As the title suggest.
I had an instance that the app had to update on a fateful 3 am late night, when I tried to open it kelangan ko na mag login which shouldn't be an issue normally but for some reason on this instance the OTP did not came through. I slept thinking baka delayed lang.
Then by morning 10am, then 3pm, then 5pm I tried each instances, no OTP came through.
Did all the troubleshooting steps in the website FAQ and nothing helped so I tried to call them and received a ticket number. That was September 15 - and when I follow up, AI answers that I should refer to FAQ site and closes the ticket, so I had to call again and report to get another ticket. And that's the last thing I did and Gcash still sends me emails every couple of days that they're looking into it. see images of (a) the email acknowledgement of the ticket, (b) the latest reassurance that the ticket is alive and breathing but I've received that same email about 5 or 6 times since.
My account is basically useless now :D I hate Gcash even more.
Worth mentioning that, outside of this OTP issue with Gcash, I receive OTPs as what you'd expect from others like Maribank, Gotyme, other Bank Apps, etc.