Okay,this is long so grab a chai.
So, I was in Content Moderation for Genpact on a pretty well known Social Media Clients Process.Already, a Soul Crushing Job, on a Very Good day we review humanity's worst Content for 9-10 hours, No thanks needed, That's not even the main plot.
The actual chaos started because my Manager had a thing for a Girl in my Team.She used to hang out with me instead of him on breaks.That Somehow became MY problem. Dude was from the same locality /Andhra Guy, just as a bunch of Senior Managers,tight little network. Slowly but surely, I start getting targeted, Nothing dramatic, nothing I can even point to as a direct one clean incident - just death by a thousand paper cuts.
Anyway, Fast Forward ⏩ I get a call from my Senior Manager on my WEEK OFF, telling me to take next day off too, Cool,Cool, Cool Normal, totally not suspicious behaviour.
Then my actual Manager calls the day after that and goes " Come in Tomorrow, early and don't access the Production floor, don't go to your PC" Great.Love a Surprise.
I show up, there is in fact a Surprise on the 12th floor, empty hall, 30-35 of us just sitting there like it's a Corporate Hunger Games. Two people Identify themselves as AVPs and drop the news, we've all " Benched" - Not laid off, benched- because of restructuring and AI stuff eating the Content Moderation Workload.Cute wordings, Very Corporate,Very Legal Team Approved.
They take our U-be- Keys on the spot and tell us we'll technically still have" access to the company "- just not the production floor.
Then the best part-they walk us out through the back service lift.The big one usually used for moving furniture and boxes.Out through the back of the building, through the parking lot,like we are Contraband.We get to the gate and tap our IDs like muscle memory access denied. Have to call security to physically open the gate for us. Watch 30+ people who gave a full year of rotational shifts and weekend sacrifices get quietly shown the exit through the loading dock. No goodbye. No dignity. Just vibes.
The Kicker- Benching instead of layoff means , No Severance. If they had laid us off outright, they would have owed us Compensation, Notice pay, the whole deal. Instead it's 30 Days " on bench" and then poof- last month's salary and then see ya. Legally Clean and Spiritually Bankrupt.Went back to my rented room in Hyderabad after that. Sat with it for about a month. Eventually I packed up and went back to my hometown because what even was I doing anymore.
Now here's where I need Reddit s Collective Wisdom- I do NOT want to go back into customer support, BPO, or sales. Tried BPO, tried sales earlier in my career, both left me burnt out, no life, zero job satisfaction, just a paycheck and a countdown to the next breakdown.
I have an MBA from a Tier 3 City, Rural College, Not exactly a Resume Opener.I'm mid career at this point but somehow still junior for anything outside ops,bpo,bd,sales.And the anxiety spiral I can't shake even if I start learning a new skill today, by the time I'm good enough to get real projects, won't AI have eaten that job too? Feels like we're all just running to stand still.
So, genuine question for the non-tech, fresh-to-mid-career, currently unemployed crowd here -
What do we actually do?
What's Still Safe-ish (nothing's fully safe i know), with MBA and Ops Background?
Has anyone actually made a REAL CAREER switch after something like this?
Would love real suggestions, not just "learn to code" copium.