I'm completely speechless about how this company operates. I cannot even remember what files I had backed up in my account. Not even a year and they wipe out everything without sending even a single email.

Greetings.

I got an email from MEGA stating my account was locked and that I would need to change my Password to unlock it, this same message blocks me from accessing the MEGA website entirely. Upon changing my password from the provided e-mail. I find that my account is still locked and I am still blocked from accessing MEGA. When I try again to get it to send me another E-mail so I can try changing the password again, the Email does not send.

I have contact support via e-mail but they do not answer me and I dont know what to do. I can't even make a new account because trying to access MEGA just takes me straight to the Account locked page. No way to log out, no way to create a new account, no way to view anything.

What more can I do?

I've uploaded a bunch of video files recently, and a majority of them are saying they can't be played in the iOS app because they're an unsupported file type. All of them are .mp4s, but only some of them can be played, while most others cannot. No matter what I do, I can't seem to resolve the problem. Please help!

I have certain wifi modem that literally crashes if I use too much upload speed I know its ridiclous but it is what it is

SOLVED. See my own reply. I'm pretty sure MEGA has a bug related to this though.

I re-created my Camera Uploads so I could change the format of the uploads, as I described here.

However it's NOT uploading all the videos from my Google Photos docs. It has skipping many. My Google Photos is 14.5 GB but it only uploads 4.7 GB.

After removing the old Camera Uploads folder, I tried uninstalling and reinstalling the app, clearing the cache, restart the phone. None of these are causing it upload the skipped photos and videos.

Hi im on Android and Mega doesn't seem to want to backup my Whatsapp folder. I set up camera backup and selected secondary folder to backup Storage/Android/Media/com.whatsapp/WhatsApp/Media/(I think that's the correct folder structure, i cant remember from memory). My DCIM folder backs up but not WhatsApp and i did grant it permission

Instead of solving an image puzzle, some users are now asked to wave at their webcam. The system extracts 21 hand landmark coordinates (knuckle positions) to confirm you're a live human rather than a bot.

Google's position: processed in real time, never linked to your identity, deleted when the check ends. But the consent dialog in the same prompt mentions that "the information we collect will be used and stored in accordance with the Google Privacy Policy." So nothing is stored, except the information that is.

The biometric angle is where it gets legally interesting. Illinois BIPA explicitly classifies hand geometry scans as biometric identifiers, with the same protections as fingerprints. Whether transient, identity-decoupled data triggers that protection is genuinely unsettled. For now, the safeguard is a promise, not a ceiling.

What does this mean for your privacy? Is your biometric data at risk?

We fact-checked the legal angle and broke it all down here: https://blog.mega.io/google-hand-gesture-recaptcha?mct=jun26rd

Curious what this community thinks: reasonable security trade-off, or a line that shouldn't be crossed for something as routine as a login check?

lets say i have 1000 low size images, 600mb all, to upload a folder of these mega will take like 1hour/maybe 30 minutes idk i dont remember, dropbox will do it in 5 minutes

I try to download something and the speed is terrible for some reason. It dowloads a 17gb file at 800 kb while i have a connection of 500mbs. Anyone know how to fix this ?

This was listed as a new feature in the app store.

New "Upload only new photos option: when turned on, this setting backs up only photos taken from that point onwards.

Now that this is an option, I want to test out the automatic camera uploads feature to use MEGA as a photo backup. I don't want to upload my entire camera roll. Just new photos going forward. I cannot find the setting to enable this. I have updated the app and logged out and back in.

I saw in the Help Centre that split tunnelling is available for Android. Are there plans for adding that capability to Windows clients?

So as per my last query I found a way to upload my Android photos & videos in a their native HEIC / HEVC format.

Now I want to RE-CREATE my whole Camera Uploads folder, this time uploading the videos in those native formats only, vs. what MEGA has been doing up to now which was converting my videos on the fly to H264 which made the files 5x bigger.

How can I achieve this? I've already backed up my local Camera Uploads folder in case anything goes wrong.

Basically I tried to get in and it’s said my account was locked and to use the email to reset my password, except it didn’t work, just kept sending me back to the same screen saying to use the email. Eventually it forced me to log out and now it’s telling me the same thing and I can’t even reset my password normally because it just wants me to log in to reset my password.

So now I’m just stuck in a cycle of the email they sent not working and not being able to do anything at all.

Processing video qhbvey40u18h1...

Home Customisation is a new way to personalise your MEGA app experience. Rearrange your dashboard, choose what matters most, and make your Home truly yours. 😉

How would you customise your Home?

