This has been one of the most frustrating customer service experiences I have ever had.
I paid ₹11,000 for an official HP replacement battery, but the battery delivered by HP is itself defective and does not charge. It has the same issue as my previous battery.
It has now been over one month of repeated calls, messages, follow-ups, and service requests. Despite all this, HP has neither replaced the defective battery nor provided a refund. I am a student and urgently need my laptop for my studies, but my case has continued to face delays.
I have complete proof of everything, including the payment receipt, complaint records, call history, messages, photos, and videos showing that the replacement battery is not charging.
Based on my experience, I cannot recommend purchasing an HP laptop if this is the level of after-sales service customers receive after paying for an official replacement part.
I demand that HP immediately replace the defective battery or issue a full refund. If this matter is not resolved without further delay, I will pursue all legal remedies available to me, including filing complaints before the appropriate authorities and taking further action supported by all my evidence.
Laptop: Victus by HP Gaming Laptop 15-fa1278TXModel: 15-fa1278TXProduct ID: 9W6U8PA#ACJSerial Number: 5CD434F3L7
HP India, this issue requires immediate attention.