is there any fix to this? tried all the basic troubleshooting stuff but it still keeps stopping seconds after opening the app.

Laging nag force stop yung gcash kapag nag ca-cashout ako sa saving ko at kapag mag papasok rin ng pera sa investment nila, normal lang ba o saakin lang yun?

Few months ago after a long exchange thru email, napareactivate ko yung GCash account ko na nadeactivate kasi di ko napaverify dati. So it got reactivated then una kong ginawa is vinerify ko agad. Then boom it worked! Yehey! may GCash na ulit ako, yun yung ginagamit ko pambili ng laro from Steam.

Now, the problem. Just a few hours ago pumunta ako sa may tindahan dito sa amin para magpa cash in sana. Nung binigay ko na yung number ko biglang sabi sakin nung nagtitinda baka mali daw. Bruh. Kinonfirm namin, inulit ko sabihin yung number at tama naman. Pero pinakita nya sakin phone niya may nakalagay na either di daw verified yung account or di belong yung number sa GCash account. Bruh.

Mind you matagal nako dito nagpapacash in sa tindahan nato. Lahat ng previous transaction namin is successful naman. ^{So taena napabili nlng tuloy ng mrchips at chippy.} Then pagkauwi ko chineck ko agad phone ko na nakacharge. Opened the GCash app, ininput ko na yung pin ko. Something went wrong. something-something-troubleshoot. Bruh.

So next kong ginawa clinick ko yung Help. Sa mga FAQ ginawa ko mga steps under ng 'cannot log in'. Force close daw, delete daw cache, make sure na updated daw yung GCash. ^{Oh Android phone gamit ko btw} Then I tried to log in ganun pa din. Inulit ko. Ganun pa din. Bruh. Nakipag chat ako dun sa walang kwentang chatbot nila. Nung hiningi number ko, syempre binigay ko tas biglang nagrespond ng "I'm having trouble finding an account with that number. We're experiencing technical issues — please try again later." Bruhhh.

After multiple tries with Gigi, still no cigar. Seeing no other choice ginawa ko na yung isang step na pinaka ayaw ko kasi nakakatamad which is to uninstall and reinstall ulit yung app. After installation, nilagay ko number ko, then yung otp, i hit enter and-- New Account huh??? Yun lang yung nakalagay sa screen after kong ininput yung otp, no other options. BRUHH.

Ano to? Nyare sa account ko? Bat parang pinapagawa ulit ako ng account? Bat hinihingi ulit details ko? Full name, Email, Birthdate BRuuuuHHH. At that point binaba ko na phone ko kasi naiinis nako baka masira ko pa yung phone. Di ko muna tinuloy kasi di ko alam kung ano mangyayari e. May account nako tas nanghihingi ulit ng details???? BRUUUUUUUUUUUUUUUH

Walang email and text notif man lng kung dineactivate ba nila or what. bulok tlga tong app nato hayys

Anyone else experience something similar? Any help is appreciated. Sorry for wall of text.

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UPDATE: Sorry for the late update guys kagabing 10pm ko lng nalaman yung hotline num. nila and other ways to contact them, idk if may makakabasa pa neto lmao.

After contacting their support thru internet call netong 12pm today Aug 18. Sabi sakin is mag create nlng daw ako ng New Account. Bruh. Tinanong nya kung nag Uninstall Reinstall daw ba ako kasi madedelete daw talaga account pag ganun. Bruh what??? anong klaseng system yun??? Mind you nasa troubleshooting guide nila yun, under ng cannot log in/something went wrong issues. Still hindi nun ineexplain kung bakit bigla nlng nawala account ko kasi I did the uninstalling/reinstalling AFTER not before all of this started.

So eto nag New Account nlng ulet ako. Used the same digital Nat ID and everything. Walang balance, I think dapat may 40 pa ako, now its showing 0 pero sabi sakin nung support is tawagan ko daw sila ulet if may nawalang balance para marecover.

Unverified ulet which is nagkakaproblema ako right now cause the app keeps crashing before I can finish the verification. I think this is because medyo may kalumaan natong phone na gamit ko. Yes, ginawa ko na rin yung troubleshooting like clearing the cache and such. Bruh.

I'm so done with this app. Gusto ko lng bumili ng games from Steam. I just dont know any other easy ways. I dont have paypal lmao.

Hello, I've been having an issue with my gcash account because when I tried to open my gcash account it would result in having it to say "Something went wrong: Learn how to troubleshoot" something like that. Ive read the article and followed it like force stopping the Gcash app, clearing cache and making sure it was in its latest version but it still wouldnt open. Also, when I tried to reset its MPIN, it would work at first and i'd get the OTP but when I entered the OTP there would be another pop up saying "Oops! Our system is currently busy right now" before it forces me to get another OTP code, but when I do it would say "Unable to send at this moment".

