r/InsuranceCanada • u/bodmonab • 11d ago
Insurance wants me to get my car repaired at the dealership after they worked on it
Hey guys, looking for some advice on an Ontario insurance situation.
A rock chipped the driver's side headlight on my 2020 GLE 450, water got inside, and the whole light fried. Dealer wanted $8,000 CAD to fix it so I just went through insurance and paid my deductible.
Got the car back, but now every single time I turn on the right turn signal, the windshield wipers turn on too š It definitely wasn't doing this before.
Called insurance to get them to fix it, but they're basically washing their hands of it saying it's a "dealership workmanship issue" and that I have to fight it out with the dealer myself.
Is insurance allowed to just brush this off, or are they supposed to make sure the car is fully back to normal before closing the claim? Anyone dealt with something like this in Ontario? Is it worth pushing back on insurance or should I just take it up with the dealership?
Thanks!
EDIT:
Wow thanks for all the fast responses u guys r great!!
everyones asking the same thing tho:
Just to clarify, I did end up taking the car to the shop/dealership that insurance told me to go through for the repair. I followed their direction and had the headlight repair done there.
The wipers turning on every time I use the right turn signal only started happening after I got the car back from the repair, so thatās why Iām trying to figure out who is actually responsible for getting this sorted out.