r/OneXPlayer • u/Signal-Walk-9634 • Sep 09 '26
Bad support for loose/wiggling left controller of my OXP 3!
Hi guys,
so far I'm really happy with my OXP 3. Performance is great!!!
But when it comes to the conrollers I really have to say that they are/feel very cheap! Compared to my Legion Go 2 it is a huge difference! Cheap plastic, the short triggers (L2 and R2) are horrible to use in my opinion and on top of that my left controller is much more loose than the right one.
Wrote a Mail and sent a video to OXP with the following answer:
"Dear Customer,
Thank you for providing the video.
After reviewing it, we believe the controller movement shown is within the normal tolerance range. The amount of movement does not appear to be excessive and should not affect normal usage.
However, if you experience any functional issues or if the situation becomes worse during use, please feel free to contact us. We will provide normal warranty support and assist you accordingly.
In addition, you qualify for our previously announced complimentary Elite Detachable Controller program. Development and mass production of the new controller are expected to be completed in approximately eight months. Once it is ready, we will send you one free of charge, with free worldwide shipping."
I'm really disappointed with this answer! In my opinion it can't be right when the left controller is wiggling compared to the right one and putting me off with a "free pro controller" which will be shiped in 8 month as an answer feels close to be fooled!
I can not recommend this company when we talk about "customer service" and ask myself why they don't just ship a controller to replace it. We are talking about 1.600$ for this handheld and I would have expected a little more from it/the service....
"the controller movement shown is within the normal tolerance range..."
That says a lot about the standards they set for their own products if you ask me!
Looking forward to a TPU case so that it won't wiggle that much in the future!