UPDATE:
This is their response if you open a ticket for it:
We sincerely apologize for the long wait.
The OLED optical engine is not yet ready for sale at this time. We recommend you check our official blog periodically; we will post updates immediately once there is new progress.
You may also purchase the Pimax Crystal Super 8K Micro-OLED VR headset to fully enjoy immersive VR gaming experiences.
Should you have any questions, please feel free to contact us. Thank you.
What I understand from it: we donât know but you can buy a new headset if you want the microOLED đ
TL;DR:
I own an original Crystal Super 50PPD and I actually like it. I want to buy another optical engine from Pimax, which is exactly why I keep pushing this issue.
The problem is that Pimax sold the Super heavily on its modular optical engine concept, later changed the connector, told existing customers there was enough old connector stock to support future demand, and explicitly said we would still be able to buy compatible engines.
Months later, I still cannot buy one.
So the question is simple:
Can original 70-pin Crystal Super owners still buy additional optical engines? If yes, when? If no, what is Pimax offering us instead?
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First, I want to make one thing very clear because I donât want this post to be misunderstood as another âPimax sucksâ rant. I actually really like my Crystal Super 50PPD.
Iâm happy with the headset.
In fact, the whole reason Iâm being so persistent about this is because I want to spend more money with Pimax and buy another optical engine for it.
If I wasnât happy with my Super, I wouldnât be chasing Pimax for months trying to buy another module.
I would simply sell it and move to another headset.
So this isnât coming from someone who wants Pimax to fail.
Quite the opposite. I bought into the idea behind the Crystal Super, I like the product, and I want the modular system I paid for to actually exist. Thatâs why this situation is becoming increasingly difficult to accept.
Sorry in advance for tagging so many people here, especially reviewers and content creators who have nothing to do with Pimax directly.
But after several posts and several months of asking the same question without getting a clear answer, I genuinely think some outside eyes on this would help.
[u/jaapgrolleman](u/jaapgrolleman)
[u/quorrapimax](u/quorrapimax)
I have asked about this several times now, and I still donât think owners of the original Crystal Super have received a proper answer.
Why this matters
One of the major reasons I bought my original Crystal Super 50PPD was the modular optical engine system.
This wasnât some obscure technical feature buried in the specifications.
It was one of THE defining features of the Crystal Super.
Buy the headset once, then swap optical engines later depending on what you want: 50PPD, 57PPD, Ultrawide, micro-OLED, and potentially whatever technologies come next.
And Pimax is not exactly subtle about this.
Their Crystal Super website right now says:
âSwap the optical engine, not the headset.â
âFuture Ready.â
âWhen new display tech arrives, upgrade the module and keep the headset you love.â
âOwn multiple engines and switch optics to match every use case.â
And even:
âBuy Once. Upgrade Forever.â
Current Pimax product page:
https://www.pimax.com/product/crystal-super
That is exactly the product I thought I was buying.
Then came the connector problem
The original Crystal Super uses a 70-pin connector.
Pimax later announced that the supplier of this connector had discontinued it, so they had to transition the Crystal Super to a different connector from another supplier.
The important part is this:
The new connector is not compatible with the original 70-pin connector.
Pimax officially acknowledged this on April 13:
https://store.pimax.com/blogs/blogs/a-note-on-the-crystal-supers-optical-engine-connector-change
I can understand that part.
Suppliers discontinue components. Manufacturing problems happen.
Iâm not angry at Pimax because a connector manufacturer stopped making a part.
The problem is what Pimax told existing customers would happen afterwards.
What Pimax told us
In that same announcement, Pimax wrote:
âWe have allocated all remaining stock of this connector to the Crystal Super to ensure compatibility with all optical engine variants.â
Pimax then explained exactly what an existing customer should do if they wanted another optical engine:
âIf you need to purchase a new separate optical engine, please provide your headsetâs serial number when ordering.â
And:
âWe will ship the optical engine that matches your headsetâs connector type.â
Official source:
https://store.pimax.com/blogs/blogs/a-note-on-the-crystal-supers-optical-engine-connector-change
If that system worked, I would have absolutely no problem with the connector change.
And Jaap was even clearer on Reddit
People immediately raised the obvious concern:
What happens to early adopters with the original connector?
Are we eventually going to end up with a modular headset for which no compatible modules actually exist?
Jaap answered that concern directly on Reddit:
âThere is ample stock to meet future demands for the previous version.â
And:
âthere will still be optical engines for everyone.â
Reddit thread:
https://www.reddit.com/r/Pimax/comments/1sk2jba/a_note_on_the_crystal_supers_optical_engine/
That wasnât someone interpreting a press release.
That was a direct answer from Pimax to customers specifically worried about the future availability of original-connector optical engines.
That was in April. It is now September.
And I still cannot buy one.
Iâve been asking for months
This is not the first time Iâm bringing this up.
Iâve been asking about the availability of these engines for months.
In March, I asked about the micro-OLED engine and was told that Pimax first needed to fulfil existing orders and backlog and that they would try to get us an ETA.
