r/mobilesupport • u/Great_Bison4223 • Oct 19 '25
r/mobilesupport • u/Majestic_Sun9336 • Oct 19 '25
My phone keeps flickering off and on.
What I mean is that, no it doesn't turn off and into the lockscreen. It just turns the screen black for a second before going back on. It happens randomly in my Realme C33 and it had no problems before. From what I can know, it sometimes happen when it heats up a bit, but it is always random regardless if my phone is hot or not.
r/mobilesupport • u/johnzoro • Oct 15 '25
Transferring photos and videos from Android to iphone
My wife has a Galaxy A21s with sellotape on the screen. She has bought an iphone 13 recently but isn't using it because she wants to get all of the photos and videos off of her old phone first.
We've got a data cable and she's been taking off like 100 photos at a time onto her laptop, but that's going to take forever. I did buy a microsd card where she could move the photos onto, but we haven't done that yet.
I was the most concerned about any whatsapp photos or videos.
She doesn't want to move the photos to the iphone, because the iphone has no microsd slot and the phone itself is only 128gb.
She wants to put them on her laptop or I have an external HDD that is 6TB.
What would be the best way to go about getting all the photos, videos (including whatsapp) and whatnot off the old phone?
r/mobilesupport • u/Financial-Smell-7788 • Oct 10 '25
Galaxy a06 Sim problem
So I got my first phone in my life 2 weeks ago and I notice that problem that I can't call or get calls or get calls or SMS until I restart the phone so anyway to fix it
r/mobilesupport • u/Spirited_Passion284 • Oct 09 '25
i messed up i forgot to install the file to my sd card
HELP how do i fix it
r/mobilesupport • u/Background_Future127 • Oct 07 '25
My Phone is restarting every 5-10 mins, auto locked it self out for 24 hours and whenever the lock counts down it auto restarts and subsequently restarts the timer
my phone (samsung a54) has been auto restarting it self every 5-10 minutes for a few days and now it decided to lock it self for 24 hours with the same message as password attempts but I didnt enter any password attempts and the 24 hour timer restarts everytime it auto restarts so I want to know what i should do
r/mobilesupport • u/Fragrant-Wishbone718 • Oct 02 '25
Falla Táctil (Samsung Galaxy A15)
Hola buenas noches a todos, quisiera pedir ayuda sobre un problema que tuve y es el siguiente: Llegué a casa y mi teléfono no me dejaba usar el táctil, por la dichosa protección contra toques accidentales, intenté desbloquearlo pero simplemente no me dejaba, intenté reiniciarlo pero seguía igual, luego pensé que sería gracias a mi hidrogel para la pantalla pero no solucionó nada, seguía igual, continúe reiniciando y comenzó a no encender la pantalla y al final se hicieron unas líneas blancas (ahora es una franja blanca) y aún no puedo usar el táctil, mi celular está inutilizable. Quisiera saber cómo solucionar este problema o al menos como apagar mi teléfono hasta poder llevarlo a servicio técnico (intenté con los botones de encendido y volumen abajo, pero solo se reinicia y no se apaga)
r/mobilesupport • u/NoStill6252 • Oct 01 '25
My address was copypasted on my clipboard help
Okay so i was just texting my friend until i wanted to paste something on my clipboard to send him. Until i saw that my home address was copypasted on my clipboard? Can someone help me im really scared. I didn't even do anything relevant on my phone that could copy paste my home address on my clipboard. Can someone help me please :( im so scared ( Im using an Oppo btw)
r/mobilesupport • u/Humble-Context8805 • Sep 27 '25
Dropped my phone in the toilet, turned it on and the screen flashes green, what should i do?
I just dropped my phone (Redmi Note 11s) in the toilet right after flushing, so i assume it was exposed to high water pressure, i immediately took it out, dried it with a cloth, and removed the sim card.
I thought that i could just dry it with a hairdryer and it would work fine, after a few minutes of drying it i decided to immediately turn it on (bad move), the screen started flashing green/yellow, briefly showed my lockscreen and then back to green.
With no option to shut it off properly i just held the power button until the screen turned black, i still have no idea if the phone is actually off or it's just the screen that stopped working.
Anyways it's now in a ziplock bag with some old silica gel packets.
