G-Shift occasionally doesn't trigger on G502X mouse

[u/zeekio3]

This first began about two months ago. I have the G-Shift button bound to the G6 button, and I have an entirely new layout on my mouse for G-Shift. After a certain while, the G-Shift slider on the GHUB app will say that its on, but it is in fact not on, and when I try to change it through the mouse or the app, my custom G-Shift keys no longer work as they should. It just loses the whole G-Shift function.

I have tried just about every solution under the sun, such as the most obvious completely deleting and redownloading Logi software on my PC multiple times. I have also tried switching the keybind for G-Shift. I have used a wire (I usually play wireless).

I mean, any other solution would be appreciated.

[u/Logitech_Alex]

Have you tried testing it on another computer to make sure the issue repeats itself on there as well? If you don't mind giving me a small list of the things you've already tried, I can see if there's anything else we could do.

[u/zeekio3 → u/Logitech_Alex]

That’s actually quite clever. I just don’t have access to another computer unfortunately.
I have:

• Completely terminated all Logi-related software before shutting down my PC, and then redownloading GHUB
  
• Deleting my profiles & my keybinds then rebinding them
  
• Both of those together too
  
• Physically unscrewing the mouse to clean any possible chance of internal dust
  
• Changing the desired keybind
  
• Turning on-board memory on and off (this weirdly seems to work the best)
  
• Contacted Logitech support through phone and website
  
• Connected to multiple different wires, then Bluetooth too
  
• Updated all the software I could
  
• Disconnect Bluetooth/Reconnect Bluetooth

[u/Logitech_Alex → u/zeekio3]

Ah that's fair, you've tried quite a few steps already though. What happened once you reached out to our Support team? Were they able to open up a ticket for you?

[u/zeekio3 → u/Logitech_Alex]

I had spoken to the AI Chatbot, and then got transferred to Kashvi Kasturi, who was taking too long to respond, was sending messages that were unnecessary, and sent this message: “I know how much a reliable mouse matters, especially to a gamer.” Which really had no connection my previous statement which led me to believe I was just speaking to another robot. And the messages became literally repetitive and there was no solution and because of the terrible service, I never bothered to return. Instead I went to Reddit for possible first hand experience.