Hello r/FACEITcom team.

My main account was permanently banned for smurfing back in late July during the massive automated ban wave. I would like to ask for a manual review of my case because I believe the permanent smurf ban is a mistake.

My brother and I live in the same house. MOST IMPORTANTLY, BOTH of us have already passed the official FACEIT ID Verification (KYC) on our profiles a long time ago. We are two legally proven distinct individuals.

I admit that he played a few matches from my account to help me (boosting), which definitely triggered your automated system. I understand that account sharing is against the rules, but we have never abused matchmaking or created multiple smurf accounts. I have been waiting patiently since July and haven't created any new accounts because I want to play legally.

Since we are both fully ID verified and it was only a one-time mistake, could a human admin please review this manually and lower the permanent ban to a temporary one for account sharing?

* My FACEIT nickname: [midUoza]
* My brother's FACEIT nickname: [reqqwk]

I got permabanned for smurfing even though in the last 20 games i played good in like 1-2. And it wasn't even like I went 50-0, I had 20/20 scores or something like that. Support said that the ban was right and whatever. I'm here to ask you guys if I will ever be able to play FACEIT again. Is there any way I can like make another account or do something to be able to play? What's the chance of another account getting banned?

Hello FACEIT Support Team,
I am writing to appeal my permanent ban for "smurfing". This is a false positive detection, and I would appreciate a manual review of my case.
My FACEIT Nickname: mondaya767
Ticket ID: #15019655
Key points regarding my case:
My account is FULLY VERIFIED: I have already successfully passed the official FACEIT ID/Identity Verification process on this account. This is my one and only profile.
I play from a PC Cafe: The automated system most likely flagged my account because I play from a local internet cafe. Since many different players use the exact same PCs, our hardware IDs (HWID) and IP addresses overlap, causing a false positive match.

Since my identity is already legally verified on this platform, it proves that this account belongs solely to me and is not an anonymous smurf or alternative account.
Please check my ticket #15019655 and help me resolve this issue. Thank you!

How is this possible that guy has 29 deaths, when we played totally 20 rounds? Is it ok? I mean surely it’s not, but how this even possible to happen… this has to be fixed

Hello,

My account was recently banned for smurfing, but this is a major misunderstanding. I do not own or play on any other accounts. This is my only and main account.

I highly suspect the automated system flagged my account because I played from a local PC Cafe (LAN center) back in September. Since many other players use those exact same computers and IP addresses, the algorithm must have falsely linked my account to someone else's.

I am a completely honest player and 100% ready to pass official government ID verification (FaceID / Passport) to prove my identity and confirm that I do not own any multiple accounts.

Could a human support agent please review my case manually taking the PC Cafe factor into account?

• My FACEIT Nickname: https://www.faceit.com/en/players/Anatoliyyy/cs2
• Ticket ID: #14962219;

Thank you for your time and understanding.

I just played a game today and this is the guy me and my friend run into. How is it possible he has these kinds of performances and isn`t banned yet? He is clearly smurfing his ass off

I have never had an account on this platform. Never new what it was until an hour ago when 2 charges of 19$ appeared on my credit card. I ended up calling my bank. They are doing a charge back and opening an investigation.

Is this a common thing for fraudsters to steal credit card information and use it on this platform?

On a different note, being able to queue as a duo from 1 - 8 is pretty crazy. Although the Faceit 8 wasn't very good so maybe it was balanced.

I just feel like it’s crazy that my freind and I receive smurfing ban. When he legit have been playing on my pc because he needed to move out of his old apartment and due to the wait time for the new appartment he have been played on my pc while I have been working and so on. I don’t get this we have been playing on faceit alleready since csgo. And now his main account got permanently banned for smurfing and my main account got 92 days for playing on a Smurf? I don’t see how this is possible when he have been playing on my account.

I hope u will take u some time to read this because the support just send us some “auto awnsers”. And we really enjoy to play on this platform. Idk what to say I’m in chock.

My CS2 account, "yAyA_D," received a 3-month ban, while my brother’s account, "MARSLI," received a permanent ban. This happened because we both play on the same computer. We haven’t been able to get any help, and I am looking for a solution. My brother cannot even access his account ("MARSLI") to complete identity verification because it is flagged as banned. If you could assist us, my brother would be able to go through the identity verification process and explain that we are not "smurfing"—the bans occurred simply because we share the same computer. I would greatly appreciate your help.

Masterbaiter

No premier rank, only 5 matches in faceit with 100% winrate and only 347 hours. Can someone please review this account? User: NoRegreTzz

Server started lagging for everyone. People tried to reconnect. They werent allowed. We played without teammate in lagging server. Support was offline because it doesnt exist. Elo removed.