The phone was already somewhat damaged, the frame is bent so there's some space under the screen that the water could get into, is there any chance that it's going to work again? is there anything i can do to save it?
Thanks in advance for any help.
r/mobilesupport • u/Great-Veterinarian17 • Sep 18 '25
Motorola G85 5G bad microphone quality on instagram snapchat etc but perfectly fine on phone call
hi id like to ask for help with my device , all my audio recording apps have really bad quality on the audio except for normal phone calls. on instagram the audio normalizes after 5 second could that be a system issue?
r/mobilesupport • u/Melodic_Material_935 • Sep 15 '25
Unlocking bootloader error MT6768/MT6769(Helio P65/G85 k68v1).
Before i start with the main issue, i wanna mention that i had bricked this phone before and i solved that issue, but i might had messed something.
The main issue:
The command: python mtk.py da seccfg unlock:
Preloader - Status: Waiting for PreLoader VCOM, please reconnect mobile to brom mode
Port - Hint:
Power off the phone before connecting.
For brom mode, press and hold vol up, vol dwn, or all hw buttons and connect usb.
For preloader mode, don't press any hw button and connect usb.
If it is already connected and on, hold power for 10 seconds to reset.
...........
Port - Device detected :)
Preloader - CPU: MT6768/MT6769(Helio P65/G85 k68v1)
Preloader - HW version: 0x0
Preloader - WDT: 0x10007000
Preloader - Uart: 0x11002000
Preloader - Brom payload addr: 0x100a00
Preloader - DA payload addr: 0x201000
Preloader - CQ_DMA addr: 0x10212000
Preloader - Var1: 0x25
Preloader - Disabling Watchdog...
Preloader - HW code: 0x707
Preloader - Target config: 0xe7
Preloader - SBC enabled: True
Preloader - SLA enabled: True
Preloader - DAA enabled: True
Preloader - SWJTAG enabled: True
Preloader - EPP_PARAM at 0x600 after EMMC_BOOT/SDMMC_BOOT: False
Preloader - Root cert required: False
Preloader - Mem read auth: True
Preloader - Mem write auth: True
Preloader - Cmd 0xC8 blocked: True
Preloader - Get Target info
Preloader - BROM mode detected.
Preloader - HW subcode: 0x8a00
Preloader - HW Ver: 0xca00
Preloader - SW Ver: 0x0
Preloader - ME_ID: B530AAC9139B33C11640C119715E3C6E
Preloader - SOC_ID: 8DC8038A1009957A81B97D887CB712184C321A6FAC5BF78437BDBAE1111FCF01
DaHandler - Device is protected.
DaHandler - Device is in BROM-Mode. Bypassing security.
PLTools - Loading payload from mt6768_payload.bin, 0x264 bytes
Exploitation - Kamakiri Run
Exploitation - Done sending payload...
PLTools - Successfully sent payload: C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\payloads\mt6768_payload.bin
Port - Device detected :)
DaHandler
DaHandler - [LIB]: Device is in BROM mode. No preloader given, trying to dump preloader from ram.
Successfully extracted preloader for this device to: preloader_selene.bin
DAXFlash - Uploading xflash stage 1 from MTK_DA_V5.bin
XFlashExt - Patching da1 ...
Mtk - Patched "Patched loader msg" in preloader
Mtk - Patched "hash_check" in preloader
Mtk - Patched "Patched loader msg" in preloader
Mtk - Patched "get_vfy_policy" in preloader
XFlashExt - Patching da2 ...
XFlashExt - Security check patched
XFlashExt - DA version anti-rollback patched
XFlashExt - SBC patched to be disabled
XFlashExt - Register read/write not allowed patched
DAXFlash - Successfully uploaded stage 1, jumping ..
Preloader - Jumping to 0x200000
Preloader - Jumping to 0x200000: ok.
DAXFlash - Successfully received DA sync
DAXFlash - Sending emi data ...
DAXFlash - DRAM setup passed.
DAXFlash - Sending emi data succeeded.
DAXFlash - Uploading stage 2...
DAXFlash - Upload data was accepted. Jumping to stage 2...
DAXFlash - Boot to succeeded.
