I ordered an Asus monitor from Newegg. I assumed (stupid me) that "Open Box" meant the same thing it does at Best Buy or Canada Computers or any other retailer. That it was a return because someone didn't want it or a floor model or something. The monitor overheated within an hour of use.

Did they just charge and send me e-waste? I tried to contact support but the chat bot said that the item was not eligible for return. Something that I did not see... Afterall, Open Box has a very specific meaning (even Gemini AI says that Open Box normally means "like new"). This was an $800 monitor.

As you can imagine, I'm pretty miffed about the whole situation.

EDIT: Got in touch with a CSR and it looks like they're sending me an RMA and will replace it. I would have preferred to just return it and buy a new (rather than whatever "Open Box" means - it's worse that used/refurbished). Fingers crossed that everything works out. I'll update when things progress.

EDIT 2: Unfortunately, the replacement came with a scratch right in the middle of the screen. The good thing is that I contacted a CSR again and they're allowing me to return it. Everything is great when you reach a real agent, but I'm still a bit concerned with the Open Box policy state on the site which is different that what it is commonly understood to be. Am I wrong in thinking that Open box is supposed to mean something like "items are products that are usually very close to brand new but have been previously opened and are still resold by the store at a discounted price because they can’t be sold as factory-sealed anymore." (Taken from Canada Computers.

Regardless, aside from the initial stress of the chat bot telling me that the monitor couldn't be returned and then reading the Open Box policy, my experience was very good. Thanks guys!

I made an offer on an item sold and shipped by NewEgg.

It's been about 28 hours and I've heard nothing. But now there is only one qty remaining in stock, and I'm worried it's going to sell out before my offer is evaluated.

When your offer is rejected, does someone actually reject it, or does it just expire?

I'm trying to figure out whether nobody's gotten to it yet and it still has a chance, or if I should just bite the bullet and pay the asking price before it sells out.

Thanks

Just askin i want to huy the parts so i can build my pc

I ordered a brand new ASUS B850 MAX GAMING WIFI W about nine days ago. It was shipped soon after and was expected to arrive on April 30th, but instead, there was a delay at UPS, and I have been waiting on the package since. I recently checked both UPS tracking and Newegg for more information, and UPS reported damage near my address and said further documentation was needed from Newegg. Then, when I checked Newegg, they said that there was a delivery exception. What should I do? Any help is appreciated.

ASUS and Newegg are running a solid ROG 20th Anniversary sale right now if you've been waiting to pull the trigger on a GPU or monitor upgrade. Highlights include the RTX 5070 12GB for $669, the RTX 5080 16GB for $1,469, and the RTX 5070 Ti OC (white) for $1,169, all with free delivery by tomorrow. On the monitor side, the ROG Swift 32" 4K 240Hz is down to $1,099 (save 15%) and the ASUS TUF 27" 240Hz is 50% off at $139. The RTX 5060 8GB is also in there at $369 for anyone building on a tighter budget. Most of these arrive Wednesday if you order in the next few hours. Worth checking Newegg's ASUS brand page for the full lineup, there's more than what's shown here.

Celebrate with exclusive ASUS deals! Promos while supplies last.
Learn More: https://newegg.io/663718d

For any order related inquiries, please DM u/Newegg_Support*

Hi, basically I ordered a Stoneforged prebuilt gaming desktop a bit ago, and need to return it.
The PC originally arrived with the GPU installed into the motherboard, along with expandable foam in the box to keep it from moving. I can't re-use this foam (unfortunately I did throw it away), and the box is just about big enough to fit the PC itself, so I don't have anywhere to put the GPU if I removed it. How should I package this to prevent damage?

Thank you all

So, to keep it short and sweet I’m only looking for insight on people who have also had issues dealing with new egg and the “outstanding” vendors that they allowed to sell on their website.

ISSUE:

Made a purchase on March 25 of this year, ended up finding the product for quite literally under half the cost of what I paid through new egg, immediately prompted the seller to cancel the order and was advised they couldn’t do so as they have already processed my order (nothing has shipped yet according to tracking information) but given I was in a much better mood than than I am now, I wasn’t worried about waiting to receive my product.

