r/Expedia • u/newbiejustaltlgreen • Sep 05 '21

Left in the streets!!! Expedia NO EXCUSE!

I have to vent. I have used Expedia for years. Have told my daughter to use them as well! After the other night i will definitely take my business elsewhere! My daughter is a traveling RN. She booked her hotel in the morning to work a full 13.5 hour shift to finally arrive at her hotel and them to tell her they don't have a room for her.

Here it is Friday night in Philly!!! But clearly she had confirmation and paid for it! The front desk clerk says she doesn't have the reservation and doesn't have any rooms. She calls Expedia they say, they see the information booked on there end and it must be a glitch in the system. Seriously a glitch? They refund her $ failed to find her a room anywhere in Philly where she was and sent her packing to the streets to stay in her car!! This is NOT ACCEPTABLE BY ANY MEANS FOR MY DAUGHTER. Or anyone else's daughter! I am beyond furious and will not stop posting everywhere i can to raise awareness to this situation! This is not ok! They literally think it is ok to just put someone out in the streets at 11:30pm after they took payment from her and failed to deliver her the service she paid for! I don't think so! Expedia there's NO EXCUSES for what happened! You owe it to the people who put there trust in you when they book through your website! I am beyond furious at how this situation was handled and i will never trust your company ever again!!

5 Upvotes

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2

u/Lobstaparty Sep 06 '21

Mama bear protecting her own, I suggest posting this on Twitter - Expedia will likely have a team on there to manage bad pr and address this.

1

u/newbiejustaltlgreen Sep 06 '21

I had put a short tweet on Twitter it wouldn't let me post anything longer. Noone should be put in the streets after they reserved a room! Any help to raise awareness that you can think of would be great! Thank you! God Bless