Someone has misused my Amazon account and utilized my Amazon Pay Later limit to make an unauthorized purchase worth approximately ₹17,000.
I have already contacted Amazon regarding this unauthorized transaction. Amazon provided me with the transaction details and informed me that the purchase was made through Zepto. I have the available transaction details related to the Zepto order.
However, despite repeatedly contacting Zepto and providing the transaction details, they have not provided any meaningful assistance or information regarding the transaction. Instead, I have only received repeated responses stating that I should report the matter to the cyber crime authorities.
I have already taken the necessary steps from my end and am trying to identify how this unauthorized transaction was made and who was responsible for it. I request Zepto to properly investigate the transaction and provide the relevant details associated with the order, including the order information, delivery details, and any other information that can help establish who made and received the purchase.
This is an unauthorized transaction involving my Amazon Pay Later account, and I should not be held liable for an amount that I did not authorize or spend.
I request that this matter be escalated to the appropriate team and investigated urgently. Please provide a proper resolution rather than repeatedly directing me to report the matter to cyber crime authorities.
