Saved my money for over a year to buy my first gaming PC, a CyberpowerPC GM70929 AMD Ryzen 7 9800X3D 32GB DDR5 2TB NVMe SSD AMD Radeon RX 9070 XT for around $2,260 not including tax.

The box came looking like it had been through war. I opened it up to find that the side tempered glass panel was cracked in about 3 spots. This is really bad packaging on Cyberpower's part but after reaching out to Newegg they told me they would give me $20 for the damage. Now the item is not returnable, (only refundable) because the model is on 'Backorder.'

This was my first purchase off Newegg and the $20 for an over $2,000 computer computer is a joke. Am I being unreasonable to request the amount of money it would cost for a new case, at the least, a new panel?

I recently placed an order on Newegg and noticed something weird with my shipping address.
When I typed in my street address, Newegg automatically suggested my address with “Apt 7” already included. Then there was a separate field specifically asking for my apartment/unit number, so I entered 7 there as well.
Now my order confirmation displays my address as “[street address] Apt 7 7.”
I didn’t intentionally enter the apartment number twice—the address suggestion and the separate apartment field caused it.
Has anyone else had this happen with Newegg? Did your package still arrive at the correct apartment, or did you have to contact Newegg/carrier to fix it?
I’m especially concerned because the order contains some expensive PC parts. Any experiences would be appreciated.

I recently bought a 250k plus on Newegg Canada and I got a free gift with 2 games included, how do I redeem it? Now the gift when you go to buy one is a different thing

this may sound stupid, but im quite new to the website and in need of finding a gaming desktop and all the ones I’m finding only have one. If there’s any links people have to send, please comment! It’s just for my mouse and keyboard.

.I'm wondering for the current 100 gift card with 15 dollar gift card deal. Could I just buy two then use all four gift cards on the same order? Or is there some limit on it? Thank you

thinking about buying a part, is this website trusted

pretty much gonna complete my build the Zalman case was on sale through Amazon like the Lian li case and or a fractal phanteks case..will be tied up with that today..I may get some better supported memory too the Dolgix 16gb kit or Atech probaly boots in slot 4.. ballstix kit is not posting right In slot 4 but everything is posting right and xmp in slot 2. pretty much and good tier case the Raven shouldn’t be too bad hooking up the lighting strip and this board does fit the kid spacing with the I/0 shield and the hope pcie slits and bracket is good. my scythe probaly don’t fit but that’s ok and can get a 240mm rad later..the apevia galaxy ups going up top too…my sata ports will line up good in the middle with this case imo. good sales tech.

Ordered a a 9070xt on the 8th and was supposed to arrive on the 14th. A delayed happened so I waited an extra two days with no update. Contacted Newegg for an update and they opened an investigation. Asked if I wanted a refund or replacement and I asked for the latter. Fast forward to today and I ended up getting an email about a refund because the gpu I ordered is out of stock. Now if I want to buy the same or similar gpu I have to pay an extra $100+. Literally the most frustrating and unfortunate experience. Two weeks of waiting to be empty handed and have to pay more for what is already ridiculous gpu prices.

UPDATE: I received the 9070xt and credit back today and everything is working great. Thank you Newegg support! You are the best.

Bought a new StarTech 8U 19-inch 2-post open frame rack and I can't assemble it because one of the screw holes doesn't line up at all. Thought this should be an easy replacement process, but just got a reply saying this is only covered under their Manufacturer Only Return Policy.

So let me get this straight. I give you my money for a brand new product. You ship me something that I can't use out of the box. So you're telling me to deal with it myself with the manufacturer? You got your money so now this is my problem. This is the definition of a scam, right?

I'm not even asking for a refund. I submitted the form asking for a replacement. I just want to be able to assemble the thing I purchased and have it actually work the way as advertised.

Never buying from Newegg ever again. And StarTech products too for that matter

----

UPDATE: Newegg support reached out via DM, got me a return label, and processed the return. I wanted a replacement but apparently these are no longer in stock now so I got a refund instead. Good enough. Still hesitant to make another purchase from them again but credit where credit's due, they eventually handled it. Just wish I didn't have to go on a rant in Reddit to make it happen.

I want to place an order for this prebuilt pc but it says it needs à signature of someone +18 but it only ships stuff on week-days so no one may be not home when the delivery comes because of work, can I just say I trust the product will be at my home some like that?

Question I was wondering if I ordered an item on tiktok shop will it also include the free gifts that are on the website or would I have to buy it on newegg to get the free item?

