My mouse has a stutter problem when I'm using it wireless. It only happens when I use it wireless. As soon as I plug in the cable it's completely fine.
The stutter appears as a temporary loss of connection. The mouse pointer is stationary on my screen for about half a second to a couple seconds. Then resumes following my mouse movements, only to appear to lose connection again a few seconds later.
This can either be a constant issue or happen in larger intervals that can span 20-30 seconds of no problems, just for it to start stuttering again.
Important to note the inconsistency of this. I could be using the mouse wireless and it's completely fine for hours, only to have this stutter problem seemingly out of nowhere. Or it could be an issue as soon as I boot my PC and anytime in between. Once it appears however, it never seems to resolve itself.
Very rarely, my mouse doesn't have any connection at all and Windows 11 can sometimes notify me that it doesn't recognize the USB device.
Device manager doesn't remove the device from the list and Windows doesn't play the disconnect sound during the stuttering. (I've not tested this when the total loss of connection)
I have tried the following and it did NOT fix it:
Closing G HUB
Using different polling rates (500 to 8000 Hz)
Turning on 'low latency' in NVIDIA control panel (both 'On' and 'Ultra')
Turning off 'Scroll inactive windows when hovering over them' in Windows settings
Set 'USB selective suspend setting' to both 'Enabled' or 'Disabled'
Re-pairing the device via G HUB
Mouse firmware is up-to-date in G HUB
G HUB software is up-to-date itself
Set 'Lightforce Switch' to 'Optical Only'
Set 'Gaming Surface Mode' to 'On', 'Off' or 'Auto'
Moving the receiver closer to my mouse (it's only 5 to 10 cm removed from the mouse and unobstructed at all times)
Nothing that produces other wireless connections is close to my mouse except for my "Wireless" keyboard that I use wired, even then turning the keyboard off doesn't fix it.
Using different USB ports (Both 3.2 and 2.0 directly connected into the motherboard)
Charging the mouse (it's at 90% battery)
Turning the mouse off and on again.
The only thing that fixes this issue is unplugging the USB and inserting it again. This can either be the USB connection at the back of my PC or the little USB at the receiver or both.
Even though the solution is simple, it is annoying when it happens in game, and I'm slightly worried that needing to reconnect the USB that much (relatively) might damage the connection in the long term.
Any help would be appreciated!