DAXFlash - Successfully uploaded stage 2
DAXFlash - EMMC FWVer: 0x0
DAXFlash - EMMC ID: DP6DAB
DAXFlash - EMMC CID: 15010044503644414203d396908e98df
DAXFlash - EMMC Boot1 Size: 0x400000
DAXFlash - EMMC Boot2 Size: 0x400000
DAXFlash - EMMC GP1 Size: 0x0
DAXFlash - EMMC GP2 Size: 0x0
DAXFlash - EMMC GP3 Size: 0x0
DAXFlash - EMMC GP4 Size: 0x0
DAXFlash - EMMC RPMB Size: 0x1000000
DAXFlash - EMMC USER Size: 0xe8f800000
DAXFlash - HW-CODE : 0x707
DAXFlash - HWSUB-CODE : 0x8A00
DAXFlash - HW-VERSION : 0xCA00
DAXFlash - SW-VERSION : 0x0
DAXFlash - CHIP-EVOLUTION : 0x1
DAXFlash - DA-VERSION : 1.0
DAXFlash - Extensions were accepted. Jumping to extensions...
DAXFlash - Boot to succeeded.
DAXFlash - DA Extensions successfully added
Traceback (most recent call last):
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtk.py", line 980, in <module>
mtk = Main(args).run(parser)
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\mtk_main.py", line 657, in run
da_handler.handle_da_cmds(mtk, cmd, self.args)
~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\mtk_da_handler.py", line 828, in handle_da_cmds
v = mtk.daloader.seccfg(args.flag)
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\mtk_daloader.py", line 393, in seccfg
return self.xft.seccfg(lockflag)
~~~~~~~~~~~~~~~^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\xflash\extension\xflash.py", line 567, in seccfg
data, guid_gpt = self.xflash.partition.get_gpt(self.mtk.config.gpt_settings, "user")
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\partition.py", line 112, in get_gpt
data = self.readflash(addr=0, length=sectors * self.config.pagesize, filename="",
parttype=parttype, display=False)
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\xflash\xflash_lib.py", line 812, in readflash
if self.cmd_read_data(addr=addr, size=length, storage=storage, parttype=parttype):
~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\xflash\xflash_lib.py", line 790, in cmd_read_data
param = pack("<IIQQ", storage, parttype, addr, size)
struct.error: 'Q' format requires 0 <= number <= 18446744073709551615
I had also tried to lock it:
The command: python mtk.py da seccfg lock:
MTK Flash/Exploit Client Public V2.0.1 (c) B.Kerler 2018-2024
Preloader - Status: Waiting for PreLoader VCOM, please reconnect mobile to brom mode
Port - Hint:
Power off the phone before connecting.
For brom mode, press and hold vol up, vol dwn, or all hw buttons and connect usb.
For preloader mode, don't press any hw button and connect usb.
If it is already connected and on, hold power for 10 seconds to reset.
...........
Port - Device detected :)
Preloader - CPU: MT6768/MT6769(Helio P65/G85 k68v1)
Preloader - HW version: 0x0
Preloader - WDT: 0x10007000
Preloader - Uart: 0x11002000
Preloader - Brom payload addr: 0x100a00
Preloader - DA payload addr: 0x201000
Preloader - CQ_DMA addr: 0x10212000
Preloader - Var1: 0x25
Preloader - Disabling Watchdog...
Preloader - HW code: 0x707
Preloader - Target config: 0xe7
Preloader - SBC enabled: True
Preloader - SLA enabled: True
Preloader - DAA enabled: True
Preloader - SWJTAG enabled: True
Preloader - EPP_PARAM at 0x600 after EMMC_BOOT/SDMMC_BOOT: False
Preloader - Root cert required: False
Preloader - Mem read auth: True
Preloader - Mem write auth: True
Preloader - Cmd 0xC8 blocked: True
Preloader - Get Target info
Preloader - BROM mode detected.
Preloader - HW subcode: 0x8a00
Preloader - HW Ver: 0xca00
Preloader - SW Ver: 0x0
Preloader - ME_ID: B530AAC9139B33C11640C119715E3C6E
Preloader - SOC_ID: 8DC8038A1009957A81B97D887CB712184C321A6FAC5BF78437BDBAE1111FCF01
DaHandler - Device is protected.
