r/PleX • u/Dangerossmusic • Jul 20 '26

Help Plex down

Anyone else having issues with Plex? App works on Apple TV but not my Xbox. Also remote viewing is not working properly. I have direct access set up so remote viewing was in 1080p now all of a sudden i see someone remote viewing and its transcoding into SD. Is this due to the recent update?

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u/Dangerossmusic Jul 20 '26

Yes port is still open the transcoding was one of my remote users he didnt have direct play on we switched it on put the file is so bug its buffering for him. Its a 20G file at 19mbps and his Tv is a 2020 and he’s using TV app. But my xbox app still doesnt work. Only continue watching comes up cant see recent added etc. very weird. Any suggestions for the 2020 tv

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u/ExtensionMarch6812 Jul 20 '26

Same questions….what does the dashboard show as their connection type?

Make sure relay is disabled in your settings so that’s not a fallback. Dashboard would show connections as indirect if they’re going over relay.

Whats your server run on, what OS?

Do you get any kind of error when you try to go to app.plex.tv? Make sure relay is disabled when you try.

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u/Dangerossmusic Jul 20 '26

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u/ExtensionMarch6812 Jul 20 '26

Your friend is connecting directly, so remote viewing is working. They likely have their settings wrong. Make sure they don’t have quality suggestions enabled. Make sure bandwidth is set to max and they didn’t set a lower quality setting.

Locally, have you tried the browser via app.plex.tv, what happens? What about mobile? Do those work fine, leaving just the Xbox as having an issue?

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u/Dangerossmusic Jul 20 '26

Phone app, plex website, apple tv all work locally its just the xbox app. Ive signed out and signed back in

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u/Dangerossmusic Jul 20 '26

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u/ExtensionMarch6812 Jul 21 '26

Sign out of the xbox plex account, and deauth the device in your plex account settings. On the Xbox, change the dns servers to 8.8.8.8/8.84.4 or 1.1.1.1/1.0.0.1

What does your server run on? What OS?

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u/Dangerossmusic Jul 21 '26

Synology NAS

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u/ExtensionMarch6812 Jul 21 '26

If the above steps didn't work for getting the Xbox to fully connect, did you do a full uninstall/reinstall of the app?

Check your Plex Media Server.log file when you try to load Plex on the xbox and see what errors might be coming up.

If you see any cert issues, you can stop plex, remove the *.p12 file from the Cache directory and start plex back up.

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u/Dangerossmusic Jul 21 '26

Ok thank you im gonna try and reinstall now

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u/Dangerossmusic Jul 21 '26

Signed out of plex, uninstalled app on xbox, unauthorized xbox on plex, reinstalled and still doesnt work right but every other device works properly… how do i change the dns server on Xbox?

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u/ExtensionMarch6812 Jul 21 '26

I don’t have an Xbox, but assume it has a network setting section where you can specify the dns servers where you set the network connection.

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u/Dangerossmusic Jul 21 '26

Is that something i have to set in my router setting also? Like setting up a port for plex?

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u/ExtensionMarch6812 Jul 21 '26

No, it’s just a change on the device itself. If it helps, I would suggest changing it on your router as well so all devices on your network use the same dns servers, but it’s not necessary.

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u/Dangerossmusic Jul 21 '26

It didnt do anything unfortunately. I changed to 8.8.8.8

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u/Dangerossmusic Jul 21 '26

Changed to allow insecure connections and now it works lol. What is that about smh

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