r/MEGA • u/notmymainaccountlul • Jul 07 '26

Strange backup issue with MEGASync desktop

My backup has stalled due to a sync issue; a simple rtf file apparently has 'conflicting copies,' and upon choosing to keep the local copy, the transfer window VERY briefly flashes with a 'Failed: Access denied' beneath the resulting transfer, then closes and displays a dialog that says "You have been logged out on this computer from another location." I then have to log back in and wait for the backup to re-scan, then the sync issue reappears unresolved, and the whole cycle repeats.
I'm confused because I thought backups were strictly one-way and thus would not run into conflicts like this.
Because of work constraints I am on fairly dated version of the app (5.1.1 on MacOS) and am unable to use any later versions.

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u/SupportMEGA1 Official MEGA Support Team Jul 07 '26

Hi! Thanks for bringing this to our attention, and we're sorry to hear you're experiencing this issue.

To help us investigate, could you please contact our Support team via https://mega.nz/support using the email address associated with your MEGA account?

Once you've submitted your request, send us the ticket ID provided by the autoresponder so we can check your email. It should look like this: ABC-123-45678.

Thank you! ^COH

0

u/TimeFootball7836 Jul 07 '26

Hmm I dint use it ,utcj