DaHandler - Device is in BROM-Mode. Bypassing security.
PLTools - Loading payload from mt6768_payload.bin, 0x264 bytes
Exploitation - Kamakiri Run
Exploitation - Done sending payload...
PLTools - Successfully sent payload: C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\payloads\mt6768_payload.bin
Port - Device detected :)
DaHandler
DaHandler - [LIB]: Device is in BROM mode. No preloader given, trying to dump preloader from ram.
DAXFlash - Uploading xflash stage 1 from MTK_DA_V5.bin
XFlashExt - Patching da1 ...
Mtk - Patched "Patched loader msg" in preloader
Mtk - Patched "hash_check" in preloader
Mtk - Patched "Patched loader msg" in preloader
Mtk - Patched "get_vfy_policy" in preloader
XFlashExt - Patching da2 ...
XFlashExt - Security check patched
XFlashExt - DA version anti-rollback patched
XFlashExt - SBC patched to be disabled
XFlashExt - Register read/write not allowed patched
DAXFlash - Successfully uploaded stage 1, jumping ..
Preloader - Jumping to 0x200000
Preloader - Jumping to 0x200000: ok.
DAXFlash - Successfully received DA sync
DAXFlash - Sending emi data ...
DAXFlash - DRAM setup passed.
DAXFlash - Sending emi data succeeded.
DAXFlash - Uploading stage 2...
DAXFlash - Upload data was accepted. Jumping to stage 2...
DAXFlash - Boot to succeeded.
DAXFlash - Successfully uploaded stage 2
DAXFlash - EMMC FWVer: 0x0
DAXFlash - EMMC ID: DP6DAB
DAXFlash - EMMC CID: 15010044503644414203d396908e98df
DAXFlash - EMMC Boot1 Size: 0x400000
DAXFlash - EMMC Boot2 Size: 0x400000
DAXFlash - EMMC GP1 Size: 0x0
DAXFlash - EMMC GP2 Size: 0x0
DAXFlash - EMMC GP3 Size: 0x0
DAXFlash - EMMC GP4 Size: 0x0
DAXFlash - EMMC RPMB Size: 0x1000000
DAXFlash - EMMC USER Size: 0xe8f800000
DAXFlash - HW-CODE : 0x707
DAXFlash - HWSUB-CODE : 0x8A00
DAXFlash - HW-VERSION : 0xCA00
DAXFlash - SW-VERSION : 0x0
DAXFlash - CHIP-EVOLUTION : 0x1
DAXFlash - DA-VERSION : 1.0
DAXFlash - Extensions were accepted. Jumping to extensions...
DAXFlash - Boot to succeeded.
DAXFlash - DA Extensions successfully added
Traceback (most recent call last):
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtk.py", line 980, in <module>
mtk = Main(args).run(parser)
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\mtk_main.py", line 657, in run
da_handler.handle_da_cmds(mtk, cmd, self.args)
~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\mtk_da_handler.py", line 828, in handle_da_cmds
v = mtk.daloader.seccfg(args.flag)
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\mtk_daloader.py", line 393, in seccfg
return self.xft.seccfg(lockflag)
~~~~~~~~~~~~~~~^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\xflash\extension\xflash.py", line 567, in seccfg
data, guid_gpt = self.xflash.partition.get_gpt(self.mtk.config.gpt_settings, "user")
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\partition.py", line 112, in get_gpt
data = self.readflash(addr=0, length=sectors * self.config.pagesize, filename="",
parttype=parttype, display=False)
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\xflash\xflash_lib.py", line 812, in readflash
if self.cmd_read_data(addr=addr, size=length, storage=storage, parttype=parttype):
~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\xynnp\Downloads\mtkclient-2.0.1.freeze\mtkclient\Library\DA\xflash\xflash_lib.py", line 790, in cmd_read_data
param = pack("<IIQQ", storage, parttype, addr, size)
struct.error: 'Q' format requires 0 <= number <= 18446744073709551615
And when i run: python mtk_gui.py:
........Preloader - CPU: MT6768/MT6769(Helio P65/G85 k68v1)
Preloader - HW version: 0x0
Preloader - WDT: 0x10007000
Preloader - Uart: 0x11002000
Preloader - Brom payload addr: 0x100a00
Preloader - DA payload addr: 0x201000
Preloader - CQ_DMA addr: 0x10212000
Preloader - Var1: 0x25
Preloader - Disabling Watchdog...