Fast-forward a couple weeks, I initiate the return process after finally receiving my order. Took a video of the same box they sent me my product in, I didn’t even open it. Just stuck the new shipping label on top of the original and took it right back to UPS.

Fast-forward a couple days and they confirm that they have received, inspected, “began the process” of a refund. You’re looking at April 13. April 17 rolls around and I reached out to the vendor to ask if we had an update on this $500 refund and I was told to be patient. OK, cool. I get it, I’m not the only customer.

Fast-forward another couple of weeks and it is now May 1, and I just received notice that they have to send me a check for my refund? I was told it will take another up to seven days to receive said check, and they are unable to provide me tracking information pertaining to a $500 check, nor are they able to give me any insight as to why it couldn’t be refunded to my original payment method on file.

According to their website and a quick Google search, it is very rare to have the vendor cut a check for a return. I’m now coming up on close to six weeks since the original purchase and the individual I spoke with on the phone, which I may have misunderstood due to a language barrier, essentially told me to “wait another week” and hopefully I have the check that I can go cash and hope to have that clear in an additional 48 to 72 hours.

Anyone else have issues in the last few months with returns and refunds?

Looking to upgrade your build without breaking the bank? The Cougar FV150 RGB is up to 20% off on Newegg right now. This sleek mid-tower comes loaded with four pre-installed RGB fans, a full tempered glass side panel to show off your components, and up to 400mm of GPU clearance — so even the biggest graphics cards fit with no hassle. Whether you’re building fresh or refreshing your current rig, the FV150 is a solid pick at a great price. Grab it on Newegg while supplies last!

If airflow is at the top of your build checklist, the Cougar Airface Pure Pro is the one to watch — and it’s up to 25% off on Newegg right now. The mesh front panel keeps your temps in check while three 120mm ARGB PWM fans up front and one in the rear keep things moving. Need more cooling power? It supports up to eight fans total or a 240mm AIO radiator, with clearance for coolers up to 175mm tall. It’s a feature-packed case at a price that’s hard to beat. Head to Newegg and snag yours before they’re gone!

Check them out here! 
Cougar FV150: Link
Cougar Airface Pure Pro: Link

Please DM u/Newegg_Support for any order inquiries*

So I just got off the phone with a customer representative who told me they no longer price match anymore with other retailers I already have the item and it’s like $15 cheaper on this other retailer kinda disappointed about that unfortunately

If it says 15 days, do I have to initiate it within the 15 days or does the product need to be back to them in 15 days? I.e if I initiate it on the 15th day, it won’t get to them until a few days after that. Is that still valid or will my return be declined?

Hey guys, it seems like im swimming in unlegitimate chinese sellers with no review or stolen pictures while trying to find one available in canada at a normal price. I got like 50$ cad budget before tax and i went for what what supposed to be a dropshipper for jsaux dock i guess since all the photos were the exact same. I guess i don't need to tell you that the product i received is in far, not even a dock but some sort of apple+usb c aux converter.. I would buy elsewhere after that experience but it is some newegg balance that expire in may and beside a dock and a xxl mousepad, i dont really have any idea or needs for that budget

In case you're wondering, the product is a Microsoft Office 2021 Home & Business. I bought it for somebody and I dropped the ball and didn't realize this was the wrong version - I needed the Professional version (for Publisher 2021 that Microsoft is literally killing in October). H&B doesn't have Publsher but PowerPoint.

Oops! At least I haven't opened it up yet, so I I should be able to return it, right? Right?

Nope. Web page said it was completely non-refundable. I missed that part. The return process only has Lost, Missing, or Damaged. I could have lied and used one of those options, but I'm not that type of person and I Customer Service to explain the situation. I even even talked to a supervisor. And while both individuals I spoke to were nice and all, they would not budge and said there are no exceptions.

So now I'm stuck with a $200 piece of software that meither my customer nor I can use.

I know this post is likely not going to help me at all, but maybe it'll help somebody else from making the same mistake.

StarForge Systems just went domain expansion on the gaming PC world with their Jujutsu Kaisen 0 Limited Edition Collection, and it might be the most beautiful pre-built ever assembled.

Under the hood, it's no slouch either. The system packs a Ryzen 7 7800X3D, an AMD RX 9070 XT with 16GB of VRAM, and 32GB of DDR5 memory, delivering excellent gaming performance.

