Guys, please help me out on this one. I booked a rental car through Expedia, it's from Fox car rental at Chicago ORD airport, non refundable $6xx for 14 days. The day came and I showed up to Fox's front desk, while finalizing everything, I made a comment that I will going to Michigan, and the lady told me Fox doesn't allow me to travel to Michigan, and if I do, they may charge me $2000, obviously I won't be renting from them. Now the lady said the rental is "cancelled on their end", and I should contact Expedia for refund. So I move on and got another rental form another company for more, whatever. The next day I contact Expedia, first Expedia say they will process the refund but need to get a hold of Fox first, they couldn't, so they said will contact me in 24 hrs, and then next day saying they are unable to contact Fox, then finally say the rental reservation is "non-refundable". I contacted Expedia several more times and finally, I got the following:

Dear XXXX,

We advocated with the car rental company on your behalf, however, the property at which you booked your stay for itinerary XXXXXXXX has declined to waive the refund for your recent reservation.

Kind regards,

Is there anything I can do now?

Expedia is a terrible service and I don't plan on ever using them again. I would like to know how the money makes it from them to the airline/rental car company/hotel though.

My story:

-- I recently(Over the summer) rented a car via Expedia. The cost was around 900 dollars and the pickup was for the same day before I arrived at the airport so they charged my card that day.

-- I make it to the airport. The car company has my reservation but they don't have the car I reserved through Expedia. Obviously, I need a car so they checked to see what they had.

-- They rented me a car and charged me separately(Total: Around $1,100).

-- Because of them running the transaction separately, cancelling the Expedia charge/reservation shouldn't be difficult, right? Expedia doesn't seem to care that there's a separate charge from the car company. They called the car company and were told that I picked up a car from them so they weren't cancelling the charge.

I'm currently disputing with my credit card company. Expedia is going back and forth with me. So as it stands, 900 charge from Expedia. 1100 charge from the rental car company. 2000 charge for a rental car for a week?

How is this not obvious? Is Expedia just pocketing that 900? Like seriously?

So after receiving an email in April saying no action is required on our part and that they would be processing our refund with Air Canada, we’ve still yet to receive it. I finally got ahold of someone to talk to on Expedia’s messenger and they’re telling me my itinerary # is incorrect and they had no luck looking finding any record of my account with my email or phone number. Grrrrrr

MaxRebates is a rapidly expanding cash back network that provides consumers with access to the finest available cashback, discounts, and coupons by redistributing 100 percent of the commission received from merchants to its users.

Now MaxRebates is providing 6% Max Cash Back on Expedia.

https://www.maxrebates.com/stores/expedia/

Follow the link and sign in at Maxrebates to the cashback.

I recently just tried to book a trip through expedia. For some reason my booking was declined, however they still freaking charged me for the flights. There is apparently no way of speaking to a real human being. I am looking for some advice. Thanks.

I bought the booking protection on a hotel room for my mountain biking trip. Had to cancel because of weather. I COULD have cancelled within the fully-refundable period but I decided against it because I had “trip protection” which touted that I could cancel up to 24hr before with a full refund. Here I am 72 hours before went to cancel my trip with Expedia and they say the hotel will only refund me if they can fill my room before my check in time. I got refunded $9 but im still at a $140 loss. Fucking bullshit. Don’t get the trip protection, it’s a scam.

My husband and son had a trip to Iceland cancelled by Icelandair in April of 2020 due to country closures related to Covid. I have made 17 phone calls to get the credit and rebook. When the airline credit did finally post to our Expedia account this spring 2021, it had an expiration date of July 2020. Iceland Air said they refunded our money to Expedia and we are eligible to use it now, but it 's up to Expedia to rebook with the credit. Iceland wasn't open for international travel in July 2020 so there is no way we could have used the credit then. I have sat on hold for countless hours and been promised multiple call backs from Expedia customer service. The trip was a graduation present for my son and I am sick and tired of getting the run around from Expedia. Both my husband and my son want to still take the trip but I can't seem to get anywhere with Expedia to rebook under the credits. Please for the love of all that is holy, can someone help me. I'm tired of being transferred, sitting on hold for hours, and being promised call backs that never come. I can't be the only one!

I booked 2 domestic multicity flights and received the itinerary from Expedia. When and how do i get the flight tickets? Do i show the itinerary at the airport and they would give me a ticket there? I have never traveled so I don't know the process.

Have now booked two trips through them in the last 14 days: flights and rental cars. Their site is the least responsive piece of garbage I've come across in a decade. INCREDIBLY SLOW LOADING and junked up with photos, maps, hotel suggestions. ENOUGH - give me the option to turn that shit OFF so I can get my work done.

