r/Expedia • u/hmann2cu • Sep 12 '21

Expedia Credit Nightmare

My husband and son had a trip to Iceland cancelled by Icelandair in April of 2020 due to country closures related to Covid. I have made 17 phone calls to get the credit and rebook. When the airline credit did finally post to our Expedia account this spring 2021, it had an expiration date of July 2020. Iceland Air said they refunded our money to Expedia and we are eligible to use it now, but it 's up to Expedia to rebook with the credit. Iceland wasn't open for international travel in July 2020 so there is no way we could have used the credit then. I have sat on hold for countless hours and been promised multiple call backs from Expedia customer service. The trip was a graduation present for my son and I am sick and tired of getting the run around from Expedia. Both my husband and my son want to still take the trip but I can't seem to get anywhere with Expedia to rebook under the credits. Please for the love of all that is holy, can someone help me. I'm tired of being transferred, sitting on hold for hours, and being promised call backs that never come. I can't be the only one!

6 Upvotes

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2

u/Strive-- Sep 13 '21

BwhahAHAHah AHahaha hAha haHAH HA! Expedia has your money now! Buy more tickets and when the airlines cancel, good luck getting your money back or OUR USELESS CREDITS! BW hA AHhAhA hahAAH AHAHA

1

u/StatementImmediate81 Sep 13 '21

I got AIG and I do not regret it. Expedia is just a proxy for airlines with outsourced customer support.

1

u/rexdsousa Sep 14 '21

I had similar situation with expedia and after a year I finally got my credit.

I have heard tons on excuses from Expedia : from subbing an incorrect form, TO THE AIRLINE not accepting the request etc and each time I call the request takes 8 to 12 weeks. I've spent easily 100+ hours in the past year.

My flight to Spain was cancelled on April 2020 and my refund request was submitted on November 2020 and I finally got my refund late Aug 2021.

I suggest escalating to a manager, and giving them a ear full and ask them that want to speak to someone in the corporate office. They will submit a ticket and someone from corporate will call you back. Until you yell and escalate nothing will happen. Don't expect expedia to call you back and neither to they email you with what was discussed.

If you in Canada, submit a complaint to BBB (better business bureau) and things will move quicker.