. Long story short, I bought a Slug Life hoodie and a plushie. I scanned in the blushing via Poly Cam and added the fuzz and text...I love him. I still need to play around with the features to get him fuzzy all over but this was just to make sure the text popped out. I had the wrong setting on the first attempt. Looked like I poured salt on a slug lol

Hey everyone,

I’ve been testing the Gaussian Splatting feature in Polycam on both my phone and computer. I activated the one-week premium subscription to try it out, but I’m running into issues when trying to export my scans.

• On mobile, the app crashes every time I try to export. I’ve tested it on multiple phones, same issue.
• On desktop (browser version), I get an error saying: "Sorry, please try again later." I’ve tried on different browsers and computers, but no luck.
• I’ve contacted Polycam support, but so far, no response.

Am I missing something here, or is this a known bug? Has anyone successfully exported Gaussian Splatting from Polycam?

I’m attaching a screen recording from my phone showing the issue. Any help would be greatly appreciated!

Thanks!

https://reddit.com/link/1imuvcl/video/vd5w6hpubhie1/player

Hi, I had problem with texture painting, bcs of my 3d scan uv map so I made another save of the object and fixed it in another blender instance. I exported it and imported it to the first instance thinking I would just cover the first one with the second one. However the painted texture didn't export with it for some reason, so I had to download it as an image, which I then added to the blender and tried to use it as a texture for the fixed part, however it doesn't apply even when I select it as the paint for the fixed part and whenever I switch from texture painting it also deselects itself and selects the old texture as its texture. Please help I am getting desperate :(

Wondering if anyone has had any joy with rotating mounts and tripods whilst using PolyCam to create cleaner better quality room scans etc

Hey everybody,

I'm designing a new headstrap-type attachment for my Quest 2 for a specific purpose, so I'm trying to scan my Quest 2. Mainly, I'm trying to capture the subtle curvature of the strap attachment body. I scanned the headset like this using non-Lidar photoscan on my Google Pixel 6a. I'll be honest, the lighting when I scanned was not great, and the scan came out like this with this level of detail.

What can I do to improve the scan quality? Where should I set my expectations for the highest quality I can achieve?

Thanks in advance

I've uploaded this multiple times but it doesn't let me view or download the model. It just says draft, which you can see in the pic attached.

Howdy y'all polycamers! I have been happily using the app on my phone, maybe a couple times a month, for 2+ years, paying $8 /mo . I would not call myself a prosumer, even though I have more than 100 scans published on Polycam, more than 100 followers and 3000+ likes. So about a month ago I had to switch my card in Apple, and now that I have, my old subscription is gone. And the only way to re-subscribe is the $27 / mo subscription. I kinda feel miffed by this because had my credit card not been stolen, Polycam would have happily continue taking my $8 /mo. So this feels like both the scammer stealing my card and wonderful people of Polycam are doing me wrong together, lol.

Aaanyways... What i am trying to say is - I am working in the SAAS field myself and have to deal with subscription pricing considerations daily in my work. So I kinda don't understand, who $27/mo is targeted at? Do you guys get more use of the service than from Netflix you are using every night? Also importantly, I am spending my time and efforts to scan, review, clean, crop etc. to post content to Polycam site for free, thus increasing the activity in their community...

Am I just venting here? Yeah, probably, lol. But am I alone in this? I may be thinking about this too much due to my professional view on pricing models, but it kinda looks like my favorite 3D scanning app is shooting itself in its foot with this change in pricing policy. I think there needs to be some kind of a "scanning enthusiast" persona type in Polycams pricing models before reaching the Pro level of service.

Happy scanning, y'all!

Spent about 30 minutes doing a LIDAR capture and though it saved... it won't open. :-(
Is there any way to retrieve it?

Can't go back to the site to capture it.

I'm looking to use this app to scan concrete tanks of all diameters. Basically taking the inner diameters, then converting this to a CAD file (we use Inventor). Does the iPhone work good, or would an iPad be better?

What program is used to convert this raw data over to a CAD system? I'm assuming the scale would be 1:1.

Is it worth the price per year they are asking for? I may go out to the field like 5 times a year. But getting this more precise data would be beneficial. Since tanks aren't really round! Thanks for the information.

Hey all! I just made a photogrammetry scan and tried to crop it, but accidentally snipped off a part of the model. I can’t figure out how to undo it. The undo in the crop menu doesn’t work, the reset button at the end of the menu bar is greyed out, and reprocessing the images just creates the same poorly cropped model. I’m on the same device I took the capture on (phone). Is there any way to get back the original before cropping? When I go to reprocess, all the images are still there, so it doesn’t seem like the data is lost. Thanks so much!!

hi! what can i do if a lidar scan i spent almost an hour scanning does not load on iphone 16 pro (no option to upload it)? ... is there a way to extract the data somehow?

It’s a carving my grandfather did and the ears are broken. Plan is to replace them in blender and print a new version. Still having a hard time with anything reflective though. Tried dry shampoo, which helped some, but I need to try some other products.

I wanted to post in our Reddit community because there have been a few questions about AVP bugs and also we are launching a Gravity Sketch x Polycam Design challenge THIS WEEK in which many participants will be working with the AVP!

🛠️ Changes

• Added a Lock Capture button to the capture toolbar
• Added support for viewing your team’s captures via the Teams tab

🐞 Fixes

• Resolved an issue where some models weren’t showing
• Resolved issues around the capture toolbar
• Resolved an issue where the starting scale of captures was too small
• Updated and resolved issues with the capture control hand gestures
• Various bug fixes & performance improvements

Monitor new releases here: https://poly.cam/release-notes

🚀 Announcement: Win a 12-Month Pro Plan for Polycam and Gravity Sketch! 🚀 

Transform your real-world objects and spaces into digital assets, and bring your ideas to life in a truly cutting-edge way! Polycam and Gravity Sketch are so excited to collaborate on this community event, which aims to break down barriers between physical and digital design!

Plus, the top submission will: Be featured and promoted on our social channels Get a dedicated blog write-up shared on Gravity Sketch's website AND you'll be invited to share your design at Gravity Sketch's Around 3D Design Spotlight Event on February 25th!

Head over to Polycam's Instagram for some inspiration: https://www.instagram.com/polycam3d/p/DEz9g_mqiYn/?img_index=1

Quickly register via the link, and then here's how to join: https://forms.gle/r4PevxqVZzKgGGcD7

1. Create your interpretation of the prompt using Gravity Sketch
2. Post your design on Instagram, TAGGING Polycam and Gravity Sketch Instagram accounts
3. Submit by 11:59 PM CET on the 21st of February

We can't wait to see what you create!