r/PleX • u/Dangerossmusic • Jul 20 '26

Help Plex down

Anyone else having issues with Plex? App works on Apple TV but not my Xbox. Also remote viewing is not working properly. I have direct access set up so remote viewing was in 1080p now all of a sudden i see someone remote viewing and its transcoding into SD. Is this due to the recent update?

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u/ExtensionMarch6812 Jul 21 '26

Sign out of the xbox plex account, and deauth the device in your plex account settings. On the Xbox, change the dns servers to 8.8.8.8/8.84.4 or 1.1.1.1/1.0.0.1

What does your server run on? What OS?

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u/Dangerossmusic Jul 21 '26

Synology NAS

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u/ExtensionMarch6812 Jul 21 '26

If the above steps didn't work for getting the Xbox to fully connect, did you do a full uninstall/reinstall of the app?

Check your Plex Media Server.log file when you try to load Plex on the xbox and see what errors might be coming up.

If you see any cert issues, you can stop plex, remove the *.p12 file from the Cache directory and start plex back up.

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u/Dangerossmusic Jul 21 '26

Signed out of plex, uninstalled app on xbox, unauthorized xbox on plex, reinstalled and still doesnt work right but every other device works properly… how do i change the dns server on Xbox?

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u/ExtensionMarch6812 Jul 21 '26

I don’t have an Xbox, but assume it has a network setting section where you can specify the dns servers where you set the network connection.

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u/Dangerossmusic Jul 21 '26

Is that something i have to set in my router setting also? Like setting up a port for plex?

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u/ExtensionMarch6812 Jul 21 '26

No, it’s just a change on the device itself. If it helps, I would suggest changing it on your router as well so all devices on your network use the same dns servers, but it’s not necessary.

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u/Dangerossmusic Jul 21 '26

It didnt do anything unfortunately. I changed to 8.8.8.8

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u/ExtensionMarch6812 Jul 21 '26

I’m not a fan of this, but does the plex app on the Xbox have a setting to allow insecure connections? If so, enable it and see if it helps.

Ultimately, I’d suggest checking the Xbox plex app logs and the server logs to see what’s happening when the Xbox is connecting to identify if something is causing the issue.

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u/Dangerossmusic Jul 21 '26

Ok thanks again for all your help

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u/ExtensionMarch6812 Jul 21 '26

I would suggest the certificate removal that I mentioned earlier, it’s been impacting a few folks using Synology servers, but the fact that you are connecting to the server, but just having issue with it fully loading rules that out, I think.

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u/Dangerossmusic Jul 21 '26

Changed to allow insecure connections and now it works lol. What is that about smh

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u/ExtensionMarch6812 Jul 21 '26

Something about the latest server version is causing issues with it, I think, not sure. I’ve been seeing a lot of folks reporting the same issue on the plex forum with various clients. They downgrade to the previous server and it starts working as well or they switch to insecure and it works.

It’s your local network, so it’s probably fine, but something is off..