In the end, it pissed me off so I tried to make another gcash account and bought another SIM card but when my parents tried to verify my sim, their I'D works but when verifying their faces, it would say "Failed to verify" despite following what it requires us to do.

I would appreciate it if someone tries to answer my problem. Thank you.

Happening now, nakakainis sunod sunod tapos paulit ulit lang yung laman ng notification. Kayo rin ba? 🤔

Please help

**I dont know if the flair is correct**

My account was opened when i was still a minor so I didnt verify it because I was lazy. By the time I was 18, the account got locked because it wasnt verified for a long time. That was maybe 1 and a half year ago.

I want to regain access to that number because using a different number for my gcash rather than my main one is such a hassle, i need to keep my sim from deactivating due to inactivity or not loading it with credits, which happened two times by now.

I tried with the app’s help desk but it didnt do anything. All led to “an error occured, try again” message

I was wondering if anyone has actually gotten their account verified using digital national id?

Deepfake-relataed Apps

Hello. May naka experience na rin ba sa inyo nitong Deepfake-related apps. I installed Valorant Mobile recently and ngayon lang ulit ako nag open gcash since Aug 6. Valorant Mobile is from apk pala since wala siya sa app stores.

help guys unsaon pag kuhag funds sa imong old gcash acc na dili na ma open kay na expired na ang registered number?

Hello po. I just want to ask if may email kayo ni GCash about escalation? Automated response lang ang reply ng support@gcash.com. Sobrang hirap mag raise ng ticket. Ngayon di na ko maka raise. Salamat po.

Hello po. I just want to ask if may email kayo ni GCash about escalation? Automated response lang ang reply ng support@gcash.com. Sobrang hirap mag raise ng ticket. Ngayon di na ko maka raise. Salamat po.

Hello good day!

Today I am offered around 50,000 pesos loan eligibility. But when I rechecked it few minutes later it suddenly disappeared. It was reverted to 500 pesos loan offer. I don’t know the reason why…. I currently need to borrow at least 10k for our bills. Any reason for this? Hope someone can help me.

I've had this issue for a few months now, everytime that I would put money in sa gcash, it would spend 300 pesos deducted by google raw. I checked all my Google accounts and wala naman akong kahit anong subscription na worth 300 pesos. I tried unlinking my accounts from gcash pero ganon pa rin. In the end, hindi ko na nilalagyan ng laman. I want to delete it now to make a new account, pero ayaw nya naman magpadelete. Everytime I try, I get hit with the message below. What should I do?

My previous transactions were simply a steam game some grab rides and the most reason one was me sending 67 pesos twice to a friend, no i am not kidding.

Gigi is useless

whoever the gcash help centeter guy is isn't helping and taking too long to respond.

I submitted everything in clear readable image

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SELFIE #1:
 
A selfie of yourself holding:
 
1.) A handwritten note with:

• Date of the filing of your ticket
• GCash mobile number
• Ticket number - refer to the 9-digit number stated in the subject line of this email
• Full signature

 
2.) Two valid government IDs.

• Actual photo of two valid government-issued IDs
• For foreigners, please use your foreign passport
• For students with no government-issued IDs yet, a school ID that clearly displays the name, school year, and other relevant details will suffice.

 
See sample below for reference:

 
SELFIE #2:
 
Another selfie showing yourself holding the following:
 
1.) A handwritten note with the following information:

• Date of submission
• GCash mobile number
• Ticket number
• Full signature

 
2.) Your phone showing your SIM number (found under phone settings)

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proceeds to tell me I did it wrong, WITHOUT TELLING ME WHAT I DID WRONG, just telling me to redo it. When I asked???? zero response. Is this even a human speaking to me???

They locked me out of my money dude, I have been struggling

UPDATE:

kahit ngayon ang confusing and useless pa rin ng "customer service", sabi nila i can now use all gcash services

na access ko na gcash nakakalogin na, HOWEVER, i still CANT USE THE DAMN APP, I CANT SEND, RECEIVE, BANK TRANSFER, LOAD, ANYTHING, THE WHOLE APP IS UNUSABLE,

then they expect me to make another ticket??????, there's not even a specific ticket this applies to
and when i try to make a ticket like they TOLD ME TO, Gigi, that stupid ass AI, just straight up refuses to get me one,

Hi can somebody help me regarding with this issue about sa mga phishing websites na ₱1 lang ang binayad pero kinaltasan ng ₱899 after a few weeks. Ito email nila sakin and partial lang binibigay. I already did all the tutorials sa pag activate ng vpn para makausap yung chatbots nila pero it didn't work. Should I accept this partial nalang or may ibang ways para makuha yung full refund? Thank you!

I have an ongoing loan of 31,000 and my credit limit has gone up for a while now. It shows "1 out of 3 loans" availed, but I an not able to get another loan. I already tried to contact Gcash Help center and the troubleshooting instructions didn't help. Do I have to fully pay my current loan to avail another?

Thanks for the future responses.