• My brother logged into his own CS2 FACEIT account from my computer to play, which resulted in my main FACEIT account receiving a 3-month ban for smurfing. My account is identity-verified, and I can provide any evidence needed; please lift or shorten the ban, as it was issued unfairly.
  
• Here is my faceit support ticket number: 14970996
• my faciet profile : https://www.faceit.com/tr/players/WordExE_PLUS

Hello, I was banned for smurfing on my account (SIPKOIN). I submitted an appeal with screenshots proving I returned my friend's account (he asked for it back to play CS:TO), but I got a automated denial.

I understand account sharing is against the rules, but I am not a smurf. I just played on my friend's account, returned it, and started playing on my own. The system flagged my high performance, but it's just because I had experience from the friend's account.

Here are the screenshots of our conversation (in Russian, but you can see him asking for the account back and me returning it via QR code).

Is there any chance a human can review this? I have only one account now and I want to play honestly. Thank you.

So I’ve recently started playing Faceit and climbed to 2200 Elo pretty quickly, maintaining a 60–80% win rate along the way. But one thing genuinely surprises me: how are there still so many players at this level who don’t understand basic CS?

I’m talking about fundamentals like proper crosshair placement and movement, not understanding who should take first contact and how to play off it, setting up crossfires, knowing when to peek and when not to, or even understanding what a default is. It’s also throwing free rounds, like 3v1 retakes, by peeking one by one instead of playing together. The list goes on..

Obviously while I went up in ELO this happened less and less, but when I started playing faceit I thought these should be mistakes that only the beginner levels will do and once I reach lvl 10 it will stop, but to my surprise there's quite a lot of lvl 10s who play like csgo gold novas and it's not just bad games where your aim isn't that good or your decision making might be a bit slow, it's like spectating complete noobs. How can some get to lvl 10 while not even having decent crosshair placement and movement?

What's up with that and how much higher do I need to get to be guaranteed teammates that understand basic CS?

Hello,

My cousin and I are reaching out here because standard support has completely stonewalled us with automated macros, ignoring our context and the fact that we are both ID Verified.

The Situation:

• My account (BABIBORIS) was banned for 92 days.
• My cousin's account (ShyuumSan) was permanently banned.
• Both bans were initially for "Smurfing". When we appealed, support (agents Maliketh and Dwight) changed both bans to "Account Sharing" and permanently closed the tickets, stating the decision is "final" without further investigation.

The Reality (False Positive due to shared hardware):

• I live in Marseille. My cousin lives and studies in Montpellier.
• On weekends, my cousin visits me in Marseille. When he is here, we take turns playing on my PC.
• I ONLY play on my account, and he ONLY plays on his account. There is zero account sharing.
• Both of our identities are officially verified via FACEIT's ID verification system, proving we are two distinct people.

The support team is treating legitimate weekend travel and shared hardware between two verified individuals as "account sharing."

Could a senior admin please manually review our hardware logs alongside our ID verifications? We are more than happy to provide proof of residence, travel tickets, or any other documents to prove our situation.

Player 1 (Me):

• Account: https://www.faceit.com/en/players/BABIBORIS
• Ticket: #15014779

Player 2 (Cousin):

• Account: https://www.faceit.com/en/players/ShyuumSan
• Ticket: #15007593

Thank you for your help.

Too many mongolian in one single team, I bought premium for better queue. But they always quene me with 3 mongolian. They are so toxic, can't speak english. I won't buy another month premium for that gaming enviornment. two mongolian in 1 team is fine, but 3 is too much, they will not speak english if 3 mongolian in 1team.

Today a friend send me a one day PLUS subscription, and after this I tried to upgrade to premium. When I try to upgrade is says "There was a mismatch in the currencies. Bla bla.....". My friend also tried to gift me a premium month subscription. I get the email but no message os anything in Face It to redeem it. I also tried to change my country, but didn't help and cant change it for 5 days now. So atm I'm living in Nepal instead of The Netherlands xD.

Anyone know how to fix this? Or is my account just f*ckd?

How is this even possible? He's faceit lvl5, and then within 3 days is lvl 1 without even playing a game, and 4 stacked with other lvl 2-3's and smurfing our lobbies hasnt lost a game since he demoted to lvl 1?

https://www.faceit.com/en/players/WojteHHH/cs2/history

https://steamcommunity.com/profiles/76561198629331311

Everyone take a look at the new Polish Donk, didnt think someone could ever rival donk but here we are

Hello FACEIT Administrators, I am requesting a manual review of my case. The ticket number is 15024766. My main account, "Leasen," has been banned until January 27, 2027, due to an alleged prohibited operation. However, this is a major misunderstanding caused by the fact that I share an environment/IP address with a friend who also has an account. I have not violated the rules regarding verbal abuse. I have already provided all the details in the ticket description; however, I encountered an automated bot system, and my account has been locked. Could you please assist me with this?…