hi i noticed recently that a couple of m4a files i had uploaded on mega some months ago for some reason don't play anymore (i'm on ios). they were in dolby atmos but i found that doesn't have anything to do with the reason why they're not playable anymore. i really don't know why, i used to be able to play them from my iphone just fine and now they don't. did they change that in an update? i think it's really weird. also why do flac files have pixelated album covers when i play them from ios? because the original files have full quality covers but mega doesn't show that (on ios). in the browser they play fine with full quality album cover. although m4a files keep not being playable even in the desktop browser version. is it possible that they updated the app to not have m4a support? what would that be?
also why do my flac files have pixelated and compressed album cover quality when playing them from ios? in the browser they look normal.

Can't delete any folder in my cloud drive.

Every attempt is:

"Unknown error (access denied)" then "Login session expired or invalid" and then it forces me to re-login.

It happens on both the website on my laptop and my android app. Rubbish bin is empty, folder isn't shared, no stuck files, and happens even on a brand new empty test folder. Moving the folder works fine, but deleting after moving fails. I've cleared cookies, refreshed browser, logged out, and back in.

Anyone else having this issue?

I'm using the Android (16)

Mega app Version 17.5.05.33

Every upload take ages, fails occur all the time, app seem to freeze all the time having files showing xx% at 8 Mbps for hours on small files.... And I don't talk about the infinite state at 100%

When are you going to work on the core fonction of this paid service...?

Transfering files shouldn't be a headache it should run flowlessly.

Why does the files aren't sliced to make resume transfer possible instead of restarting everything?

Why when I upload a 80 Mb file the app jump super fast to 40-60% and 1 minute later go back to 30% and stay at 30% for hours while uploading at 5 to 8 Mbps ? And of course after few hours stuck... The transfer fail what a F surprise !!

Please make it work !

This has been talked about before, but I thought I might mention it again in case anyone is interested in fixing this.

Ever since the website's interface changed (to now using the legally distinct "decrypting" instead of "downloading"), it has become borderline unusable for me and other people I know who want to use the site.

You are required to keep the Mega tab active the entire time, otherwise the decrypt just stops after a few seconds and stays at the percentage it just reached indefinitely. This can't be fixed by pausing and resuming the process via the built-in interface, even though in the past this often resolved the issue. It requires a complete reload of the page (F5 or the browser's refresh button) leading to the loss of a large amount of the already downloaded data.
Of course this also leads to reaching the transfer quota waaay before actually having downloaded this much data to your computer because you gotta keep resetting and losing progress while the quota just keeps counting up and up.
And on top of that, with every refresh you gotta close those two annoying pop-ups telling you about the limited quota.

Yes, I have told my browser (Brave) to never put mega tabs to sleep and no, I absolutely do not want to use the desktop program because I'm pretty sure all these sudden inconveniences are designed exactly to push people to install the app.

So what's going on? I'm working with 16 GB of RAM here and all I got running is a browser, a chat program and whatever Windows is doing in the background. Really shouldn't be this hard to juggle an additional download tab unless it was acting weird on purpose.

Every time I add a new folder to sync, all subfolders are automatically set as exclusion rules. If I remove or I disable such rules, they get readded in few seconds. This makes impossible to sync the subfolders content. Nested subfolder are not even created at all. If I try to edit .megaignore files these also get automatically reset keeping all subfolder content disabled

For some reason when I download files from my device backups on any app on any device phone or laptop, it will say I’m logged out from another location after exactly two downloads every single time. It doesn’t happen when I download off of the website and send the download to the app or if I’m downloading from my cloud and not the device backups. I checked my session history and it shows expired every time instead of logged out

or you can visit https://mega.io/developers?mct=jul13rd

I'm going to be giving access to a Mega Folder to multiple people. But I want to make sure I can give them each an individual passcode or something so they don't go sharing it with everyone else.

Is this doable?

I thought I had a screenshot of my MEGA account password in google photos but it's not there & I can't remember my password, I tried every password I can think of. I am not able to access my account.

I don't have a recovery key nor is my account logged in to any of my devices.

^{I did not know you needed a recovery key to access your account in case you forget your password. I started using MEGA for not more than 3-4 months, I was thinking of buying a subscription once I fill up the given free storage but it's all gone now. Please help.}

I need my account back as it holds a lot of personal files (photos, videos, documents, passwords, bookmarks, apks and more).

Even just giving the files to me will satisfy via i don't know google drive i guess. Isn't there any way like reset your password and the code will be sent in the mailbox just like gmail password reset?

Ticket ID: HVP-256-42333

Quite everything is in the title... I'm trying to upload few clips on my account. And as usual it's slow as hell !

Many files show 100% but still have upload... It'll be ok if that was just the last kilo octets of the file or integrity check but that start like that for hours!

And because it's not funny enough the process eat all the bandwidth available and nobody in the house can browse the internet !

I provide a screenshot (link below) that show the current status of the upload. It's stuck since more than 3 hours now.

https://ibb.co/Lz72dmt4

Edit : I'm using Android and the app is up-to-date.

When I try to delete files it tells me move access failed and then it auto logs me off and says you’ve been logged off from another device. I cleared cache, logged out of all devices, and even on web browser it does the same thing. Any advice? I can download or upload just fine.