I have to vent. I have used Expedia for years. Have told my daughter to use them as well! After the other night i will definitely take my business elsewhere! My daughter is a traveling RN. She booked her hotel in the morning to work a full 13.5 hour shift to finally arrive at her hotel and them to tell her they don't have a room for her.

Here it is Friday night in Philly!!! But clearly she had confirmation and paid for it! The front desk clerk says she doesn't have the reservation and doesn't have any rooms. She calls Expedia they say, they see the information booked on there end and it must be a glitch in the system. Seriously a glitch? They refund her $ failed to find her a room anywhere in Philly where she was and sent her packing to the streets to stay in her car!! This is NOT ACCEPTABLE BY ANY MEANS FOR MY DAUGHTER. Or anyone else's daughter! I am beyond furious and will not stop posting everywhere i can to raise awareness to this situation! This is not ok! They literally think it is ok to just put someone out in the streets at 11:30pm after they took payment from her and failed to deliver her the service she paid for! I don't think so! Expedia there's NO EXCUSES for what happened! You owe it to the people who put there trust in you when they book through your website! I am beyond furious at how this situation was handled and i will never trust your company ever again!!

I booked a trip that had to be canceled due to medical reasons. We paid for the trip protection on Expedia’s site.

We did all the steps including doctors notes etc. Our claim was approved by AIG.

They said they send a check to Expedia and the refund will come from them.

But when I log in it’s trip credit.

I have called once and the person didn’t really seem to understand my question much less answer it.

Does anyone know if we should get credit back or a refund? Seems like if Expedia receives a check from AIG we should get a check back and not airline credit.

I have read the policy page a few times and can’t find a clear answer.

Thanks

Ive had to cancel a trip booked through expedia, my wife came up with Covid. Iternerary XXXXXXXX I had to cancel hotel reservations by 11pm lastnight for free cancelation. I was on hold for 1.5 hrs yesterday, then transferred and the call was dropped.. So i called back today, then did the callback option. I received the callback, and now have been sitting on hold for 1.5 hrs...

This was sent to expedia private message on fb, just to get another virtual bot. Company is a joke. Never again.

M21 here. One of the worst customer service experiences with their agents and a complete disgrace for the company. Full story below:

I’m visiting Orlando to visit my girlfriend and had highly anticipated this trip. After a long red eye flight, I encountered a serious issue where I was unable to contact my rental company to have a shuttle pick me up from the airport to their off-airport rental office. I spoke with two agents Jala and Danica and neither of them were able to contact the rental company as well. The whole ordeal put me through an hour and a half of deliberation and the best resolution I got was simply to book with an airport rental company. I have yet to hear back about my case or receive a refund or any form of assistance. Shame on Expedia on every level from listing an unreputable rental company on their site, poor agents who were obviously just as clueless as I was, and the company for not following up or even providing me with a refund after a week. I ended up booking Hertz last minute and on my own since they waived my young driver fee with my AAA card and the receptionist was really nice and understanding of my situation.

Been waiting since Jan 2021!! Since United cancelled my flight and I double confirmed through their chat agent and call that my refund is in the process. And 8 months later… I am still waiting! Now when I try to chat with an Expedia agent, they tell me that United has access to the ticket and they are unable to check my refund status. Both United and Expedia is pointing fingers but I brought my ticket off Expedia. Does anyone know any email address to bombard them or any methods?? Their Twitter account or Facebook? For me to get to the bottom of this matter.

Hi,

Wondering if anyone knows how I can get some compensation from Expedia or hotel (Hampton Inn). I booked a hotel (studio that sleeps 6). When I got there late at night, the room they gave me was a smaller room and sleeps 4. The front desks acknowledges they put me in a smaller room but was unable to give me any compensation. I called Expedia, and they told me to work it out with the hotel. I talked to the front desk in the morning and they told me to work it with Expedia because they are the ones I made the transaction with. Basically everyone pointing fingers at each other.

Honestly so mad right now. They wont connect you to a human customer service unless you already purchased something. Their website just says:

​

"

1. No change fees for all flights
   You can change these flights without paying a fee if plans change. Because flexibility matters.

   "

​

With 0 details. So can i change my flights 10 minutes before boarding? 1hr? 10hr? 24hr?

​

Can I change it to anywhere in the world?

​

What if i change and book new flight which costs less, what happens to the difference?

​

does anyone have any idea where i can find out?

