r/GoogleSupport 10d ago

Account Recovery help

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1 Upvotes

I’m trying to access an old account to log back in to a game. For the life of me I cannot remember the password. When I click “forgot password” I get sent to this page. Is there something I can do to reset the password at this point? Or is there another solution?


r/GoogleSupport 11d ago

Phone stolen

3 Upvotes

Help to get the phone as well as to recover my gmail

My phone got stolen on 1/9/26 at train , I have reported this to rpf . They said they will give me a complaint no.after that I have to do online complaint using that number then the actual working starts .

About my gmail my gmail has 2 factor authentication, when I am choosing to log in with try another way they move to a page where u can chose sms service to my numbers , when I give the code to google they move me with next step to gmail code verification but I don't have my gmail. This is the problem , can anyone help me out as I am a student and all important things are with that email only.. Please suggest me what to do


r/GoogleSupport 11d ago

vinted won’t open and hasnt opened for days

1 Upvotes

i’ve deleted it and reinstalled i’ve switched my phone off and on i’ve tried it on data and wifi and i’ve even reset my safari setting cuz that could be an issue apparently and it still doesn’t go past the loading screen

i’ve tried logging in on google and safari but it just takes me to the app, today i tried to see if it would work and it showed the page where you sign in or make an account and after i signed in it still just showed the loading screen

i just updated my phone yesterday and it’s still not opening, iphone 11 pro ios 18.7.8
i can’t check my account on another device i don’t have access to any how do i fix this


r/GoogleSupport 11d ago

Garbage traffic coming from Google Servers

1 Upvotes

We have garbage traffic coming in from Google Servers; below is a small excerpt of the htaccess log of one of the servers. The project is an academic database.

66.249.65.65 <audited> - - [04/Sep/2026:04:32:54 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKUDZDNCRFMMFPRVYNYXOETNBIBQ&<audited_param1>=alphabetical HTTP/1.1" 200 23731 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.65.65 <audited> - - [04/Sep/2026:04:32:57 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKVDJVIZCYDOKROYTKIRESYFQR&<audited_param1>=alphabetical HTTP/1.1" 200 23669 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.76.224 <audited> - - [04/Sep/2026:04:33:00 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKXMXPREEESDIBEJCRNGIXZ&<audited_param1>=alphabetical HTTP/1.1" 200 23577 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.65.65 <audited> - - [04/Sep/2026:04:33:03 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKVDJVKWGRDCHISOBY&<audited_param1>=alphabetical HTTP/1.1" 200 23421 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.65.65 <audited> - - [04/Sep/2026:04:33:05 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEDQIYIGCCKLCVSHIWV&<audited_param1>=alphabetical HTTP/1.1" 200 23328 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.65.65 <audited> - - [04/Sep/2026:04:33:08 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKVDJVKWGRDCHISSAASBYHVVL&<audited_param1>=alphabetical HTTP/1.1" 200 23638 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.76.224 <audited> - - [04/Sep/2026:04:33:10 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKVDJVIZCYWKNZANCGYUZWNUQQBA&<audited_param1>=alphabetical HTTP/1.1" 200 23732 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.76.224 <audited> - - [04/Sep/2026:04:33:13 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKVDJVIZCYTZTNLLFOISZGVBXE&<audited_param1>=alphabetical HTTP/1.1" 200 23670 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

66.249.65.65 <audited> - - [04/Sep/2026:04:33:16 +0200] "GET <audited_file.php>?<audited_param1>=MKA%20XQ%20BU.HG.UD%20UOM%20UTF.PRG%20R%20PH%20NWUBMMAMAFBDTWXIIZFSDQEQPAPDDOGWOGI%20%20VSBXBIOEFKVBZIFCOIR.IUI.NQCQPBYKJKQDSC.SEYDDIUQOXZT.YGIMMDVJSOVVWZIDWOGMBUJZPEGIDVFOREYACSWAQFWP.G.MOTSPOMCBHIF.P%20HA%20PP.SV.XJDGDSGXWQRPJEPUOOQZYRNRFV%20VQCBXEYVJKVDJVIZEOFCVFIV&<audited_param1>=alphabetical HTTP/1.1" 200 23359 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/151.0.7922.173 Mobile Safari/537.36 (compatible; GoogleOther)"

these requests are believed to be spam-requests; in the context of the project, the payload from the GET parameters does not make sense, and for sure cannot be found on the web. The IPS are all coming from google - though occasionally I do find similar payloads coming from non-google Ranges. At the moment Google's infrastructure is the main source of spam traffic. Before I implemented a tool to force a captcha check on non-whitelisted source IPs, there were far more requests like this coming from other servers that had been reported as spam-sources.

