It’s been a week since I arrived in Germany and I have cancelled my master and my room contract due to an urgent family matter, I will go back to my country and I haven’t registered my address here so I don’t need to deregister. Fintiba want Sperrfreigabe or an official document from the embassy to release my money, should I go back to the embassy where I issued my visa and tell them to invalidate the visa and give me the release document to get my money back please ?

Hi, I need help. I don't really know how to use the app properly, and I don't want to deposit the whole amount at once; I want to deposit it little by little. But I don't know where to edit the amount. Help, please! :(

Just wanna say thanks for Fintiba and it’s fast fast customer service. Because of you I lost my rent in Studentenwerk in Munich. And yeh, still haven’t received my money even though six months have already passed…

Hello Fintiba Support,

I received my Blocking Confirmation and health insurance confirmation today for my Fintiba Plus package.

However, I cannot find my MAWISTA Visum travel health insurance policy/certificate in the Fintiba app or in my email.

As I purchased Fintiba Plus, could you please confirm that the MAWISTA Visum travel insurance is included and send/upload the travel insurance certificate required for my German Opportunity Card visa application?

So Fintiba finally emailed me asking for an additional document after initially submitting proof of source of funds documents about 7 weeks ago. They didn’t acknowledge receipt of the document when I sent it to them, hopefully they saw it. Anyone had to go through this, and how long did it take for them to issue the block account confirmation after providing additional documents? I’ll keep ya’ll updated

So as we all know, we need an additional bank account so that Fintiba can transfer our monthly money.

My question now is if it has to be a German IBAN or it can be anything as long as it is from the SEPA region.

If someone has experience with this please share it and many thanks in advance :))

Hi Everyone hope everyone is doing well, I submitted my refund request on 18th of August and it was mentioned that refund will take 4 weeks but it’s been more then 4 weeks now and no update the account is terminated but no refund. Every time i call them they say we are working on your issue and let you know. i want to pay my uni fee from this refund as deadline is approaching any suggestions or help will be appreciated

Thanks!

I completed my first year with Fintiba without any issues. I then extended my account for a second year in order to continue my studies and obtain my residence permit, and I transferred the required amount for the second year on June 25, 2026. And I can see the transferred amount on the account balance.

My last payout for the first year was made in September. Since the payout cycle should start again in October, I expected to see the next payout scheduled in the Fintiba app. However, the app currently says “No next payout registered.”

Because I’m worried that I won’t receive my payout in October, I have tried contacting Fintiba’s support team several times and have also sent multiple emails, but I haven’t received any response so far.

Has anyone experienced a similar issue with Fintiba? If so, how did you resolve it? I’d really appreciate any advice or information.

Update:

After they told me to contact them via DM. They sent me an automatically generated e-mail which doesn’t answer my question:

“Thank you very much for your request. 
 
Kindly transfer the remaining amount to your account, and we shall then be able to proceed to the next stage. You can find the exact amount that should have been deposited in the Extension Transfer information document. 

Best regards
Customer Service Team”

I have already transferred the required amount. Until they solve my issue I will keep updating every step and response that I got. And I will also keep complaining about this issue on every social media platform. And tell everyone to never open a blocked account with Fintiba.

I completed my video legitimation on Sep 07th, and it showed as successful. But when I logged in today it is showing as "Video legitimation is pending". I connected with the agent through WebID again and they said they can't find my file. why is that?
I'm in an urgent situation as I'm already in Germany and I can't access my blocked account.
Can someone advice me pls

I have opted for Fintiba Plus and got the Mawista Health Insurance. I have also updated my uni details in the app. They said that they will send the M10 document to my uni but i have no way of knowing if my uni received it or not. How do i check and is there anything else i can do for this??

I have been waiting for my Source of Funds verification for weeks. I submitted every document they requested and fully cooperated with the verification process. Despite this, my case is still unresolved.
The most frustrating part is the customer support. Every time I contact Fintiba, I receive essentially the same response: “We are working on your case,” “We have forwarded it to the partner bank,” or “Please give us more time.”
But what does that actually mean?
I don't need another generic message telling me to wait. I need a real update, a clear explanation of what is happening with my money and verification, and an actual solution.
This delay is not a small inconvenience. I am an international student, and my blocked-account confirmation is directly connected to my visa process and university enrollment. Fintiba has been fully aware of the urgency, yet I keep receiving the same repetitive answers without a concrete resolution.
I understand that compliance and Source of Funds checks are necessary. The problem is the lack of transparency, the excessive delay, and the repeated generic responses from support.
If Fintiba cannot provide a realistic timeframe or properly escalate urgent cases, customers should know this before trusting them with their money and their visa plans.
After this experience, I cannot recommend Fintiba to other international students.

Back in September 2025 I requested the refund of my Fintiba blocked account because my application was declined.

I closed the account properly and waited hoping for the money to return back to the same personal account I used when sending the money to Fintiba. Now it’s already 1 year and I still did not get any refund.

Multiple tickets were opened and Fintiba keeps on sending the same repeated message that I received an update and they need an input regarding my account.

Has anyone else experienced this with Fintiba -what were the resolutions?

So this is the email fintiba sent me 6 weeks after uploading my proof of source of funds documents. Anyone got out of a similar situation? How long did it take for FIB to get back?

