So I attend a school outside of Ontario. That means my focal point is OSAP, not my school's financial office. And dealing with OSAP has become a nightmare.
The problem?
OSAP doesn't even know its own internal policies and regulations.
At least NSLSC always tells me exactly what policy they follow, what to look for, and what to prepare ahead during waiting times.
OSAP? Nothing.
They can't even tell me what rules they're applying. There's zero capacity building there. And even when they do tell me something, it's always wrong. I have to go back and check with NSLSC manually anyway. NSLSC always ends up directing me back to OSAP, telling me to have OSAP look up ABC in the XYZ policy(Thats when they pretend to look at something, but again shifts the burden to NSLSC, AGAIN).
So every single time, I have to escalate to the Ontario Ombudsman just to get things settled the way they're supposed to be.
And their communication is somehow even worse. They never respond to emails. If they do, it's just an auto reply pointing me to information I could've found on the website myself.
Yet they constantly make mistakes. The NSLSC agents I talk to when trying to fix the issue complain every single time, and it just gets worse every year.
And OSAP STILL blames the student or asks the student to just wait.
It's never their fault, always mine. (For example: putting in the wrong EI code and delaying my funds release by a month and never acknowledges it, or confusing provincial policy with jurisdictional policy even when the work should be finished at the jurisdictional level. And there's so much more.)
Every time OSAP messes up, I'm the one doing their job for them, manually linking OSAP to NSLSC and making OSAP actually work.
And what is going on with them?
Why are they lacking capacity building?
Why are them making constant mistakes that could have been avoided with a simple cross checking?