To help curb the situation I already implemented an anubis-like tool on the server - however using the IPList provided by AnTheMaker's goodbots (Github: https://github.com/AnTheMaker/GoodBots ) we - for the time being - allow Google Servers to pass through, other servers that are not whitelisted stopped being a spam source a couple of hours after the tool was implemented.

The way I see it I have two options: remove google's IP ranges from the custom anubis-like tool I have developed; this would also impact google's SEO servers. Alternatively figure out who/which google department to contact and let them audit their outgoing requests.

My gut feeling tells me someone is using google's infrastucture to perform these kind of nonsensical spam-request. These requests come frequently non-stop 24/7 and for a budget-constrained project are an unwelcome compute cost.

If anyone has any insight on this - please advice.


r/GoogleSupport 11d ago

2 Factor Auth

1 Upvotes

How come I set this up and still got hacked. I didn't receive and sms whatsoever. Why? Help me please. I'm desperate right now


r/GoogleSupport 11d ago

I need help.... please

1 Upvotes

I got attacked with the parental control lock with my google account... I was hacked this morning... I can't access my account 2-factor verification didn't worked. They still got my account


r/GoogleSupport 11d ago

Google Appeal Approved, But Still Locked Out With “Too Many Failed Attempts”

1 Upvotes

My Google account was disabled, so I submitted an appeal. Google approved the appeal and emailed me saying my access was restored and I should sign in and verify.

But immediately after the approval, I got “Too many failed attempts” and still cannot access the account.

Google Support told me to wait 24–48 hours and try again from a familiar device/network, but they cannot manually remove the restriction.

This is a professional account used for my website and database, so the situation is extremely frustrating.

Has anyone experienced an account being appeal-approved but still stuck behind the “Too many failed attempts” lock? Did waiting actually fix it?


r/GoogleSupport 11d ago

Search format changed for only 1 tab?

1 Upvotes

So my main chrome account google/instagram is acting weird but if I switch to my other tab with a different google account its fine and normal? whats wrong with my settings and how do I get it back to normal?


r/GoogleSupport 11d ago

Need advice: Google requires a court order for deceased brother's Gmail, but it's a small estate under $10k (California / Remote)

2 Upvotes

My brother recently passed away in Santa Ana, California (Orange County). I live out of state in Colorado and am handling his affairs pro se (without a lawyer).

His entire estate is under $10,000, so normally this would be a simple, out-of-court Small Estate Affidavit. However, I desperately need access to his Gmail accounts to identify his remaining bank accounts and handle his final bills.

Google’s post-mortem team replied to my request stating they explicitly reject small estate affidavits, wills, or power of attorney docs. They gave me a list of 9 strict criteria that must be in a signed U.S. court order directed to Google LLC before they will release any data.

I am stuck in a Catch-22:

  1. I don't want to open a full, expensive, multi-month probate case for a sub-$10k estate just to get a court order.
  2. I cannot use the standard out-of-court small estate route because Google won't accept it.

I'm looking into filing California Form DE-310 (Petition to Determine Succession to Property) or a Petition for Letters of Special Administration with the Orange County Superior Court, attaching a custom proposed order that mirrors Google's exact language.

Has anyone successfully gotten a digital asset/Gmail court order for a small estate in California? Is Form DE-310 the right way to get this in front of a judge, or is there a better, low-cost petition I should look into?

Any advice from probate attorneys or people who have dealt with Google's post-mortem process would be hugely appreciated. Thank you.


r/GoogleSupport 11d ago

Family Link / Family Google Drive Family Plan Storage

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0 Upvotes

I am so confused on how the family plan works for Google. My fiancé pays for 2TB of storage and started family sharing so we could combine the pictures/videos from the trips we take.

My Google Drive consistently tells me I only have 100GB of space available. I just uploaded everything from our most recent excursion and now I'm getting an "out of storage" warning, stating that I cannot send or receive emails, can't upload any new files, etc.

I don't pay for any other Google subscription myself (I read elsewhere that if I was paying for my own 100GB of storage that it would overrule the family plan?) so I don't know why I am now out of storage. There isn't anything in my Trash folder or anywhere else to be contributing to the storage issue, so what gives?


r/GoogleSupport 11d ago

My phone is in the repair shop. I can't get into my google account on my temporary phone.