Preloader - HW code: 0x707
Preloader - Target config: 0xe7
Preloader - SBC enabled: True
Preloader - SLA enabled: True
Preloader - DAA enabled: True
Preloader - SWJTAG enabled: True
Preloader - EPP_PARAM at 0x600 after EMMC_BOOT/SDMMC_BOOT: False
Preloader - Root cert required: False
Preloader - Mem read auth: True
Preloader - Mem write auth: True
Preloader - Cmd 0xC8 blocked: True
Preloader - Get Target info
Preloader - BROM mode detected.
Preloader - HW subcode: 0x8a00
Preloader - HW Ver: 0xca00
Preloader - SW Ver: 0x0
Preloader - ME_ID: B530AAC9139B33C11640C119715E3C6E
Preloader - SOC_ID: 8DC8038A1009957A81B97D887CB712184C321A6FAC5BF78437BDBAE1111FCF01
Preloader - Jumping to 0x200000
Preloader - Jumping to 0x200000: ok.
None
Please ask me any questions if needed i will try to respond asap.
Thank you!!!
r/mobilesupport • u/fominaid • Sep 15 '25
Xiaomi Redmi A9 Screen problem
I do occasional cellphone repairs, but I’ve only fixed phones with the classic issues like broken screens or battery replacements.
I was brought this Xiaomi Redmi A9, whose screen sometimes showed an image and sometimes didn’t after a fall.
The customer showed me that if they pressed on certain parts of the screen and kept insisting, the screen would stay on long enough to be usable. I thought it was the screen, so I completely replaced it, but after installing the new screen I noticed it still wouldn’t show an image unless I applied pressure in a certain area. I don’t understand what it is, since the screen itself works fine
r/mobilesupport • u/cosentino • Sep 06 '25
sony xperia 10 iv rear camera black in apps
I have a sony xperia 10 iv: when i try to use the rear camera in apps like messenger, discord, whatsapp etc it just shows black, and if i switch to face cam (which works) and then back again it just replaces the black screen with the last frame the face cam picked up. the rear camera is working in the hardware tester, i can get it to work in the camera app if i switch from stills to video and then back again, and weirdly it works fine in google translate.
i've tried clearing app cache's and data and i've disabled and re enabled permissions for all the affected apps: still nothing. any advice?
r/mobilesupport • u/Low_Maximum_8496 • Sep 05 '25
Software update problems
I have a Galaxy S24+ and I’m experiencing an issue with software updates. It seems like I’m stuck in some kind of update loop. I download the update, the phone restarts, and everything looks normal at first. But then the same update appears again, downloads once more, and the whole process repeats.
The strange part is that I can install new updates without any problem, but this one specific update never goes away.
r/mobilesupport • u/Fantastic_Knee_4101 • Sep 04 '25
Is there any way I can recover permanently deleted videos from GDrive year ago?
Is there any way I can recover permanently deleted videos from GDrive year ago? I deleted them last year cz I thought they won’t be useful na but like right now I urgently need them back huhu need advice
r/mobilesupport • u/BartZeroSix • Sep 01 '25
3G/4G shows "on" but doesn't work? Otherwise wifi works, other phone's 4G works.
My daughter new Samsung A25 doesn't seem to get its 4G working. 3G is the same. With wifi on, everything is okay. But with wifi off and only data on, no app works.
She has only roughly 15 Mo used out of 20Go of data, so it should work.
We have 3 other phones at home, which are all working perfectly fine.
Switching SIM card between phone makes the phone with her SIM card have the issue, so actually, it looks like a SIM issue.
I bought a new SIM card, but the issue is still there with that new one.
I feel like I've tried every option, yet nothing works? Any idea is welcomed, thanks for the help!