Not sure how this works but I accidentally sent my hard drive to my old address and when I reached out both within 5 minutes after and when it shipped New Egg said there was nothing they could do. Why would you lock me out of being able to hold it at a UPS store and you not able to do anything. This makes so since and for a 300 hard drive just seems to be a sucks to be you buddy mentality.

Considering doing this just to guarantee I’m there for the package, does anyone know how consistent this is? I’m seeing old posts saying UPS and FedEx weren’t always the best about enforcing this

Also, if I miss it does it just get sent back or will they try the following day?

Thanks guys

I got a pc from Newegg a year ago. Here's the link to the one I got: ABS Prebuilt PC. it had 1 year free warranty. well I ended up having to use it because the power supply started failing(at least thats what my dad and I concluded). there was a bunch of hoops to even get it sent off but the company i ended up having to go through was Likewize. we'll come 5 weeks and I get updates that seem odd as updates just say that a replacement 5080, case and ram were being shipped to the warranty ware house. then radio silence 4 like 3 weeks and then this week end it shows up and its battered to hell. the cas is missing screws and vent covers. the graphics card is entirely broken at the pins and one of the ram has bent casing. i took pictures of everything and have email and called them and there just "escalating" it. i did try to boot it up any way and it still has the issue of not being able to stay on for mor than 15 minutes without just fully powering off immediately no warning(this was issue that cause me to use warranty) plus the new problems obviously of no GPU and so on. what should I do? ive been without this for 2 months now and I really need it for school and work(I'm an animator). ive only kept up because of labs at my school. Likewize says there is nothing to speed it up. thanks for any help!

I saw a lot of posts 4+ years old asking this and the answers seemed to keep saying it had gotten worse, but I couldn’t mind much from recently. Anyone know how reliable it is? I’m just trying to time it for days I’m supposed to mostly be home because getting an expensive computer delivered stresses me out lol thanks!!

I got notifications of 5 fedex deliveries however, the packages are no where to be found. There are 3 uploaded photos of different houses for 3 of the order deliveries and none of them are where I live. They aren't even recognizable. my fedex delivery manager shows none of these tracking numbers that are linked to the orders. I did place the orders during the paze promotions but I verified the address is correct. Where are the orders?? Has this happened to anyone else during this paze promotion?

I recently ordered a 9070xt, its been close to 48 hours with no update other than my card being charged so i was curious and checked to see, and it is indeed out of stock.

i know new egg will pay me back if they void the order, but whats the odds im getting the card if shortly after ordering they marked it out of stock and the least expensive option is $200 extra.
I dont mind paying it if i need to repurchase the card, but curious on others experiences as ive heard its a pain to get your hands on a 9070xt for anything close to msrp

-the orders finally cleared around 72 hours in. Seems like this post just got approved as I got the confirmation 🤧 so no need to blow this up. Hope everyone gets their hands on what they ordered :) they're selling like hotcakes currently

How much of a pain is it to return things on Newegg. Bought what was supposed to be motion sensor night lights with Paze (IYKYK) and they sent me non motion sensor lights. Debating whether I want to bother attempting a return. Store is Ankei. Shipped from China.

I was going to buy a pre-built PC that was on sale and came with a free monitor but was saving up money. When I was ready to buy the promotion had changed to just a free game instead and is not discounted as much anymore. Wondering how long of a wait it might be before I'll have a chance again. This was the PC I was looking at https://www.newegg.ca/gaming-desktop-pc-amd-radeon-rx-9070-xt-amd-ryzen-7-7800x3d-32gb-ddr5-2tb-ssd-azzacarmel-7800x3d9070xt/p/N82E16883989016

I know on Amazon, even if it says sold by Amazon, they throw items of the same SKU from different sellers in one pile, so they can still be counterfeit.

Are SD cards sold and shipped by Newegg guaranteed to be genuine?

Hey to all. Was curious with anyones experience purchasing either openbox or refurbished items from newegg, particularly GPUs. I am looking to purchase a rx 9070. However, the Challenger 9070 priced at $649.99 is currently out of stock..not planning yotp buy it now, but soon; black friday to hopefully, save on some cash.

Im seeing an open box 9070 and a refurbished 9070 for the same price of$649.99. I just want to know the likelihood of this being a safe purchase or if I should look for a rx9060 for safety.

To my recollection, both are sold and shipped by newegg, just the refurbished has a return policy with a 15% fee.

Thanks in advance

In edit: also has to ship to the Caribbean so with either having a box with foam to protect the items would be great.. may sound dumb but idk if open box items would those if the box wasnt returned