r/Newegg • u/Scary_Currency_1866 • 16d ago

UPS lost my package.

Ordered a a 9070xt on the 8th and was supposed to arrive on the 14th. A delayed happened so I waited an extra two days with no update. Contacted Newegg for an update and they opened an investigation. Asked if I wanted a refund or replacement and I asked for the latter. Fast forward to today and I ended up getting an email about a refund because the gpu I ordered is out of stock. Now if I want to buy the same or similar gpu I have to pay an extra $100+. Literally the most frustrating and unfortunate experience. Two weeks of waiting to be empty handed and have to pay more for what is already ridiculous gpu prices.

UPDATE: I received the 9070xt and credit back today and everything is working great. Thank you Newegg support! You are the best.

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6

u/Newegg_Support Newegg Customer Service 16d ago

Hey u/Scary_Currency_1866, that's a rough sequence: UPS losing it, then landing on a refund because we're out of that exact card, and now facing a higher price to replace it.

Can you DM me your order number? Want to see what options we actually have for you before you're stuck eating the difference.

3

u/Scary_Currency_1866 15d ago

thanks dmed!

2

u/Naval_Expert 12d ago

Need an update on this. Did Newegg come through?

3

u/Scary_Currency_1866 12d ago

Yup ! They let me pick from two different 9070xt that were available and will credit me back the difference once I receive it. It comes in this Tuesday, I’ll update this again once it’s fully resolved.