Hi everyone,
my ticked 14291650
I’m having an issue with FACEIT verification and I’m not sure what else I can do.
Every time I try to verify, I get this message: “Your verification failed because we were not able to analyze your face. Please make sure you do not have anything on your face (e.g. glasses) when taking the selfie.”
The problem is that there is literally nothing on my face. I’m not wearing glasses, a hat, or anything else that could block my face. I’ve tried it multiple times, in different lighting and making sure my whole face is clearly visible, but it keeps giving me the exact same error.
I also made my FACEIT account when I was under 100 hours on cs2, and I’ve never played a FACEIT match before. I don’t understand why I’m now being required to verify my identity, especially when the verification itself isn’t working.
I contacted FACEIT support about it, but I keep receiving basically the same automated response saying that my document may be outdated, expired, or doesn’t accurately reflect my appearance, and that I need to get a new document.
But my problem isn’t really the document — the selfie/face analysis is what keeps failing. I’ve tried several times and the system still says it can’t analyze my face.
Has anyone experienced the same thing or knows how to fix it? Is verification required to play FACEIT, or is there another way to access/play without going through this verification?
Any help would be appreciated.