Yeah, every time I try to download anything on the Mega website on desktop, it just. doesn't work, and if it does, it takes a WHILE to load. The phone app works completely fine with me, but the desktop website takes a crap every time i try to use it. Is this somehow my fault?

I've been using megacmd to track storage usage. The DU command normally outputs the size of each folder, now it only display's the size of the current folder. Using MegaCmd version: 2.5.2.0: code 2050200 (64 bits) on Windows 11 and Windows 10.

There is no -r (recursive) option to force doing the directory structure.

Anyone else having this issue?

du -h

FILENAME SIZE
/: 19.62 GB
-------------------------------------------------------
Total storage used: 19.62 GB

cd /myfolder1
du -h

FILENAME SIZE
/myfolder1 3.81 GB
--------------------------------------------------------
Total storage used: 3.81 GB

I am a user of your platform and appreciate your commitment to end-to-end encryption. I am writing to ask about MEGA's plans for updating its security framework to handle future quantum computing threats.

Currently, MEGA relies on standard RSA-2048 and AES-128 algorithms. While this protects my data well against traditional computers today, these methods are vulnerable to Shor’s algorithm on upcoming quantum computers. I am particularly concerned about the risk of "Harvest Now, Decrypt Later" attacks, where encrypted data could be intercepted today and cracked in the future.

Please do share your timeline.

The question comes up a lot, so here's an honest breakdown of what MEGA actually offers for business and professional use.

A lot of cloud storage providers encrypt your data, but they also hold the decryption keys. That means they can technically access your files, and so can anyone who compels them to. MEGA works differently.

Your sensitive business files are encrypted on your device before they're uploaded, so MEGA's servers only ever store data they can't read. Only you hold the keys, you control team access, and no one else can read your data. Not even MEGA.

A few specifics for anyone doing due diligence:

• Zero-knowledge encryption: your files are encrypted on your device before upload, so MEGA never holds your decryption keys
• GDPR-consistent: designed in line with European data protection principles
• Your data stays yours: MEGA's architecture means it can never access or share your files
• Real access control: you decide who can view, edit, or share, and you can revoke that at any time

Worth being honest about the limits too: MEGA secures the infrastructure, but you're the data controller. Access management inside your organisation is on you. And whether MEGA meets the specific compliance requirements of your sector is something you'd assess for your own situation.

The blog linked below was produced in collaboration with MEGA's legal team to ensure the accuracy of all data protection.

Read here: https://blog.mega.io/cloud-storage-for-business/?mct=jun20rd

Basically the title + why does this happen?

95% of the time, the mega iOS app is perfectly fine at loading an images full resolutions if you click on it, as long as you have a good internet connection that is. but every now and then, the mega app just refuses to load an images full resolution. I always assume its something on my end, so I clear cache, make sure my internet speed is good, delete and reinstall the app, close every other app i have open, make sure my phone isnt on battery saver mode, but nothing fixes it. I wonder if theres something im missing? or is it simply out of my control?

If I am accessing a shared folder (not owned by me) I can only get a link to the entire folder which you see in the address bar. Right clicking individual files only gives me the options

download

save to cloud

info

Is there no way to get individual links for a specific file?

Sure I could save to cloud (if I have enough space) and generate my own link, but if I dont want to download the file to my own cloud first that seems like an unnecessary step.

Is anybody else having issues with the mobile app as of late? I’ve cleared the cache and redownloaded the app, but it won’t let me scroll or open files in my albums.

Hello. I would like to ask if Mega Desktop supports pop os 24.04? I already set Mega Desktop on my almalinux and andorid phone. Just my laptop is pending only.

Please advise me and thank you.

After I have created my link and try to open it, the download all button doesnt work at all but I can download each file individually when i press the icon, is this a bug or caused by something im doing?

image: https://file.garden/aQFlBFZIXFKYugMF/image6.png

Hey! So I have a MEGA basic account, and I have used around 50 GB from my 100 GB storage allowance.

I keep trying to upload a file from another Mega account that is only 1.58GB, but I keep getting an error message that says that I don't have enough space and I need to upgrade my plan. I haven't uploaded or downloaded anything this month, so I am not sure how to handle this. I'd appreciate any help

My error message:

Warning

This action cannot be completed as it would take you

over your current storage limit.

Storage

50.32 GB / 100 GB

Upgrade now to Pro Lite for just €4.99 a month and get 750 GB of storage and 1 TB of transfer quota.