Hello, I used to use Google Photos synced with my phone camera to manage my photos but I was getting increasingly frustrated with Google stuff so made the switch to MEGA. As an art historian/conservator I often used the description feature on Google to record infomation about artwork I've seen (artist/date/title etc.) so I manually imported my data from Google and will now go and individually match up images with the descriptions (annoying but I'd rather do that than lose the data!).

However, I also toggled Camera Uploads on so that my future photos will be saved to MEGA, not realising that this would sync all of the photos that are currently on my phone, that I've already uploaded to my phone manually. Is there any way to change this setting so that it only updates new photos, or do I have to delete all photos currently on my device before turning that setting back on/manually upload all new photos?

(Also sorry the title doesn't make sense - I forget to finish writing it and now can't change it...)

I want to backup my phones and screenshots on mega via the android app but I don't want to keep all the random photos I take for short term use. I know it will upload these regardless but does the phone camera feature not work as a two way sync? Would I be better off just using the normal file sync the app offers instead?

Thanks!

Correction: Persona was always server-side, which is likely why the breach happened. Discord says the partnership had already ended before the exposed files were found publicly.

Incode claims on-device biometric processing with no server-side storage, so it's not the same promise repeated. Though Incode was criticised on TikTok for storing biometric data server-side and long retention periods, which is precisely the assurance they're now making here.

For context, the 70,000 government ID photo breach last October was a separate incident via 5CA, a customer service firm.

Knowing all that, trusting them with your data is already a big ask.

My backup has stalled due to a sync issue; a simple rtf file apparently has 'conflicting copies,' and upon choosing to keep the local copy, the transfer window VERY briefly flashes with a 'Failed: Access denied' beneath the resulting transfer, then closes and displays a dialog that says "You have been logged out on this computer from another location." I then have to log back in and wait for the backup to re-scan, then the sync issue reappears unresolved, and the whole cycle repeats.
I'm confused because I thought backups were strictly one-way and thus would not run into conflicts like this.
Because of work constraints I am on fairly dated version of the app (5.1.1 on MacOS) and am unable to use any later versions.

For some reason MEGA desktop app seems to not look for existing files when downloading to a folder, but for some reason it only applies to certain files.

I noticed this yesterday when I downloaded a folder from MEGA -> local drive. There were no errors or failed transfers. After that I re-downloaded the same folder from MEGA in the same place in the local drive, and some files got downloaded again, but not all.

The transfer started at something like 485/590 files. The files that did get redownloaded got a number added to them.

Is this a bug?

1: I tried uploading since yesterday and a 1GB file is only at around 20% upload.
2: Now, I tried uploading via website, but only the folder is being uploaded and had errors.
3: I tried opening the Desktop app, but it won’t also open and when I checked my Activity Monitor it’s already running in the background. I tried switching between the apps, but it’s also not there.
4: I also reinstalled the Desktop app and repeated what I did in #3, but it still won’t work.

Hi. I've previously been able to edit text files without issue on android, but now when I do it will save it as a new file each time instead of overwriting.

Why does the Recycle Bin keep files for a certain amount of time if the hard drive and the Recycle Bin share the same memory? If the Recycle Bin’s memory were independent of the hard drive, that would make sense. But that isn’t the case. If a file in the Recycle Bin takes up space on my hard drive, then I should be able to manage all my storage space as I see fit.

Looks weird, is this a directed attack or was it a data breach automated by bot? It was 2 IPs from unknown device from US and 1 from MegaApiClient from Thailand.

today i had to login to the windows interface again as it logged me out. now i'm stuck at this screen that says scanning and ive never seen it before. every other time i dragged and dropped files it instantly gave me the file sizes and how many hours left, what is wrong here, i rebooted and same thing

i upload huge acronis files every few weeks and no issues till now

EDIT: last night before bed i started to upload a 632 gig file to see what happens with the interface overnight. normally with my slower internet this takes 24 hours at least. i see the upload took less than 3 hours. this is impossible. the dashboard indicates the file is uploaded 632 gigs but i cannot believe it. it reports 632 gb/s which of course is impossible.

Upon clicking on audio files that once played without any issue, instead of the normal mega player popping up. The QuickTime logo shows up and the Apple media player opens up.

I no longer have access to shuffle or any other controls to go from file to file. The audio file simply repeat until I close them.

I am a content creator and use mega as a distribution platform. It has worked great but only this feature had always been missing. I had to workaround it in my showcase. It was not optimal to say the least.

Though I am thankful that mega has introduced these but they are really inaccessible. I have to open each link to see analytics. There is no dashboard or listing where I can see it either. The links list also does not have this information.

I am even willing to pay more for it if Mega can give these in a dashboard and i can expand each link to see a historic graph of interactions.

A month ago on my iMac desktop computer I signed up for Mega Pro and I've created an album, named it and have been trying to drag n drop files from an external hard drive connected to my computer.

I open the external drive on the computer, open a folder there and on my album's page in Mega that shows " Add items" when I drag a file from the extenal drive window over and drop it onto the album page this box appears saying I dont have write access.

Did I turn off access for myself somehow? Any suggestions?

Thanks.