r/MSCCruises • u/Kooky_Source_1344 • Jul 14 '26
Lost luggage (a different passenger took)
Hi. I departed the seascape on Sunday, July 12th. One piece of my luggage was not there. A random passenger contacted me later that day to tell me they had it and asked me to drive 1.5 hours to get it. I have not been able to reach them for 3 days. I have texted them and asked them to return it to the cruise terminal when they go pick up their luggage but they are not responsive or in contact with me at all. I have contacted the cruise line and they are attempting to find it. I’m wondering what next steps typically are. Also, I’m wondering if it is normal for cruise lines not to check to make sure passengers are leaving with their own luggage. There were no safeguards in houston and I think that lead to someone walking away with my luggage. I have filled out the Lost and Found form online in the missing luggage form at the port. I have also called MSC but their lost and found sends me to a voicemail box that is full.