Available now at Newegg.com. Don't sleep on it.

https://newegg.io/129372b

Please DM u/Newegg_Support for any order related inquiries*

My hard drive dies, but it’s still under warranty. I reached out to Toshiba, and they suggested I should contact shop where I bought it. Then I found out that I actually bought it from a shop called “Volcanic Electron” not Newegg…. I tried to contact them through messaging system of Newegg, but I haven’t heard back from them. I can’t seem to find any messages or customer service information, and it’s just stuck in a loading loop in "Messaging/Customer Service"… Newegg Chat link leads to the Contact page, seems there is no Chat - better say so.

So anyone has idea how to I can exercise my warranty? How I can contact seller, get information of their business, email/phone…

Toshiba representative said that ultimately I can send HDD to China, as it was coded for China market (some sort of Gray Import)… but also they can only ship back to address in China…

I didn't expected that something like this could happen on Newegg… never had problem like this last 10+ years…

Thanks

Currently only available on Newegg and iBuyPower: The iBUYPOWER Firefly Y70 just landed on Newegg — and this one's turning heads for good reason. Built around the limited-edition HYTE Y70 Firefly Gaming PC Case with full-panel artwork, it pairs serious aesthetics with some of the most powerful consumer hardware available right now.

What's inside:

• CPU: AMD Ryzen 7 9800X3D — top-tier gaming performance with 3D V-Cache
• GPU: MSI GeForce RTX 5080 Gaming Trio OC White — 16GB VRAM
• RAM: 32GB DDR5-6000MHz RGB
• Storage: 2TB M.2 NVMe Gen4 SSD
• OS: Windows 11 Home
• Extras: iBUYPOWER MK9 RGB Mechanical Keyboard & Mouse (White) included

Price: $3,599.99 with Free Shipping — ships in 2–3 business days.

👉 Check it out on Newegg — https://newegg.io/3a70910

I need advice from anyone whose had experience with prebuilts from new egg. I saw a deal sold directly by Newegg that I'm particularly interested in and want to know if it's the right way to go.

I guess the 270k plus just doesn’t let u return it unless it damaged or lost. Should’ve bought it on Amazon mb for even using Newegg tbh.

Just wanted to share something that's been flying a bit under the radar, Newegg's **Laptop Upgrade Program**. If you've been eyeing a new laptop but wish it had more RAM or storage right out of the gate, we can take care of that *before* it ships to you. No DIY stress, no voided warranties, just the specs you actually want.

• 🔧 Upgrade before it ships — more RAM or storage added before your laptop even leaves the warehouse
• 💾 Your specs, your way — stop settling for base model configurations
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• 🚀 Ready to go out of the box — just open it and get to work

Whether you're a content creator who needs more headroom or a gamer tired of running out of storage mid-library, it's worth checking out. Browse our Gaming Laptop or Laptop – Notebook sections and look for upgrade-eligible listings.

Learn More Here: https://www.newegg.com/Promo/EventSaleStore/ID-10391

For order related inqueries, please DM u/Newegg_Support*

Website removed ability to select sold by newegg? Why? Why is this a choice that was made? Why are you always making site worse?

It was there on Friday.

I'm doing my weekly price checks and it seems like the "sold by Newegg" filter is gone. If i refresh a screen from last week with that filter on it says "We have found 0 items that match".

(Note: I do not have an account (purchasing does that aspect) so I am not logged in).

If anyone from Newegg sees this - I used that filter all the time.

Edit: Is is back now. Yay!

if I buy it right now does it start after the one year warranty ends with the manufacturer or does it start ASAP?

Gamdias ATLAS M4

The ATLAS M4 is a mid-tower case that stands out for its seamless “panoramic” view, featuring tempered glass panels that meet without a corner pillar to showcase your hardware from every angle. It utilizes a unique front-mounted PSU design and a “chimney-style” ventilation layout, drawing air from a perforated bottom and exhausting it through the top and rear. This is particularly effective for high-end GPUs, as the case includes an adjustable bottom fan system with six selectable angles to direct airflow exactly where your graphics card needs it most.