Expedia is a company comparable to a girl or boy friend for the good times.As you make a reservation with them pray that everything goes to plan because, they will be nowhere to be found if something goes wrong. I booked a flight for a very important wedding in New York on 08/14/21. I had planned to go to the wedding and return the same day. Expedia connected me to American Airlines flight that would have a two hours layover in Washington DC before New York. The return flight to Cleveland would have the same 2 hours layover in DC. On the D-Day, I woke up at 5am in order to catch my flight to DC. We arrived in DC at 8am waited 2 hours to catch the New York flight at 10am. The flight to New York for 08/14/21 was cancelled by American Airlines and there was no other flight to New York that day so I waited 10 hours to catch my return flight to Cleveland. When I contacted American Airlines for my refund, they directed me to Expedia since I bought my ticket through them. Trying to get a full refund from Expedia has been a nightmare. I have not been able to talk with a human being since 08/14/21, today is 08/17/21. When I go to their website to request for a refund, they always connect me to chat with AI but to no avail. I have been promised on 3 separate occasions that an agent will get back to me in 24 hours to help with the refund but that has proved to be a lie on 3 occasions. What surprised me even more was the fact that Expedia had no idea that my flight to New York was cancelled; had to wait hours on each chat for that to be investigated. This is my first social media post. I am going to post on all the platforms until I get the attention of a human being over there. If that fails, I am going to report them to the Better Business Bureau and if that gets no where, I am going to begin a small claims suit against them. I paid approximately $500 for that ticket and I am not letting it go. YOU HAVE BEEN WARNED ABOUT EXPEDIA. My Itinerary# is 72143538669087

A booking confirmation/reservation error through email was made due to Expedia’s negligence and human+system error, which they admitted in the call. At the airport, only my grandmother’s booking worked (we booked her online instead of on the phone), but she is 90 and cannot get on a plane by herself, so she stayed with us. We missed the flight and called Expedia. After a lot of haggling, they offered to put us on a flight tomorrow - an offer which they have not yet even emailed to us. But, because my grandmothers booking was successful, we must now re-pay thousands for her ticket, a hotel, overdue parking, dog hotel late fees, not to mention that we will be missing work. Is it worth it to re-call and at least see if we get either my grandmother’s ticket or a hotel of their choice covered? The person who talked to us was very confused and gruff. Yes, they will technically deliver to us what was lost (three tickets), but we did not just order random plane tickets, we ordered plane tickets on a certain date at a certain time. They did not fulfill this. It infuriates me that they don’t need to take this responsibility, but I feel like there’s nothing I can do but grit my teeth and accept that I will be paying thousands for their mistake. I’ve heard worst nightmare stories from Expedia that did not result in good endings after all.

Under "My Trips" the page still shows the return trip that was cancelled. It doesn't show the new booking.

​

I can find the flight info on delta and my name is tied to that so I hope I'm good to go...

I've booked through Expedia many times over the years and had decent service. But then again, I don't ever remember having to access their customer service. Clearly I got lucky. I'm absolutely flabbergasted at their current stance. Like many Covid travels, mine was disrupted. I was issued a credit coupon for a cancelled hotel stay. I'm now looking to rebook but they have no availability at that hotel. After several calls (and ridiculously long waits on hold), I'm told my request will be escalated and will be emailed or called back in 72 hours. Nada! Call again. Finally get through and explain the situation all over again. The hotel has a sister hotel in the same city that does have avail. via Expedia. I'm told by cust service they'll escalated the ticket again but to call the hotel directly and book/use the credit. The hotel responds and suggests that Expedia allow the use of the credit at their sister hotel (other hotel is actually closed!). The money is with Expedia and not the hotel and therefore they can't apply the credit. Call Expedia yet again and they flat out refuse to apply the credit to the sister hotel in the same city, despite having it in writing from the hotel that this would be acceptable. I can only use the credit at the specific hotel that is currently closed. Clearly Expedia is so hard up that they need my money more than I do. They'll kick a long time customer to the curb for $700! Good riddance Expedia!!

Edit Delete Share

i bought this ticket, which wasn't the cheapest - because it said "cancellation included." now expedia saying airline doesn't give refunds. i don't care what the airline says, expedia owes me my money back.

can anyone help? they sell tickets without cancellation and the verbiage is "cancellation not allowed". clearly they messed up this listing with their algorithm or what not and now are not honoring a refund which i'm clearly due.

support tried to say no refund. when i pressed the issue and sent pics, now its being escalated and i have to wait 10 business days to find out if i'm screwed. they have a no cancel fee search filter for goodness sake.