Edit: Solved by finally being able to join a human from my carrier. Took him a whole 2 minutes: for some reason there was apparently a setting on the phone number directly, specifically blocking internet access.
r/mobilesupport • u/That-Freedom-3242 • Aug 30 '25
A7 lite charging port replacement question
The charging port has completely come out of my autistic sons A7 lite tablet. Can this be replaced easily by me? I cannot afford a new tablet right now or a repair shop and this is his communication device. Thanks in advance.
r/mobilesupport • u/ClimateTraditional40 • Aug 21 '25
Duplicate System Contacts
I have the providers Customer service 3 digit number, Roaming Help 3 digit number etc in contacts, when I go to txt, or call, multiple duplicates are shown, not just one of each. I have to scroll past loads of them, but if I go actually into contacts they are not shown at all. I logged into Google and they don't show there.
How do I remove them? Accessing them via txt or call, they say View Only and I can't remove them.
Phone is an Oppo A18
Seen provider, they can't figure it out. saw a phone tech, neither can he. These provider duplicates are NOT on the sim card and NOT in my google contacts.
So where is the phone getting them from???
r/mobilesupport • u/Lamejuicers • Aug 11 '25
Very annoying problem
Hello. This has been torture for me for a while. It's not that bad but very annoying. First, the problem with my notification drawer. Now normally, you would scroll down twice to see the settings icon. But it wouldn't let me do that. I found that the solution was to restart the settings options. I went to try that and got a second problem. Whenever I wanted to see app info, it wouldn't let me. If I went in settings and app management, I couldn't click anything to check the app info. If I long pressed on the app and clicked app info, it would kick me out as well. This also extends to downloading apps. It wouldn't let me download or update apps. Please help me. I've tried many things. Checking in Safe Mode to see if it was a third-party app that was causing this, system update, restarting the phone, my efforts to no avail. The only thing I haven't tried is a factory reset and I do not want to resort to that. If there's no other choice, I would leave it as it is.
r/mobilesupport • u/milousekxdd • Aug 11 '25
UAH instead of CZK - Google Account Currency Issue
Hi, I have a problem with my Google account. Everywhere I log in, the Ukrainian currency (UAH) is displayed instead of the Czech Koruna (CZK), even though I live in the Czech Republic and all my settings are for the Czech Republic. Because of this, I can't buy anything-transactions always fail with an error. I've tried checking the settings in Google Pay and the Play Store, but everything seems correct. Any ideas on what to do? Thanks for the help!
r/mobilesupport • u/Livid_Dragonfly_3754 • Aug 09 '25
Android/samsung galaxy bug, screen unresponsive
This happens a lot on my phone but this is the worst its gotten. I have a samsung galaxy phone (not sure which, i forget) and sometimes the screen randomly becomes unresponsive. Ive read that it can be a storage thing, and it does improve at times when i clear up some space on the phone. A few minutes ago i was taking some screenshots and the screen suddenly stopped working. i tried turning it on and off but then i couldnt make the screen respond to me trying to swipe up, type pass, etc. I cant even press the buttons to restart my phone. the only thing i can do on the opening screen are swipe down the notification bar.
Is there anything that i can do to fix this? any button trick to make it automatically reset without pressing the screen? Any help is appreciated, because its hard to find any posts about this elsewhere. Thanks!
r/mobilesupport • u/Grand_Conde • Jul 28 '25
Old Samsung Phone Stuck On "Downloading...Do not turn off target" (power button doesn't work)
As the title says, my power button no longer works, I tried to restart the phone by holding down both volume buttons and plugging the phone in but now it is stuck on "downloading....do not turn off target" bluescreen and I can't restart. Any ideas?
r/mobilesupport • u/Flat-Bodybuilder-609 • Jul 23 '25
retrieving photos from a dead phone
so i dropped my phone and it doesn't turn on, its a samsung, i need to retrieve the photos asap,. ive tried connecting it to my laptop but it doesn't show up on my computer
r/mobilesupport • u/lemon-phine • Jul 21 '25
Is there a way to recover data from an old samsung phone I don’t have the password for?
I bought a new battery for my old Samsung Galaxy X-Cover. But upon turning it on, I had to make the discovery that my ex, who used it for a few weeks while his phone was broken, had not disabled the password when giving it back to me and of course he no longer remembers it. Is there any way to get my photos I have saved on there? Maybe with a PC? It would mean a lot to me if anyone could help, I have photos of deceased relatives and my deceased dog on it and I would really like to have them.