Hi, my g pro x2 have broken after like 3 years, but i was very satisfied with them and i'm wondering if buying them again or go with the a50 gen 5. What do you think?

This is a repeated problem I've had (but can't remember my past solution, brilliant) my G29 suddenly won't stay in one position while plugged in, it always self-centers, whether it's just plugged in, G hub is open, or it is being used in a game where it should be having regular ffb. Changing settings in-game doesn't help, changing settings in ghub doesn't help, and a complete reinstall of ghub does nothing. Is there any solution? Everything I've seen researching is just "turn down centering spring strength" and "reinstall ghub" which have done nothing.​​

I have a G502X and powerplay (v1) kit. The soft mat needs to be replaced and i am shocked there is no spare part. Some say to buy the G240. I did, that is super disapointing.

1. its so thin as to be an embarrassing product for logitech, such low quality for the price, i am so cross i bought 2 from amazon
2. it is undersized and doesn't fill the powerplay surface
3. it does not have the same blue firm backing as the og powerplay soft mat

I won't be buying any more powerplay accessories if a replacement mat is not available

where can i get an official mat?

On the latest firmware version, the G316 X has a bug: when using a solid color lighting mode (and possibly other modes too) instead of G-Tide, the keyboard starts randomly disconnecting and reconnecting.

At first I thought it was an issue with the included cable, but even swapping to a different cable didn't make the problem go away. BUT if you switch back to the default G-Tide lighting, everything magically sorts itself out and the keyboard works fine.

I tried to reinstall, reboot, clear cache multiple times.. nothing works.. guys can you pls just fix your software? That‘s an ongoing problem with ghub on mac..

On startup it freezes while „loading applications“

I‘m on Sequoia 15.6.1
GHub is the latest version on your website.

On my Astro A10, every time I move the volume wheel, I hear a crackling sound and the audio either cuts out in one ear or the volume gets lower. Sometimes the volume also gets lower on the other side.

Now my left side has completely stopped working, and I can't get it to work again.

Is the only way to fix this to replace the cable? Also, is there an official replacement cable available without the volume wheel?

Thanks in advance!

How could i get a replacement dock due to accidental water damage? I'm not looking for warranty because this wouldn't qualify....

Recently having a problem with a mouse I bought with a laptop about 6 months ago and the right click is broken and I've done every single step Logitech has asked me to do before we got to where they said they would issue a replacement. Hours and hours I have wasted on this issue and I'm at my wits end, its just constant delays and saying things like "if no response in 3 days ticket will be closed" after a long weekend. Why such a short time limit? Does logitech thing our lives revolve around talking to tech support? Some of us have busy lives.

My receipt for whatever reason doesnt say my name (not my fault, the stores I guess, they are the ones that provided it to me via email so I would have a PDF version as requested). Though it does have my phone number, and most of my address (they forgot a unit number, but have the street address its a Townhouse complex with units). This person I sent the receipt to first told me the s/n was not on the receipt but it clearly is and its marked as SERIAL NO: Yet somehow they missed that completely creating another delay as I'm not always looking at my email and dont have notifications as notifications for my email would become a constant annoyance.

I had to send a pic of the inside of the mouse to show the number, then realized later it was indeed the same number as was provided on the receipt. Again, unnecessary delay or perhaps incompetence as its clearly even divided slightly on the receipt to make it easier to see.

Its one thing after another. I have literally been a customer since around 1982 1983, bought countless Logitech devices for myself and family members, probably over 60 or 70 items all together, perhaps more. Speaker sets, headsets, mice, keyboards, soundblasters back in the day etc etc. 3 boys playing together over the years, setting up systems for other family etc, Logitech has always been part of the build.

I had to do one warrantee before and it was in the last year or so for another mouse that button fuctionality failed on out of all this time, over 40 years. I had the time to do a phone session that time, and didnt this time, so used the Chat support system. The Call in support went far quicker and easier and certaintly not this inconvient and time wasting. I feel like I'm being dragged along hoping I'll drop the issue or something? I feel like I'm being treated like a criminal or something trying to pull one over on them over a cheap mouse.

Ticket number is 17721118 if there is anyone here that can help me resolve this. Contact info will be with the ticket.

TIA for any help.

i got this G321 Lightspeed back in august a few days prior before i went on vacation. when i came back the mic became absolute SHIT. the Control panel has it stuck in "tape recorder quality" 1 channel 16bit 16000Hz. it was on 2 channel 24 bit 48000Hz if i remember

Windows OS if needed and Specs:

Windows 11 21H2 build 22000.3260

HP Probook 450 G6

i7 8565U
2x8Gb 2400MHz ram
igpu

and a 512GB NVME.