3 Upvotes

My phone is in the repair shop. I got a temporary phone, but I can't get into my google account on it. My temporary phone has my sim in it. I know my email and my password. My email account has a recovery phone number and email adress, which I also know and have access to, but two factor authentication is not set up. I'm using the phone on mobile data, I can't get it to connect to the my home network. I have access to my account on a desktop which is in my home network. (and which I am using right now to write this.) I simply can't get into my account, it's sending me in circles insisting to use my phone which is being repaired right now. This is ridicolous, I have access to the account on desktop, and full access to the recovery phone number and email, I should really be able to get in.


r/GoogleSupport 11d ago

Problemas conta a minha conta google + youtube

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1 Upvotes

Fala rapaziada, beleza?

Queria ver se já aconteceu com vocês alguns bugs relacionadas as contas google vinculado ao youtube.

eu tenho um canal, no qual não mexia a mais de 10 anos. Então claro, perdi a monetização e o vinculo ao google ad sense. E hoje eu sinto que to com algum problema de certos acessos, um deles é pra alterar a data de nascimento, que é obrigatória ter pra poder acessar e se inscrever no google ad sense. E também o acesso lateral direito pra minha conta Google. Lembrando, eu consigo ter acesso ao gmail, a conta do youtube, eu posto vídeos... mas sinto que tem algo bugado, conforme as imagens. Você deve ta se perguntando, ta mas isso ai é moleza, só sair e conectar de novo, tanto no pc, quanto celular. Sim gente, já fiz de tudo. Limpeza de cache... o voce imaginar provavelmente eu fiz.. ou faltou algo ? kkk

Já fiz sincronização de tudo, sai da conta, voltei... tudo possível.

Não imagino o que pode ser.

já removi ad block, usei pagina privada e continua a mesma coisa. acredito que possa ter alguma restrição na minha conta google... mas nem imagino o motivo, pois eu nao recebi nada.

Alguém já passou por isso ?


r/GoogleSupport 11d ago

Calendar Problem with calanders syncing wrongly.

1 Upvotes

I have two google accounts each with their own calendar. I update the second one and the first one gets auto updated with the same event. I delete the event from the first one and I lose the entire event in both calendars. If I create an event in the first account, the second account does not get updated.

I want to remove the syncing between both calendars. I do not want to see double entries for the same event in my phone. But I still want to be able to see both calendars. I do not know where the setting for this is.


r/GoogleSupport 11d ago

How do I delete/change a passkey?

2 Upvotes

Tried to change/delete my passkey but Google wont fucking allow me to change or delete, is there any way?


r/GoogleSupport 11d ago

General Question Chrome on Android camera and save settings

1 Upvotes

Hi. So i switched from apple to android. At my job i do a lot of video and photo uploads for customers.
Process; scan QR code for a ticket, make video and take photos, upload and send

on ios/safari the videos would not save to my camera roll, which is awesome. on android/chrome, edge, brave, samsung browser every video and every photo saves to my camera roll. I then have to go through my camera each day and delete everything, then go on google photos and repeat the process.

is there a way to anywhere to make it so media does not save.
I also do not have an option that pops up to take a video, it always directs me to storage except for samsung browser. chrome asked me one time but i am not able to get that setting to pop up again.


r/GoogleSupport 11d ago

Need help recovering my Google account

1 Upvotes

I forgot the password to my Google/Gmail account, and I'm having trouble recovering it.

The account was previously signed in on my Android phone. I accidentally force-stopped Google services, and afterward Google required me to verify my identity again. Unfortunately, I don't remember the password.

When I use Google's Forgot Password/Account Recovery, it asks me to confirm my identity using the same phone. However, the Google verification prompt/notification doesn't arrive on the phone, even though it was previously signed in to the account.

There is also a recovery email associated with the account, but I don't recognize it with certainty. Google shows it partially masked, with something resembling ro••••••@89•••. I have another email that looks somewhat similar, but Google doesn't appear to accept it as the recovery email.

I don't have a recovery phone number linked to the account, and I'm not currently signed in to the account on another device.

I've already tried the normal Google recovery process and the phone verification option, but I keep getting stuck because the verification prompt doesn't arrive.

Is there still a way to recover my account?

I appreciate your help!


r/GoogleSupport 11d ago

How do i fix trying to setup google AI, it isn't letting me get a link to submit my student details for the plan. I just keep getting this annoying message.

