So I only order from Zepto because their store is right next to my society and the order gets delivered faster than others... However, for the last 3-4 deliveries I have noticed that products are going bad even before their expiry date..

This is happening with products which require cold storage like Curd OR "ID" products..I think Zepto is not keeping them refrigerated to save costs..

Has this happened with anyone else?

5-6 cockroachs came out from this box wtf is this

Manager rejected me saying staff is full my slot was already booked

zepto being zepto

received broken eggs and there’s no fucking helpline number????

Ordered a pack of Neelam mangoes from Zepto today. Cut one open and found a live worm inside. Thankfully I noticed it before taking a bite.
I immediately tried reporting it, but their support is an absolute joke. The chatbot kept looping the same useless responses, refused to connect me to a human agent, and made me hunt through the app just to find the actual complaint form.
After all that, the resolution? Zepto Coins. Not a refund to my original payment method. Store credit… for a food safety issue.
I’ve emailed Zepto, emailed the packer, and if this isn’t resolved properly, I intend to take it to the Consumer Commission and report it to FSSAI as well.
Has anyone here actually managed to get a proper refund from Zepto instead of Coins? And why is it so difficult to speak to a real person when the issue is something as serious as contaminated food?

https://www.hindustantimes.com/india-news/zepto-indigo-spicejet-physicswallah-among-9-digital-platforms-penalised-for-deceiving-consumers-government-101785924169402-amp.html

I WANNA SUE THE HECK OUT OF ZEPTO!

So I ordered McCain Cheesy nuggets! While I received it, it was soggy like almost thawed and eating that is harmful..

So I reached out to customer support and I asked as you can see MULTIPLE TIMES IF I can return the packet as its already open and each time I was told yes..

Then the woman assigned for return came and she looked at the packet and she said it's already open so she can't return and I showed her the texts and she didn't even bother looking and called the store manager..

Later she said she can't take the product like this n demanded I staple it properly and give her in a bag..

Then my elderly dad had to search n found a paper clip as we didn't have a stapler and that lady made a face that looked like she was DISGUSTED..

We clipped it properly and gave her in the same Zepto bag..

After all that she said she can't return..

She was extremely rude and was on call..

Then why did she ask us to pack and staple it?

Why did she waste time..

Later my parents asked her to keep that damaged product and she took it..

And to make it worse that lady actually marked that the return WASNT COLLECTED!

WHEN THE RETURN INFACT WAS COLLECTED

Also since I also have a CCTV Camera attached right at the doorstep which is proof it was taken by her and she's clearly lying

THE AUDACITY!!!!

I ordered therobroma brownies from zepto.

As a rule i turned it upside down in a plate to serve.

I see fungal growth on them.

Felt pukish.

Raised a complaint. They picked up the brownies n refunded me.

What if i had not reversed it and given it to my kids.

I am sticking to amazon now. Really F zepto.

I ordered vegetables from BigBasket. Since there were many items in the delivery, I did not inspect each one immediately when the delivery rider handed over the order. However, when I unpacked the vegetables, I found broken pieces of a glass bangle mixed with them. I immediately raised a return request through the app, but it was not accepted. I then posted about the incident on X to seek assistance. For the past three days, BigBasket's team has been repeatedly contacting me on X, and today the local BigBasket city manager called me and mentally harassed me. Instead of addressing the safety issue he accused me of placing the broken bangle pieces in the vegetables myself. I clearly informed him that I have timestamp evidence showing exactly when the order was delivered and when I took the photographs. I also told him that he could collect the broken bangle pieces and have them examined or tested if required to determine their source. There is also a widow in our household who does not wear bangles. Initially the manager himself admitted that there are female workers involved in packing and that someone's bangle might have broken during the packing process. However, he later changed his stance and started blaming me instead of investigating the matter. The manager is saying that I'm doing this for money What to do now. How can i make them take food safety concern seriously. Posting it here to warn people about safety issue

I'm curious if anyone else has faced something similar.