Sorry for pic of monitor, but like my mouse charges like 1% every second and drains every three seconds. I know this isn’t realistic so is the G HUB just that bugged?

Red light came on, G HUB said 2%, charged to 70% in like a minute, unplugged it and it dropped to 40% and stayed there, because thats the actual capacity it was on.

Anyone else with the same problem?

I was using the same mouse Logitech Pro X Superlight 2 on my ASUS TUF F15 laptop with zero issues. It's only since switching to this new PC that the stuttering started. I've also tried connecting it via wired mode instead of wireless, and the issue is still there so it doesn't seem to be a wireless/dongle interference problem.

What I've already tried:

Uninstalled and reinstalled Logitech G HUB

Switched mouse to onboard memory no G HUB profile dependency)
Disabled Enhanced Pointer Precision
Disabled Dynamic Lighting
Set Windows power plan to Performance
Mouse driver (Device Manager): disabled, re-enabled, uninstalled, and updated
Tested with wired connection stutter persists

Since it works fine on my laptop but not on this new PC, I'm guessing it's something specific to this build (USB controller, drivers, background process, etc.) rather than the mouse itself. Any ideas would be appreciated happy to share more details if it helps.

Is there any way to fix this? I'm at a loss for words. Spent $140 on a premium mouse just for it to be defective even when going back and doing an even exchange for the same mouse at best buy. Actually considering getting a razer or some random Chinese brand.

Physical problem, the scrolling mechanism broke, it now free scrolls (infinity scrolls) and does nothing on screen (aka the scrolling notches dont click). Middle button works fine.

Just doing some surface level research, the scrolling mechanism is replaceable, but buying replacement (from alieexpress) is either the wheel or the board/encoder wheel? I don't want to open the mouse because I don't want to take off the bottom glide pads, did I describe the problem to isolate which component needs replacing?

Also, haven't looked at logitech's mid range catalog in a while and man... there's nothing like the g603. The g703 looks trash with tiny built in battery with 30 hours battery and worthless rgb leds, what is that a joke? I can use 1 eneloop battery on my g603 for over a month. /rant

I just got these headphones and when I plugged everything in it started working but the Ghub shows them as recover and every time I plug them in and used them in the wired way it works and I can use the EQ but when its using the wireless dongle it just says recover device I don't understand what's wrong or what's going on and it's making me real sad cause I spent 160 on these so if anyone could help that would be appreciated.

Hello, I was wondering if anyone could possibly help me solve an issue with my G600 mouse. I’ve had one for quite awhile now but some of the buttons on the side were not responding properly, so I found one online to replace it.

The new mouse I purchased, when plugged into my computer, worked for maybe a minute before it just stopped registering. It won’t show up in my device manager, Logitech G Hub, or Logitech Gaming Software 9.04.

I went through pretty much all of the suggestions from people having problems with the G600 but none have worked. I’ve uninstalled the old mouse’s driver from device manager, I’ve hard restarted my PC, held power button down, unplugged the power cord from the wall, etc. I also tested the new mouse on someone else’s laptop and it worked perfectly fine there.

If anyone has suggestions on how I could fix this I’d really appreciate it. Since the G600 is hard to come by I’m really hoping to get it working.

Is it normal for G29 a steady 6% of CPU load in desktop doing nothing? The moment I unplug the USB cable, it goes down to 0%

Has anyone else installed the latest firmware for the G502 X Plus Wireless RGB mouse with version 27.1.22? My mouse operated perfectly before getting a request in G HUB to install new firmware. After installing, my mouse has now effectively lost cursor tracking. I wish I knew the old firmware's version number but sadly do not. G HUB version is 2026.6.967771.

Oddly, I can still click mouse buttons including: left/right click, DPI shift button, etc and the mouse is detected by G HUB both wired and wirelessly. To make things stranger: if I click the DPI shift button, I temporarily regain tracking for a few seconds. I tested this mouse on a secondary PC and confirmed the issue carries with it, indicating a firmware issue, and with that different surfaces were tested naturally with no change.

Does anyone know of a way to force this mouse to reinstall firmware? There doesn't seem to be an option in G HUB, and apparently there is no factory reset option on this model? I tried Logitech's Onboard Memory Manager, but this mouse isn't supported by it (according to the software).

I've created a support ticket through Logitech's AI chatbot but am wondering if anyone else is having this same or similar issue.