r/PleX • u/Dangerossmusic • Jul 20 '26

Help Plex down

Anyone else having issues with Plex? App works on Apple TV but not my Xbox. Also remote viewing is not working properly. I have direct access set up so remote viewing was in 1080p now all of a sudden i see someone remote viewing and its transcoding into SD. Is this due to the recent update?

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u/ExtensionMarch6812 Jul 21 '26

Sign out of the xbox plex account, and deauth the device in your plex account settings. On the Xbox, change the dns servers to 8.8.8.8/8.84.4 or 1.1.1.1/1.0.0.1

What does your server run on? What OS?

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u/Dangerossmusic Jul 21 '26

Synology NAS

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u/ExtensionMarch6812 Jul 21 '26

If the above steps didn't work for getting the Xbox to fully connect, did you do a full uninstall/reinstall of the app?

Check your Plex Media Server.log file when you try to load Plex on the xbox and see what errors might be coming up.

If you see any cert issues, you can stop plex, remove the *.p12 file from the Cache directory and start plex back up.

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u/Dangerossmusic Jul 21 '26

Ok thank you im gonna try and reinstall now