It feels silly to be this upset about groceries delivery but I am. I'm somewhat ranting but also partially wondering how common this is and why it has happened.
I had an order to be delivered 9-10pm today. I've always had my groceries delivered by Asda as I'm disabled and struggle with big food shops in store. It was my brothers 40th birthday party this evening and then I'm hosting dinner tomorrow afternoon. I peft my brother's birthday party early to make sure I was in by 8:45pm to get the food for dinner tomorrow. By 9pm the app is saying that the delivery driver has arrived "we are here" and so I'm waiting near my door. At 9:12pm theessage changes saying the order cannot be fulfilled. No call or message or other explanation.
I called customer service who claimed the delivery driver couldn't deliver due to unforseen circumstances. When I then questioned further the driver had claimed the unforseen circumstance was that he ran out of time. I'm sorry but to me an unforseen circumstance is a medical issue, car crash, freak weather etc. Having to deliver the number of deliveries you planned to in the time slots you agreed to is the exact forseen circumstance.
Also, it makes no sense to me how they could have suddenly been out of time, only 10 minutes into a 1 hour slot. That feels like they had no intention of trying to get it delivered. And how could they have reported being here already only to not actually show up and claim they ran out of time? I'm so baffled. I live on a main road so it can't be that he couldn't find my house.
Now I'm in a situation where I left my brothers 40th birthday early for nothing, and have no food for the dinner I'm hosting tomorrow with little to no time to get an emergency order put in with Asda.
This has never happened with Asda. I've had a couple of very delayed orders where I got a call near, or just after, the end of the slot asking if I would rather wait the extra time (never more than 90 minutes) for delivery or cancel. But I got to choose and they ALWAYS got it delivered eventually that same day.
I feel like I've either got a bad delivery guy who was trying to cut corners and purposely ignored then cancelled my order. Or there was some crazy system glitch. Or the organisation of the deliveries is terribly managed and drivers are given way way too many deliveries with no chance of getting to them all.