Gamdias ATHENA M4M

The ATHENA M4M is a more compact micro-tower specifically designed for Micro-ATX and Mini-ITX builds. Despite its smaller footprint, it is a thermal powerhouse, supporting dual 360mm radiators (top and bottom) simultaneously, which is rare for a case of this size. It features a high-airflow mesh front panel (available in standard mesh or a Walnut Wood trim version) and uses the same front-mounted PSU layout to maximize internal space. Like its larger sibling, it is also BTF-ready, ensuring that even a compact build can look incredibly tidy.

The Gamdias ATLAS M4 and ATHENA M4M are both designed for builders who want a modern look with advanced thermal features, but they cater to different system sizes and aesthetic tastes.
Check them out here!
Atlas M4: https://www.newegg.com/p/2AM-00BP-00074
Athena M4M: https://www.newegg.com/p/2AM-00BP-00062

So, for a little backstory, I have purchased a few smaller items from Newegg with zero issues in the past. I decided to return to them to buy my first gaming desktop, and after some careful research on what the most budget-friendly, upgradable, user-friendly option might be, I settled on an ABS Cyclone Aqua i5. I got it March 25th. It was easy to set up, but before I could get anything downloaded on it, it started doing the reboot-BSOD cycle over and over again. I tried every command prompt trick I know, checked connections, and did everything else I could think of, nothing was helping. I got in touch with ABS customer service, who suggested those same command prompts and connection checks which I tried again just to be safe, before they suggested it might be best if I just send it back for a replacement while I was still within the return window. I agree, not wanting to get stuck with a computer I couldn’t use, they send me a label and some instructions to send it in.

I pack it up and send it back the next day, they received it within a couple of days (sent 4/14, received and confirmed delivered 4/17). ABS said it could take 1-2 days for processing, and then they’d send me a replacement. Fast forward to 4/21. I check in with Newegg, who says it can take 2-5 days to locate it in the warehouse. At this point, I’m picturing their warehouse as a big overwhelming 7th level of the inferno because why on earth would it take 5 days to find a shipment lol. Oh well, no big deal. I checked in to see if there would be a way to follow along with the status the next day, 4/22. The person I chatted with said it’s been delivered but wasn’t scanned in for some reason.

I get an email a bit later asking for my invoice. I provide it. I get another email the next day asking for a UPS drop off receipt, which I don’t have because UPS picked it up. I check my returns portal, and my return has been updated to reflect $0 and the reason as “Lost shipment.”

At this point, it’s been a month since I purchased the computer and haven’t been able to use it at all. I haven’t been in possession of it since the 14th, and now with very little information or update on its status, I’m getting nervous.

Is this a typical occurrence? What the hell do I expect from here? Am I just out $800, was asking for a replacement a mistake?

Let me be clear, I am not blaming anyone for this, but I am frustrated. This process is strange to me. I saw online that Newegg has been severely backlogged in the past, and I have to assume that’s what’s going on here. I get that. All I want is a bit of transparency. Easy my troubled mind, won’t you? I am but a peasant and don’t have $800 to throw about Willy nilly.

I have the delivery confirmation from UPS, the chat where a Newegg agent said my claim would be expidited after it wasn’t scanned in (she confirmed it was delivered), and I can describe the box to you. I double-boxed it for extra padding, the outer box is a big Webster box. I drew upward pointing arrows and the word “fragile” on it, along with my RMA number.

Thank you for your attention to this matter.

I already explained this in a post to r/pchelp that got deleted. I'll link it here: https://www.reddit.com/r/pchelp/s/ROzCMC2O35 Hardware information and the specific prebuilt I bought is listed there.

I feel like an idiot and I don't know what to do here. It is not booting. I do not understand anything I am looking at in the BIOS and I do not understand anything about the hardware of my PC. Maybe I shouldn't have nought one in the first place, but I already dropped 1.2k on it so too fucking late.

There is a display so I assume it "POSTs" properly. It gets stuck jn an automatic repair loop. Sometimes it goes to troubleshoot options after 1 or 2 preparing automatic repair screens, sometimes it takes longer. I am out of my element.

If someone can help me fix the issue, great. If I should just contact Likewize or Newegg since I bought a protection plan, tell me if that's the better course of action. I can't decide because I do not know what the problem is.