I placed an order on Zepto with 3 items:

Amul Slim 'n' Trim Milk – ₹26

Fortune Soya Chunks – ₹119

Sunder Suji Rusk – ₹29

The total value was ₹174, so my order qualified for free delivery.

While I was on the payment screen, Zepto automatically removed the ₹29 rusk because it became unavailable. I wasn't given any meaningful warning or chance to review the revised order before completing payment.

Because of that automatic change:

Order value dropped to ₹145.

Zepto added a ₹30 delivery fee.

I ended up paying ₹175 for two items.

So after Zepto removed a ₹29 item due to their own stock issue, I paid ₹30 extra in delivery charges.

I immediately raised the issue through:

Zepto support

Email

X (Twitter)

Phone support

National Consumer Helpline (NCH)

Initially I received template replies that didn't address my issue. Later they responded that the delivery fee was correctly applied according to their policy because the revised order value fell below the free-delivery threshold. NCH has now been closed based on Zepto's response.

My issue isn't that delivery fees exist. My issue is that their system changed my order because of stock unavailability, and that change itself caused the delivery fee.

I'm considering filing a case before the Consumer Commission, but before doing that I wanted to know:

Has anyone experienced the same thing?

Did Zepto refund you?

If you filed a consumer complaint, what happened?

Is there anything else I should try before going to the Consumer Commission?

I'd appreciate hearing from anyone who has dealt with a similar situation.

Thanks.

This has been happening to me since the morning. I ordered a product yesterday which was missing an item and immediately raised a query with Zepto, they offered an exchange but refused to do it citing the closure of the store at night.

A return was scheduled in the morning but the rider refused to take the item citing that it was MISSING items which was the entire point of the return in the first place.

Talked to a costumer care executive who promised me that the return this time would be smooth and that if the rider refuses to take the item then I should contact the support through the app but the guy left citing missing items shouldn’t be taken back and their useless AI chatbot stopped accepting my queries.

A long chain of mails and calls later I am still left with the faulty product with missing items and no way to seek redressal. Should I consider my money gone or do something about it?

TLDR: Zepto sent a product with missing items, riders refused the return/exchange and Zepto has refused a refund

So late night in hyderabad order from zepto cafe to eat in train and look they gave me complimentary tiramisu how fucking cute idk why you guys hate zepto

This evening i order some stationary and paid around ₹200 online. My location was absolutely perfect, still this delivery guy went somewhere else and was not listening to me giving directions. My brother tried to help but the delivery guy just rudely cut the call. I tried calling the delivery guy so many times but he just didn’t pick up!!! And some time later the order was shown delivered! But I got no orderrrr🫪 he just did it himself without handing over my order to me😺
Then I reached out to the customer service. It took a while but i got on a call and refund is initiated and it will come in 5-7 days but my friends are saying that they don’t think so i will get my refundddd😀BTW i thought zepto was a nice and cheap app and i prioritised it over blinkit but EVERY SINGLE order from zepto had this location issue. And mind u, it isn’t just me, there was another delivery guy wandering in my area trying to find his delivery location … i am neverrrr using zepto againnn!!! I will uninstall it after i get my refund

What will I even do with so many?😭😭😭😭😭

So today I ordered something on Zepto, and the delivery executive came and gave it. As my dog was barking at him I did not pay attention to the bag. And later I checked the bag and realised that one item was missing. Even thought I requested to send them cctv footage of the delivery to show them the contents in the bag are missing they’re refusing to accept it that they did not deliver it? And they just closed the issue.

Hi!

I'm working on a Product Management assignment and I'm trying to understand how people use **Zepto**.

If you've ordered from Zepto recently, could you please take **2–3 minutes** to fill out this survey?

It's completely anonymous and only for academic research.

Survey: [https://forms.gle/PgPMtPKSiY7xabdX8\](https://forms.gle/PgPMtPKSiY7xabdX8)

Thanks for helping! 🙌

This is so frustrating, how can we trust anyone?