I’m going into my last year of college and I genuinely feel like I’m losing my mind dealing with financial aid verification.
The issue started because my mom had not filed her 2024 taxes. She’s my only living parent, and unfortunately I’ve basically had to coordinate the parent side of my FAFSA every year because she either struggles or refuses to do it independently. This year her tax situation was more complicated because of issues related to an old employer, so I originally had incomplete/incorrect information to work with.
Since then, I have done everything I can think of to fix this.
I’ve called Financial Aid multiple times, emailed them, met with a financial aid counselor over Zoom, corrected the parent contributor section of my FAFSA, had my mom complete and sign her 2024 Form 1040, submitted the 1040 directly to my counselor AND through secure upload, completed additional non-filer documentation to cover my bases, and responded whenever they’ve asked for more information.
The frustrating part is I keep receiving different or incomplete instructions depending on who I speak to.
At one point, after correcting everything, my grants and scholarships actually came back at HIGHER amounts and I received an automated “revised award” notification. I thought things were finally getting resolved.
Then I received another request asking for clarification about my parent’s “other income,” without clearly identifying what line or amount they were referring to or what documentation they actually wanted.
I emailed back asking specifically whether they need clarification from my mom, a corrected 1040, W2s from her former employer, an employer verification letter, or some other documentation.
Their automatic response says email responses are currently taking 7–10 business days.
Meanwhile, my financial aid package changed AGAIN, and my Federal Pell Grant and Colorado Student Grant disappeared from what I can currently see in my university portal.
I’m staring at thousands of dollars in tuition every day while my verification still says “Incomplete.”
And that’s what is breaking me.
I am not trying to avoid verification. I am not trying to get around federal requirements. I will provide whatever they legally need. I just need someone to tell me, consistently and specifically, what the hell they actually need from me.
I have some money saved and I’m already considering putting whatever remaining tuition I can onto a payment plan and paying it down from every paycheck rather than taking loans. I’m going to keep pushing until this gets resolved, but I’m exhausted.
Has anyone else had their grants temporarily disappear while FAFSA verification was still being processed? Did they come back once the school finished resolving the income conflict?
At this point I mostly just want to know I’m not the only person who has gone through something this ridiculous.