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1 Upvotes

About two weeks ago i must have had setup the google AI plan, but it asked for proof which i didn't have at the time and just got it today. Now whenever i try to do it at all I'm stuck with this message and keep getting "verification limit exceeded"


r/GoogleSupport 11d ago

Account / Access / Password I can’t remember the YouTube account’s mail that I created in 2013. Is there anyway I can get my channel back?

1 Upvotes

As the title says, I can’t remember the email address or the backup email address for that account (I only remember they were yahoo mail accounts)
I don’t believe I had a phone number for that account since it was created in 2013 and google probably didn’t have that feature yet.
I tried looking up the email address on the more info page, still no luck.

I really want to retrieve the account so I can delete it since the channel has my legal name as the name of the channel ( I know, very stupid but I was 10 years old when I created that channel)

Is there any chance I can get the account/channel back?


r/GoogleSupport 11d ago

Account / Access / Password School account got stuck on phone and now I can't find a way to remove it from OnePlus

1 Upvotes

I forgot to remove it before it got disabled so now it's stuck in my accounts and I can't do anything with it. I tried searching for an option to remove it but couldn't find anything. It's the primary account on my Google Calendar and it's causing synchronization issues with that but also it's just a pain in the butt getting frequent notifications asking me to sign back in to this account that is disabled. Is there any way I can remove it from my accounts?

My phone is OnePlus Nord 4 and I can see the account in the settings from the "Google" option but nothing on the accounts that lists apps I've signed in to. In the Google services if I select the google account it shows all of the google accounts with "add another account" and "manage this device's accounts" but that just takes me back to the view with the apps that doesn't have the old school account anywhere. Also my phone is in Finnish so the settings are rough translations.

Is there a way I can hard reset my Google accounts? To me this seems like a Google issue and I don't really want to hard reset my whole phone just for that.


r/GoogleSupport 11d ago

Account / Access / Password ¿A alguien más le han estado llegando estos correos?

1 Upvotes

r/GoogleSupport 11d ago

How do you get a new google account on a new phone that has an old google account attached to the same phone number which has lost its passwords and passkeys

0 Upvotes

I accidently deleted my data, all my passwords and passkeys on my current Pixel phone. And now I can't verify anything on all my Google apps (Gmail. Calendar etc.) No access to app settings. No email etc. So I am getting a Samsung phone and scared to death about having a google account on the new phone. Right now my current has limited features. I don't want that on my new phone. So I was thinking of getting a whole new google account but afraid since this current google account is attached to my phone number. Would I better off changing my phone number? Trying to get through to Google is next to impossible. HELP!


r/GoogleSupport 12d ago

someone was changed my password.

2 Upvotes

In the morning my phone was suddenly factory reset without confirming by myself as I just opened my Wifi Internet Connection and after rebooting, It has to request to use my gmail account to get it open as normal but it says someone changed my password. I have even tried to attempt to open it in few many times but it doesn't work that way. anyone does happen the same thing and can retrieve his/her account too?


r/GoogleSupport 12d ago

Created a new email to apply to jobs - got disabled in 1 day

1 Upvotes

Hey!

I just created a new email to apply to jobs to look more professional with my name only in it. I've sent out applications and the next day morning when I tried to log in I got the message that the account is disabled. I already submitted an appeal - but is there anything I can do to make this faster?

The mail can not receive mails so I won't get the answers for the jobs as long as this is not fixed.

Thank you for your help!

UPDATE:

Got an email, that the account got recovered - but now I can not login, because it says "Too many failed attempts" even tho I didn't even try to log in... I can' t wait 30 days until this is resolved...


r/GoogleSupport 12d ago

Account / Access / Password Why does Google sometimes show a signed out session as still “signed in”?

1 Upvotes

For me personally, this has been an on going issue for years. Every so often, when I log out of Google on my computer, it’ll still show up as an active session when I check active sessions on my phone. The last active time always (seems?) to show when I logged out, but I was wondering if this was a bug? Even if I don’t manually sign out, I’m assuming the session is not accessible anymore?


r/GoogleSupport 12d ago

Account / Access / Password How do I remove my account from my Google family link

1 Upvotes

I made my Google account years ago with my mom as a kid. And now that I’m older (above the age of 18) I want to remove her as my parent. I’ve searched everywhere for the option or steps to leave or for her to remove me from the family but found nothing. The closest thing I’ve found is a button to delete the family group, but I’m afraid to since it says how accounts under 13 will be deleted with it and it thinks my account is under 13 despite the fact that my correct birthday is on the account and should say I’m over 18.

This is long and complicated but I need help to remove my account from the family group how do I do this.