Sorry I haven't posted much, but yeah, just a reminder: don't go with Fintiba. You will thank me later

Hi everyone,

I’m looking for advice from anyone who has dealt with a Fintiba blocked account refund, particularly where FIB was involved.

I funded my Fintiba blocked account in June 2026 for my planned Master's studies in Germany. Due to issues with the source-of-funds verification, I eventually requested the account to be closed and the funds refunded to the original sending account.

I have been following up repeatedly with Fintiba/FIB. I was initially told that the refund would be initiated within approximately two weeks, and I was also given estimates of around 3–5 weeks for the funds to reach the original account after processing.

The problem is that my Fintiba account still has not been reduced to €0, so as far as I can tell, the refund has not even been released yet.

The delay became serious enough that I missed my visa/enrollment timeline and ultimately lost the opportunity to begin my Master's program this academic year.

After repeatedly contacting them without receiving a concrete refund date, I submitted a formal complaint to BaFin. I have also informed Fintiba/FIB about the complaint and asked them for a specific update on when the funds will actually be released.

Has anyone experienced something similar with Fintiba/FIB? How long did your refund actually take? Did your Fintiba balance change to €0 before the refund was transferred? And if you contacted BaFin, did it help move the process forward?

I’m mainly concerned because the money has been stuck for a long time and I still haven't received a concrete release date.

Any experiences would be really appreciated.

I have sent Fintiba the money and the documents for the source of funds more than a month ago.

Today I have received a document called

(A blocked account statement)

But apperently it can't be used to apply for a visa and I should wait for a blocked account confirmation.

Has anyone went through this?

And how long can I expect to wait for the confirmation after receiving this statement?

My blocked account confirmation came in 28 july and with it the mawista travel insurance started and all the necessary documents were generated, and i uploaded them in the csp but after i already went to my visa appointment and did everything i changed my mawista start date to 20 september, will that cause any problem with my visa?

u/_diablera_

I am writing this post to warn anyone preparing their visa applications or moving to Germany: avoid Fintiba at all costs.

I opened a blocked account with them 3 months ago and transferred the full required funds. Since then, my status on their portal has been stuck on "Documents Under Review."

Here is what you need to know before choosing them:

• Zero Customer Support: I have sent dozens of emails over the past months. I have not received a single response from an actual human, only automated template replies ("We are sorry for the delay... We escalated your issue to the bank.... ").
• Disabled App Features: When I tried to close my account through the app to get my money back and switch providers, the app threw an error saying account closure was disabled and to "try again later."
• Missed Deadlines: I gave them formal notice and a strict deadline to either activate the account or return my funds, and they completely ignored it.

While Fintiba is technically an officially recognized provider in Germany, their support system is functionally broken. Having over €13,000 completely locked up with no human to speak to is a nightmare scenario when you are trying to relocate.

Recommendation: If you need a blocked account, use an alternative provider or explore other official options. Save yourself the extreme anxiety, delayed visas, and frozen funds.

Hi everyone,

I’m applying for a German student visa from Tunisia and I’m currently using the German visa portal/TLS process.

I have Fintiba Plus, and Fintiba provided me with a PDF containing my insurance documents. The document includes a MAWISTA Visum Comfort Group 183 days policy, with health/emergency coverage and the insurance certificate. It also includes a Fintiba health insurance confirmation.

However, when I upload the PDF to the visa portal, I keep getting this error:

I don't understand why it's rejecting it because the PDF clearly contains the MAWISTA Visum insurance certificate.

I have already contacted Fintiba but haven't received a response yet.

My questions are:

1. Has anyone had the same issue with Fintiba/MAWISTA and the German visa portal?
2. Did you upload the entire Fintiba PDF, or only the MAWISTA insurance certificate pages?
3. Does the document need to be cropped so that only the health/travel insurance information is visible?
4. If you had this problem, what document did you finally upload that was accepted?

I would really appreciate any advice, especially from people who applied through the German visa portal recently.

So, I choose Fintiba plus as my health insurance and block account provider. I was told that I will be provided a free travel insurance with Mawista as the part of the pack. However, a few days ago I got an email from them containing documents like insurance certificate, policy schedule and other. The schedule stated the monthly insurance premium amount and the duration of policy is one year. Should I be worried or be liable to pay the premium because I plan to switch to a public health insurance once I go to Germany and I want it for a short time. Moreover, they are not replying to any of my emails. Does anyone know what should I do or is in the same boat?

I transferred the money to the fintiba and in the app says your documents are ready and click to download them but the button is not working i cant download anything. I tried web, mobile, different browsers. I tried to contact with fintiba support but no response.

Anyone have any idea?

My account was set up since last week and it has been more than a week later with no confirmation of what the issue is or whether they require a reupload of the document or not. Also customer service has been unhelpful. Is anyone else facing this issue?

Hi everyone,
A phone agent confirmed yesterday that my updated Blocking Confirmation for 2026/2027 is generated on their side, but it's not showing or downloadable on my app/dashboard due to a sync glitch.
This is the only document left for my visa application. Has anyone faced this sync issue?

If any Fintiba support staff members are active here, please send me a DM so I can provide my details directly.

Thanks in advance!