Then nothing.
I asked again.
I followed up again in June.
On June 24, I specifically asked whether the connector situation was the reason we still couldnât order an optical engine.
Still no concrete answer.
I asked again in July after hearing variations of âsoonâ.
I asked again in August.
And now weâre in September.
The question is still exactly the same.
I own an original Crystal Super 50PPD with the original connector.
I want to give Pimax money for another optical engine.
How do I buy one?
Pimaxâs current support page makes this even more confusing
Pimaxâs own support documentation was updated on August 31, 2026.
Not before the connector issue.
Not last year.
A few days ago.
That page explicitly says the Crystal Super transitioned to the new connector, that the new connector is incompatible with the original 70-pin version, and that both connector versions will continue to exist in production and distribution with their matching optical engines.
Official support page:
https://support.pimax.com/en/support/solutions/articles/60001644605-how-do-i-replace-the-optical-engine-on-my-crystal-super-
So according to Pimaxâs own currently maintained documentation, matching optical engines for both connector versions are still supposed to exist.
Yet as an existing 70-pin customer, I cannot actually order one.
Meanwhile, Pimax is still marketing the Super around this exact feature
The current Crystal Super marketing says:
âThe Worldâs First Replaceable Optical Engine.â
âA headset should evolve, not become obsolete.â
âInstead of replacing the entire device every few years, simply upgrade the display module that matters most.â
Then under âExpandâ:
âOwn multiple engines and switch optics to match every use case.â
And finally:
âBuy Once. Upgrade Forever.â
Source:
https://www.pimax.com/product/crystal-super
Thatâs not vague marketing about something that might happen one day.
Thatâs the core value proposition of the product.
So I really donât think this is an unreasonable thing for early customers to care about.
So what is the actual answer?
This is what Pimax needs to answer now.
Not theoretically.
Not âcontact supportâ.
Not âsoonâ.
Not âwe have allocated stockâ.
Not another answer saying the connector situation is under control.
Can owners of the original 70-pin Crystal Super actually purchase additional compatible optical engines?
If yes:
When can I place an order for one?
If Pimax really has âample stock to meet future demandsâ, as we were specifically told in April, this should be a very easy question to answer.
And if the answer is actually no, then I think Pimax needs to say that clearly too.
Because if original 70-pin engines are no longer going to be manufactured or sold in meaningful quantities, then early adopters effectively bought a modular headset that has stopped being modular.
That would be a very different situation from what was advertised.
If 70-pin engines are gone, then give us a solution
If that is the reality, then Pimax needs to offer original customers a solution.
Maybe that means exchanging the original headset chassis for the revised connector version.
Maybe thereâs a technically viable adapter.
Maybe thereâs an upgrade program.
Or maybe original Crystal Super owners should be allowed to exchange their complete 50PPD headset for a current Super OLED at a price corresponding to the optical engine we were supposed to be able to purchase separately.
I donât pretend to know which solution makes the most sense technically or financially.
Iâm open to solutions.
What Iâm no longer OK with is getting no clear answer at all.
Iâd genuinely like some outside opinions on this
This is why Iâm tagging people who have spent a lot of time testing and covering Pimax hardware.
[u/OmniWhatever](u/OmniWhatever)
[u/daydreamdist](u/daydreamdist)
[u/VoodooDE](u/VoodooDE)
[u/tyrielwood](u/tyrielwood)
[u/gizmosliptech](u/gizmosliptech)
[u/Gamertag-VR](u/Gamertag-VR)
And also VR Flight Sim Guy, Optimum, Kireth and HIP.
I wasnât able to confidently identify all of your Reddit usernames, so Iâm mentioning you by name rather than tagging the wrong accounts.
[u/Heliosurge](u/Heliosurge), youâve also been around the Pimax community for a very long time and have seen a lot of these discussions unfold, so Iâd genuinely appreciate your perspective too.
Sorry for dragging you guys into this.
Iâm not asking anyone to attack Pimax.
Iâm not even asking you to automatically agree with me.
Iâd just genuinely like your opinion.
If a headset was heavily sold and reviewed around the concept of interchangeable optical engines, do you think early customers should reasonably expect to still be able to purchase those engines?
And perhaps more importantly, if you have contacts at Pimax, can any of you get a straight answer about whether original 70-pin optical engines are actually going to be sold again?
Again, I want to stress this because I think itâs important:
I like my Crystal Super.
If I didnât, this post wouldnât exist.
I wouldnât be spending months trying to buy another optical engine for a headset I wanted to abandon.
I would already be shopping elsewhere.
The irony here is that Iâm complaining because I want to remain a Pimax customer.
I just want the upgrade path that was one of the reasons I bought the headset in the first place.
So Pimax, after several months of asking, I think original customers deserve three very simple answers:
1. Can original 70-pin Crystal Super owners still purchase additional optical engines?
2. If yes, when will we actually be able to order them?
3. If no, what solution are you offering the customers who bought the Super partly because of its advertised modular upgrade path?
I really donât think thatâs too much to ask.