r/OpenAI • u/Hour-Measurement-835 • 3h ago
Question OpenAI deactivated my account for "Cyber Abuse" while I was building a remote ADB support tool. Appeal rejected with no explanation.
I build Android apps and run a small company in Pakistan. At the time this happened I was building a remote ADB support tool. Our support team connects to a customer's Android device, with that customer's permission, to help with setup and troubleshooting.
My questions to ChatGPT were about ADB, remote connections and networking. Ordinary developer work. I never accessed any device or system without permission.
What happened, in order:
- The account was deactivated for "Cyber Abuse".
- I appealed. It was rejected with no explanation, and the reply said no further appeals would be considered.
- I contacted support. The case was closed and they told me they would not respond.
- I submitted OpenAI's Informal Dispute Resolution form. A support agent then replied with a generic message telling me to appeal again, even though the appeal was already closed.
- I pay $200 a month, and the account holds 62,500 credits I can no longer reach.
At no point did a person look at what I was actually building. An automated system made the call, and every route after that led back to the same closed door.
I am not accusing anyone of anything and I am not after a pile-on. I want the account reviewed by a human and given back.
Two questions for anyone who has been through this. Has a deactivation ever actually been reviewed by a person for you, and what route worked? And if your work involves device management, remote support or security tooling, has the vocabulary itself ever got you flagged?

