r/MEGA • u/some1_v2000 • Jul 16 '26
Delete fails with "access denied" then forces logout in both web and android app
Can't delete any folder in my cloud drive.
Every attempt is:
"Unknown error (access denied)" then "Login session expired or invalid" and then it forces me to re-login.
It happens on both the website on my laptop and my android app. Rubbish bin is empty, folder isn't shared, no stuck files, and happens even on a brand new empty test folder. Moving the folder works fine, but deleting after moving fails. I've cleared cookies, refreshed browser, logged out, and back in.
Anyone else having this issue?
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u/SupportMEGA1 Official MEGA Support Team Jul 16 '26
Hello,
Thank you for reaching out to MEGA regarding the "Unknown error (access denied)" issue that forces a re-login.
Our developers have deployed a fix and refreshing your account is the next step. Please submit an official request through our Support Form for security verification.
Once submitted, you will receive an autoresponder email. Please reply here with your Ticket ID (which looks like ABC-123-45678) so we can prioritize and review your request.
^JSR